Womens Clothing
Coldwater International LLCHeadquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2025
- Complaint Type:
- Order Issues
- Status:
- Resolved
I want to make an even exchange for a different and was told I would have to pay an extra $82 for this to happen.Business response
02/04/2025
Please accept our apologies for the confusion. We offer a rapid exchange option where the customer purchases the item requested and return the unwanted item without the label fee being deducted. The rapid exchange is valid for the same item number only but different size/color. If customer wants a different item, it will be treated as another new order. Customer can view our return policy here: ********************************************************
Customer response
02/06/2025
Complaint: 22885275
I am rejecting this response because:I called your customer service number for returns on the shipping label and was told that I would pay $82 even though it was the exact same item, same color, just a size up.
This is unacceptable.
Sincerely,
******** ********Business response
02/06/2025
We have contacted and left a v/m for customer. We are wanting to set up her even exchange correctly.Customer response
02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A customer person called meand handled the even exchange. She said she would review the original call I made to see why I was given false information (that I would have to pay about $82 more to make the
even exchange.)
Sincerely,
******** ********Initial Complaint
01/17/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello On Dec 22, 2024, I placed an order for two dresses, shoes and a shrug. Order #************ dress is falling off large and the other is too small. The shoes are defective and rather than being a size 8.5 (which is what they are labeled), they match-up closer to a 9.5 (I measured the shoe against a friend's 9.5). Very disappointing experience -- the items were purchased for a trip later this month. I was so excited for my order, but everything feels like it came straight from a discount, online shop - sizing is off and quality is dismal. I tried to call and initiate a return, but I could not hear the phone reps. ****** to start the return online is awful. I simply want to return these items for a refund.Business response
01/22/2025
We are sorry to hear that you were less than satisfied with your order. We will email the label to your email address at ************************************************. Here is the link to our return policy for more information.Customer response
01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
01/10/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Somehow this is a reoccurring charge that I did not agree to. Ive been charged ***** a month since May. I did not sign up for this. It started in May of 2024 and that amount has been charged my ****** account since then. This charge is from COLDWATER international lock.Business response
01/14/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************Customer response
01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
01/09/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Fraudulent payment to Coldwater International LLC through ****** in amount of $74.45 See further in explanation below.Business response
01/09/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************Customer response
01/10/2025
I have reviewed the response from Coldwater Creek where they provided a copy of the loyalty opportunity I supposedly responded to. The opportunity is so "in your face" that I find it hard to believe I even mistakenly signed up for this, particularly since I never sign up for any that are offered on-line. I have read other complaints from customers that match my own and find this practice deceitful. Having said that, all I want is the $74.42 charge removed from my ****** account and will never purchase goods from this company again.Customer response
01/10/2025
Complaint: 22790329
I am rejecting this response because:I have reviewed the response from Coldwater Creek where they provided a copy of the loyalty opportunity I supposedly responded to. The opportunity is so "in your face" that I find it hard to believe I even mistakenly signed up for this, particularly since I never sign up for any that are offered on-line. I have read other complaints from customers that match my own and find this practice deceitful. Having said that, all I want is the $74.42 charge removed from my ****** account and will never purchase goods from this company again.
Sincerely,
****** ******Business response
01/10/2025
Please accept my apologies for the misunderstanding. This customer is not in the loyalty program. Customer has an order ******** for a back ordered item Fleece Swing Cardigan. The order was placed on 10/15/2024, ****** authorizes the charge of $74.45 about every 30 days and then the auth will disappear. With the item being backordered it may continue to happen until the item ships with the expected ship date of 2/8/2025. The order will have to be canceled for the authorizations to cease. This can be taken care of at ************ for cancelation.Customer response
01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
01/09/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased ONE item of clothing from Coldwater Creek in July ********************************************* $16.99 every month ever since. I did not knowingly opt into this program who would? Who on earth would pay a company a huge monthly fee on top of any purchases they make? Thats not a reward program; thats a scam.I request a complete refund of the $305.82 (!!!) they scammed from me. Shame on you, Coldwater Creek!Business response
01/09/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************Initial Complaint
01/08/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
****** has just noticed me that they have paid a "recurring" payment as follows:MerchantColdwater International, LLC Transaction dateJan 8, 2025 Order ***************** Subtotal$91.73 Total$91.73 USD They show this was set up in October 2024 but this is the first time such a payment has gone through that I have been noticed by ****** on. I noticed ****** to stop further payments to this entity & will also notice my credit card company on this fraud/scam. I would like my money returned, of course.Business response
01/09/2025
Upon review of this order, the Fleece Swing Cardigan is a backordered item. With the payment being ******, ****** authorizes the payment every 30 days and then releases the funds to keep the payment active. The item has an expected ship date of 2/8/2025. The order total is $91.73, the authorizations may continue to happen until the item ships. The customer can give us a call at ************** if she changes her mind to keep the order active.Initial Complaint
01/07/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charge ***** for something I never agreed to nor ordered. Thru ****** they took it out of my account and I have no knowledge or how to get ahold of these ***********!!!Company name is Loyalty - Coldwater International LLC ****************************************Business response
01/08/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial. Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************Initial Complaint
01/07/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a coat on 10/31/24. Mailed back to company because of defect in the product on 11/20/24. Company received package on 11/27/24. I am requesting a full refund of purchase prize. Have made two calls to company. All I'm getting from them is talk.Business response
01/08/2025
Our records indicate a refund for $88.16 on 12/12/24 to customer's Mastercard ending in 7425. Customer may have to reach out to her banking establishment to rectify this.Business response
01/16/2025
Customer has submitted the same complaint that has been addressed already.Business response
01/17/2025
Customer has submitted the same complaint that has been addressed already.Initial Complaint
01/06/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not have the exact date of purchase of product. Each month I am charged $16.99 through my account with ******. I do not remember checking anything which would trigger this monthly charge. I am shocked, as I have bought items from Coldwater Creek for many years! Please help me resolve this problem.Business response
01/07/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial. Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************Initial Complaint
01/05/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dec. 9 I rec'd my order of clothing.I did not know that I signed up for a monthly Loyalty charge.I want a refund to my ****** acct.This seems like a scam to charge people who accept getting their emails.Business response
01/07/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial. Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************Customer response
01/08/2025
Thank you.
I will contact coldwatercreek at the www. address they provided and cancel this awful membership!
Thank you again.
Customer response
01/09/2025
Better Business Bureau:Thank you.
I will contact coldwatercreek at the www. address they provided and cancel this awful membership!
Thank you again.
Sincerely,
********* **************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
125 total complaints in the last 3 years.
98 complaints closed in the last 12 months.
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