Business Profile
Auto Rentals and Leasing
HertzHeadquarters
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Reviews
1,658 Customer Reviews
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Review from Timothy J
1 star02/06/2025
Hertz at ECP airport rented me a vehicle that smelled really bad of cigarettes. I, an introvert, decided to just deal with it by buying air and fabric sprays to try to mask the smell. After my return I get a $400 Outside Cleaning Fee. When I asked about the fee, Im told that I smoked in the vehicle and put it out of commission for 24 hours. How can they rent a vehicle smelling of cigerettes, and then blame the person the rented it to of causing the smell?!Review from Kelvin C.
1 star02/04/2025
I had a horrible experience the day I rented from Hertz. I had the rental for a week; upon returning it, I filed a complaint with Hertz. I have yet to receive a response back from them in regards to my complaint. I will never rent from this company again as they do not value their customers.Review from David B
1 star02/03/2025
This is relates to Hertz airport location at Newark, NJ. Terrible customer service response after being charged tolls that occurred before my rental period started and also after I returned the rental car to the airport. Customer service did acknowledge that the charges were in error but they quit responding to my request to refund the charges that appeared to be a result of fraud from this Hertz location. This is the first time I have had any issues with renting from Hertz. In the past I have been very pleased with Hertz.
Review from Jay W
1 star01/30/2025
They should be investigated by the government for their shady business practices. Hertz invoiced me January 21, 2025 for a payment they claimed I didn't make September 5, 2024. I have an e-receipt from them and proof of payment from Navy ********************. Most of us are not rich people and are just getting by how does one prepare to have $875 taken from their bank account. If you don't pay, they threaten to repossess the car you're renting and charge you $553.Then you have to battle them, resend them the proof they already provide electronically and banking information. How many people go through this, lose money, their car and possibly go to jail for a false stolen car report?I'm dealing with this and have everything well documented.Review from Michael T
1 star01/26/2025
Horrible rental company. I was told my insurance would cover the cost of a rental after an accident that was not my fault. All said and done there was a a charge on my credit card bill. I questioned them about it and they said they upgraded me to a bigger vehicle. I DID NOT AUTHORIZE THiS ! Stay away from hertz They steal more with a computer than a criminal can steal with a gunReview from David F
1 star01/22/2025
I rented a car for three days they put multiple holds on my debit card, for weeks and said I didn't return car for two weeks! I returned car half an hour before due and nobody to give keys to , the employee told me to leave in car. Took there tram ride to airport for my direct flight from *** to ********** . But somehow they say i didn't return vehicle for two weeks the took out of my account 1485 dollars for a 270 rental! They said after numerous phone calls that I would be given back 1088 dollars but that never happened! Hertz Hurts!!Review from james c
1 star01/15/2025
Hello, I returned this car on Dec 28. Per the reservation that I made, I should have been charged $345. I was charged $931 instead. In addition, the car was not cleaned when I picked it up, and I had to argue with staff at the pickup location just to get the car that I had reserved. The staff at this location told me that no cars were available, and that the SUV I reserved was definitely not available. A small pulled in about ten minutes later, and I had to basically beg someone to let me take this car. I didn't have enough time to wait around for them to flip the car, so I just drove off with the car as is, after SUV checking out with the hertz agent. Please refund the price difference to me. Thank you. I have been renting for hertz for years, but my main complaints from this experience are: 1) This location actively engages in bait and switch, as I was not the only customer there who was denied a car, despite having several cars available on the lot 2) Staff was rude and not helpful 3) I was charged $931 after I dropped off the car, rather than $345, as agreed. Please fix this problem. Thank youReview from Maddy W
1 star01/13/2025
Hertz tried to scam me out of $6,500 and I will never rent from them ever again. I rented a car for our trip to ****, and accidentally bumped the passenger side door on a pole in a parking garage. I filed a claim with my insurance, and Hertz tried to add an additional $6500 worth of damages outside of the small damage from our door dent. I was sent to a debt collector bc of Hertz, and thankfully I still had my pre-inspection report from when we first picked up the car which showed ALL of the dents, scrapes, and other damages they were trying to claim were from us and I was able to prove to the debt collector that the $6500 damages were actually there when I rented the car. I received no assistance from Hertz customer service, and was actively scammed. I will be pursuing legal action against Hertz as well.Review from Martha M
1 star01/13/2025
We rented a car from Hertz in Argentina (via US website) and it was a dissatisfying experience. We got a white Toyota Corolla in terrible condition. The car was scratched all over had minor damage all around plus a chipped windshield, also the lights were not working properly. When we first saw the car I was livid and asked for a replacement but being the holidays they did not have anything available. They were not helpful and driving that car was embarrassing. They did not give us any discount nor an apology for such awful service. We will not be renting from Hertz again.Review from Brenda C
1 star01/11/2025
I recently used Hertz for the first time and was furious about their lack of transparency and inability to talk with anyone about my concern. My son was home from college and I had an employee discount using hertz so we rented a car for him. Hertz doesnt take reservations on the phone so we had to go online and it was cheapest to pay upfront. The website gave him choices to pick a vehicle and he checked the option that said cheapest rate, managers choice. When we arrived, an electric vehicle had been chosen for him. Not being familiar with electric vehicles, I declined the vehicle but their only other option was a compact non-electric car for an additional $10/day. I had no other options, there was no one there in mgt to talk with so we had to pay an additional $70. This is a bait and switch tactic in my opinion, it should be clear on their website if an electric vehicle is going to be the car reserved as managers choice. I have always dealt with Enterprise and never had any issues or concerns. Although they are a little pricier, they are reliable and up front. I ended up spending more at Hertz. I shouldve looked at the reviews first, looks like Im not the only one unhappy with Hertz!!
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