Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Airline Ticket Agency

Cheap Vuelos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airline Ticket Agency.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

24 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Amanda S

    1 star

    02/17/2025

    Zero stars! SCAM...purchased tickets, I called them within 15 minutes because I never received a confirmation, they said they needed to go over restrictions and I had to agree in order to get the tickets, my card still had not been charged so I said I just wanted to cancel. They said I could cancel but won't get my money refunded. Their restrictions were, you cannot bring any luggage and the flight may overbook and if they do then my tickets would be the first cancel3d, BUT if I pay an additional 1700 per tickets they would bump me to economy class so I could bring luggage and have guaranteed tickets. I started getting upset and ******* began yelling at me. I hung up and locked my card so the charge wouldn't be processed. Then 30 minutes later ******* called to let me know that my tickets for 7 months from now we're now stand by tickets because the flight overbooked. I hung up on him, he tried calling 2 more times that night and I didn't answer. DO NOT BUY FROM CHEAPVUELOS!!!
  • Review from Kendra M

    1 star

    02/12/2025

    Very dishonest and scam artist at its finest. These people are going to take your money after raising the prices and leading you to make it seem like you are booking a reasonable deal. If I could give 0 stars then I would cuz this company is by far the worst company ever !
  • Review from Angie K

    1 star

    01/28/2025

    DO NOT book through this **** company! You book it then they call you and give you all the 'resttrictions' hoping you will upgrade your ticket or if you cancel, you pay ***** for each ticket MIN. It will read like it's from 'UNITED' on the statement for the company and they will scam you out of what you think are airline tickets.
  • Review from William C

    1 star

    12/11/2024

    Trash, all reviews are accurate. They called immmediately and pushed all sorts of methods to get me to upgrade for twice the price i agreed to pay! They refused to cancel my ticket. STAY AWAY!
  • Review from Chor T

    1 star

    11/22/2024

    DO NOT BUY flight tickets from this website. It's a SCAM!! Got a call right after I purchase my ticket and was told about all the restrictions where I couldn't even purchased a check in bagged. They asked me to upgrade my flight which it doubled the cost. I decided not to upgrade my flight and then was told again that departure date and return date is no longer guarantee and it might be a day earlier or a day late. Very disappointed!
  • Review from Edevaldo A

    1 star

    11/20/2024

    This company is a fraud; they post ads with blacklisted bins, and when you purchase, its just a trap. Stay away from them dont waste your time. This company should be shut down and banned from advertising.
  • Review from Russ C

    1 star

    11/13/2024

    This is a complete ripoff!!!!!! Same experience as all of the reviews below. DO NOT USE THIS COMPANY!!!!!!!!!If I could rate them a 0 I would.
  • Review from lee w

    1 star

    11/12/2024

    Absolutely DO NOT PURCHASE tickets from this website. Prices are a scam to get you to purchase then tell you the multiple restrictions and are then forced to upgrade or lose your original money paid. Very disappointed, lesson learned and will NEVER purchase from this company again. How they are still in business is beyond me.


  • Review from Karen C

    1 star

    10/28/2024

    Do not book with Cheap vuelos. They are not a legitimate cheap airline booking company. After finding the best airfare on their website, I booked two tickets. The confirmation stated, "Your Booking is in Progress". I called and spoke with a representative who told me I booked flights that would not allow carry-on luggage. I told her this was not acceptable and to cancel my reservations. She refused and tried to sell me different tickets for over $400 more each. I finally said I would contact my credit card company to have the charges removed as fraud. I contacted the airlines directly and got the flights I wanted at a cheaper price.
  • Review from Jim S

    1 star

    10/26/2024

    The other reviews are very accurate. Buyer BEWARE! This service is NOT real-time synched with the airline booking system. This is why you do not get an airline confirmation code upon booking. All you have done is booked a "best effort" service to purchase a ticket for the price provided on the website. (most people would call this "bait-and-switch" tactics, but since they partially explain this in their website disclaimer the risk is all on you... the consumer.) This "best effort" is typically a standby ticket price where they will use their off-shore contact center to contact you to book an "airline confirmed" reservation (with luggage options) and of course it basically the same rate as the airline website.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.