Complaints

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A1A Atlantic Moving and Storage was hired to pack, store and deliver the contents from our home in *************** to *******. When items arrived in *******, major pieces of furniture were never loaded out of storage, items were damaged because of lack of care and finally significant items of value were lost. *******************, Vice President has been non responsive and ***********************, General Manager has responded but without resolution. In addition to pursing the claim process, I intend to pursue a breech of contract claim in the proper court venue.

  

  Business response

  04/23/2024

  ************************ moved in November.  We corresponded during his relocation and the last email I received from him was 11/28 when we discussed a possible cargo claim.  I did not hear from him again until April 13, 2024.  In this email he informed me of some missing boxed in this email he stated that the missing pieces had MODEST MONETARY value but significant family value.  

  I responded on Monday 4/15 at 8:42 AM in this email i informed him that i would initiate a search in the warehouse.  I also informed him that if nothing was found he would have to file a claim with our Claims Company.  I told him to give me two days to do a thorough search and on 4/17 as promised I informed him that after conducting a thorough search no loose boxes had been found.  I went back to the warehouse and we did another sweep to be sure there was nothing loose.  Again nothing was found.  In an additional email ************************ described what we were looking for and with this additional information, we again did a search of the warehouse area where Mr. ** belongings had been kept.  Again nothing was found.  In this email he changed from MODEST MONETARY value to SIGNIFICANT VALUE.  this was 4/17.  On Monday 4/22 at 3PM he reached out again to ask if his belongings had been found at 3:27 I responded and informed him that nothing had been found and we had searched other areas of the warehouse looking for his boxes.  At this point after searching so many times with no success i told him that he needed to file a claim.  The claims email was sent at 3:31.

  I, ***********************, am in charge of handling claims and i have been proactive and responsive to all of **************************** emails.  If he had not been satisfied with my  results, he could have reached out to ******************* via cellphone.  Mr. ** has his number and he could have called him, just like he sent him a text message at 11:30 PM.  

  I have followed procedure step by step and since his missing items have not been found the next step is to file a claim.  This information was provided to ************************ on 4/22 at 3:31PM.  

  Customer response

  04/24/2024

   
  Complaint: 21610374
  
  I am rejecting this response because:

  A1A Atlantic lost, forgot to send, damaged and/or destroyed our contents.  
  

  Our contents included items with significant value.  That is confirmed in the record attached which used the context of extremely expensive.

  All of the attempts to downplay this that A1A Atlantic might try now do not work and are discounted. The record and records are clear, A1A Atlantic Moving and Storage lost, forgot to ship, damaged and destroyed our contents.  

  Their claim process *** cover the contents they simply mishandled.  
  

  The items they lost and/or forgot to ship because of their inadequate inventory tracking and lack of internal controls will not be.

  This response is rejected.

  Sincerely,
  
  *******************************

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Mayflower moving in to move my whole house furnishings and store items in their storage unit in ************** for 2 months. The company that actually did and was responsible for the move was A1 A Atlantic. When it came time to deliver my furnishings, the 3 movers would tell me the number box they would bring into my home. At the end of the move, box numbers were missing but I was assured this was due to 2 or 3 that I had not jotted down. We did not do a recount and i went ahead signed items arrived as it was late and there were over 90 boxes. Items missing were essential and I definitely know they were packed. All my cookware/kitchen items are missing. Claim was filled and was denied but the fact is this company stole or misplaced my items and I want them back.

  

  Business response

  03/06/2023

  Good afternoon

  ********************, claim of missing items was denied, due to the fact that she signed on everything being received.

  The same driver that brought her into our storage is the driver that delivered her goods, he has been with us for over 20 years.

  He does not rush our clients to sign paperwork, in fact he is very good about getting inventories checked off and making sure things are accounted for.

  ******************** packed her own cartons which are listed as PBO (packed by owner).

  As a courtesy we searched our warehouse to make sure nothing was left behind.

  ******************** also declined additional valuation and opted for $0.60 per pound per item, in this case the per item would be the 2 or 3 boxes she claims are missing.

  As the average weight of a carton is 30 pounds, she would only be entitled to a $54.00 settlement.  By signing that form she is accepting that she received all the items that were on the inventory sheets.

   Because she signed off on everything being received (she didn't send you that form) her claim was denied.  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩