Complaints

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally file a complaint against FP Property Restoration for inadequate workmanship, unresponsive customer service, and the denial of responsibility for damages resulting from their *************** [Month and Year of Installation], I contracted FP Property Restoration to install a vanity in my master bathroom and complete the associated plumbing. After a few months, I noticed water leaking from the vanity area and found black mold growth developing as a result of the moisture. I immediately contacted the company to inform them of the leak and the potential health risk posed by the mold. However, they denied any responsibility for the ********* prevent the issue from worsening, I scheduled a plumber through the company, but the plumber failed to show up as arranged. Concerned about further damage, I decided to clean the area myself, which revealed the severity of the problem. Black mold is now visible on the vanity counter, and the leak appears to be coming from the connection between the *** and CPVC piping installed by the company. The lower portion of the cabinet, which is made of fiberboard, has started to disintegrate due to extended water *********** has become clear that the entire vanity cabinet may need replacement, as the prolonged exposure to moisture has compromised its structural integrity. Additionally, I suspect that mold is growing behind the vanity, which could lead to even more extensive damage. The vanity in question is the Kohler Chulton 60" Bath Vanity, which I purchased from ******; here is a link for reference: Kohler Chulton 60" Bath Vanity.Despite repeated attempts to address this issue with the company, I have yet to receive any meaningful response or commitment to resolving the problem. I am now seeking assistance from the BBB in mediating this matter to ensure the company takes responsibility and provides a solution, including replacing the vanity if necessary.

  

  Business response

  12/11/2024

  I will follow up but i do beleive this was processed- I will verify

• Initial Complaint

  09/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  These people have been giving us the run around since ***. They came out did the fix and the ceiling started cracking. Took another forever to get them out to our house to fix the crack. But guess what they did a horrible job fixing it. Now we call them they say they will call back and they dont. Weve been waiting for a call back and nothing. How can you tell someone youll get a call back by end of day and you dont receive anything. How do you do business not doing the job correctly the first time so you dont have to go back to the same residence the second or third time in this case. My husband has been calling and calling and calling and no one has replied or called him back. This is ridiculous. You take the money and you just not complete the job: again do the job right the 1st time and you wouldnt have a problem.

  

  Business response

  09/18/2024

  I will have a team schedule this repairs ****.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired the above company to repair damages from a water leak at ***********************. For the most part we were satisfied with the work that was performed. Toward the end of the project, I kept texting the project manager, *********************************, to find out when someone would be back to complete the work and he finally replied "I don't have the resources, and you have not been billed for out of scope work. The items that were part of the contract are as follows,1 a/c was supposed to have a solution put in for a clean out due to work that was performed inside the home 2 windows were not cleaned inside and out and tracks were still dirty 3 laundry room cabinets were not painted white underneath and clothes bar not installed 4 crown molding not done correctly from the start and ****** said it was on them 5 globe on lamp broken that was from the master bedroom not replaced, lamp had to be thrown away.We still owe them $27,543 and I am planning on sending them a check for $26,000.00. I am deducting what I feel is necessary for work that was not completed

  

  Business response

  07/29/2024

  I will get with our team to see why these items wer not completed. 

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired FP Restoration to complete Hurricane *** repairs to my home. After 4 months, ** abandoned my project leaving work incomplete and a huge mess in my house and despite several requests over the last 5 weeks, has not returned my personal property they put in storage. I sent a letter to the president of the company requesting clean up of property and return of belongings but received no response.I am going to incur a lot of extra costs to complete the repairs and I dont have the money to spend on an attorney to get my furniture and belongings back. If you could get them to return my belongings, I would greatly appreciate it.

  

  Business response

  07/04/2024

  Tell us why here...Project had multiple stages which all have their own varying timelines. From initial mitigation efforts, demolition, cleaning, and reconstruction all of which takes time to coordinate. FP did not abandon the project and has been communicative about timelines and procedures every time its asked. 
  Direct lines of communication to the contents contractor have been established as well as the request to process said contents. 
  We have supplied every contact, schedule, as well as made exceptions for all revisions requested. The only delay was a hold placed by the homeowner in reference to their own internal financial review.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FP Property damaged 3 slabs of concrete in our driveway in July of 2022. We have waited for all most a year to have it repaired. I made several phones calls, several of which I was never contacted back by any manager. I sent e-mails with no response. Was able to get 2 estimates for repair work, with no acknowledgement on their part. I was able to get the repair work done, which cost me $4500.00. The damage was done by their *********** feel I should be paid for the damages. When their company was done with the water damage repai to our home, I immediately sent FP Property the insurance check and also our deductible. They were aware of the damages and stated they were responsible and would take care of the damages. I think we have been very patient and they need to be held accountable.

  

  Business response

  07/10/2023

  Hello I would like to step in and help- do you have photos of the damage you can share?

  Customer response

  07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  07/25/2023

   
  Complaint: 20294386
  
  I am rejecting this response because: See attached documents, as requested
  
  Sincerely,
  
  ***************************

  

  Business response

  08/29/2023

  We have done our research and there is no way this issues should have cost $4500

  Customer response

  09/04/2023

   
  Complaint: 20294386
  
  I am rejecting this response because:  I would like to see their research and what their offer would be to compensate for the damages they caused to our property.
  
  Sincerely,
  
  ***************************

  

  Business response

  09/06/2023

  The research is that this was a repair- not a new driveway. Repairs of driveways do not exceed $1,000- in this case we are saying that 75% of the driveway was ruined? 

  Customer response

  09/06/2023

   
  Complaint: 20294386
  
  I am rejecting this response because:  This is ridiculous  !!!!     What a horrible company this is !!!    PK and ***************************** saw the damages, they even said they were responsible.    PK also told State Farm that they were responsible for the damages and would come good for it, if they had repaired the driveway in the beginning, we would not be going thru this.    We did not replace 75% of the driveway, it was 3 slabs that were broken and cracked by their truck.  I didn't even include the slab at the end of the street that cracked all the way to the street.   Also, our driveway has 10 slabs of concrete and only 3 had to be replaced, how does this constitute for 75% of the driveway?  Funny thing the 3 Hispanic males that PK sent here wanted $1500 cash from us !!    And now they say it is only should cost $1000 !!!   If this had been taken care of probably before the hurricane maybe the price would not have been as expensive, I called the office every Monday, no one would return my calls, give me an update or even tell me what they were going to do about the damages.    I truly believe they do not have any estimates, or research backing up their statement or they would be showing it to us.  
  
  Sincerely,
  
  ***************************

  

  Business response

  09/19/2023

  Sir the dumpster that was there and documented who did it belong to- the roofer?

  Customer response

  09/20/2023

   
  Complaint: 20294386
  
  I am rejecting this response because:  The dumpster was delivered by the roofer.    It was on the right-hand side of the driveway, when looking up at the house from the street.    All of the damages were on the left hand side of the driveway where ***************************** backed the ** property truck into the driveway.    ***** stood there the next day when we showed him the damages.    He told us the company would take care of the damages.    PK also told our claim adjuster *********************** at State Farm, phone number ************, claim no 5937B453B,  that they would come good for the damages.  On 7/28/22 at approximately 10:45 I called FP Property Restoration to report the damages, they took a report and said someone would call me back.  No one ever called me back.    I have had to call back several times trying to get this resolved with no success.   It is now over a year that I have been trying to get this resolved, I think it is time that we come to a resolution.
  
  Sincerely,
  
  ***************************

  

  Business response

  09/21/2023

  I will ask for the team to provide their photos.

  Customer response

  09/25/2023

   
  Complaint: 20294386
  
  I am rejecting this response because:   I'm not sure who is responding from the mitigation company, but I think I have the right to know who I am speaking to.   I really thought this was an honest business and cared about people, but I am really thinking differently.    It has now been over a year, that your employees damage our property, we need to come to some agreement on how this is going to be resolved.  This emailing back and forth is getting a little foolish.   Your company needs to own up to the damages they caused.   If PK and ***** are the honest men I thought they were, this should not be happening.   If PK had people lined up to repair the driveway, he should have let us know, he should have called us and told us who and when they were coming, but that was never done.  I  think you need to be talking with tPK and ***** and you will get all the information you need.   What a disappointment your company is, and to think I referred friends to you since the hurricane.
  
  Sincerely,
  
  ***************************

  

  Business response

  10/03/2023

  Firstly the responses are very professional and we are being respectful- I appreciate the same in return.

  You had a company out here with a dumpster- damage was photographed. Then you had repairs and you are attempting to make FP pay for it. The roofer had the dumpster. 

  We should not be paying for this damage. BUT we area good company and PK did state he would help on this- now you want FP to pay $4,000 to you which is not what we should be paying. We made an offer- you have counter offered by name calling, etc.

  Customer response

  10/05/2023

   
  Complaint: 20294386
  
  I am rejecting this response because: First of all I am not name calling anyone.  This has been very frustrating to us, as it has been over a year.   I have tried communicating with your company several times with no responses from my calls.  PK called one time when the 3 men that he sent, wanted $1500.00 cash and we were to remove the broken cement and get rid of it.   He told us not to pay it and he would take care of it, which he never did, and we never heard from him again.  I have not received any offer as to payment on the repairs.   I have tried very hard to help you understand how the damage happened.   The dumpster did not cause the damages.   Your truck caused the damages.  ***** parked your truck to close to the edge of the driveway, when he left that night as he was driving away the weight of the truck damaged the driveway.    Your truck was parked on the left side of the driveway looking up from the street, the dumpster was on the right hand side.   I think I have explained this several times.   Please help me to understand what else you need for information; you should have some kind of report as I called and reported the incident.    If you have an offer, we will gladly look at it.     Thank you.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contacted our insurance because of a water leak, they recommended this business. Required that we hand the business a check for the amount that the insurance allowed us to get started. They cashed the check immediately which was months ago,They just give us the run around, weve missed work because they make appointments then cancel last minute or just dont show up. We had to pay to fix the plumbing which was the cause of the leak.They sent out a plumber that charged us over ***** dollars. We paid for it. Which was very unreasonable but Im sure Fp got a cut for sending them out.Theyare supposed to remove a cabinet to look for mold and work with the insurance company to collect more money from them as needed. We are grandparents raising our grandchildren a family of 5 sharing one bathroom for over 6 months because of this company, weve all been sick with respiratory problems, we feel theres mold. We have a have torn out shower and a big hole in our kitchen ceiling.The last two times I called I got no response. ******* is the latest person thats supposed to be working with us. He is the 3rd or 4th manager weve had assigned to our case

  

  Business response

  02/27/2023

  I can set up everything needed but I was to address an issue here: 
  We paid for it. Which was very unreasonable but Im sure Fp got a cut for sending them out

  I am not sure why this would be said- but it is not true. Even insinuating this is something we take serious. I will see what delays there are and why and get a timeframe for this.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FP Restoration did a terrible job on our home after hurricane ***. Not to mention they failed to show up about 3 out of the 4 times they said they qouod be at our house. The office is extreanly rude. Everytime i called i got the run around, when i asked to speal to a supervisor they told me there was no reason to multiple times and would not give them the message that i would like to speal to them. They left damaged sheet rock that is still molding in our home and that has visible water damage. Rooms that had water damage under the flooring is still in our house and when we had a public adjuster come out she said it was still wet. Only removed partial base boards and flooring that were damage. Then after they were "finished" with the job they left ALL of the garbage on the side of our house and partial in our lot next door and refuses to come pick it up. They said they are still in "emergency mode" and this is not and emergency, I told her I understand but if the job was just done in the fist place and disposed of properly initially then we wouldn't even be having the conversation.

  

  Business response

  11/17/2022

  I am sorry to hear this- although yes the team is in EMS mode your satisfaction is still our goal- Besides trash removal is there something else needed so we can get this finalized for you?

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Without any approval went into my unit and completely destroyed my perfectly fine shower and bathroom after agreeing to not touch that part of the house! And it looks worse than anything I have ever seen.. broken tile, toliet and shower! Worst part is they havent even said anything about it from 5 days ago or tried to reach out to make things right.

  

  Business response

  11/15/2022

  Due to 4-5 feet of water the *** agreed with adjuster all cabinets and showers had to come out.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Extremely poor workmanship numerous times. They were hired to simply retile a shower after we hired a separate company to demo and replace our shower pan. They failed to perform the work appropriately causing water damage to the ceiling on my first level and my shower pan They never repairing the water damage and on the second attempt to replace the shower pan They ruined They never followed through with the county inspection for the permit pulled! So that still remains open with multiple defects to the shower the ceiling is peeling off cracks in the ********. They came out agreed on what needed to be done and now no one will fix it no one will return my multiple attempts at contacting them They had unlicensed and uninsured felons in my home.

  

  Business response

  11/09/2022

  WE have extensive notes of all sir visits with ***************. Several of our employees and subcontractors refused to return to her jobsite citing comments being made by *********************. We have repairs issues in the work several times despite comments/aggressiveness delayed. Only when it comes time to review the invoice for some level of final payment do new issues pop back up.

  Customer response

  11/09/2022

   
  Complaint: 18338104
  
  I am rejecting this response because:

  I can't even get them to respond to me to be able to do any or the alleged comments in the response however I do have ring door bell footage of their project manager they fired arguing in my front yard with an unlicensed uninsured felon they brought into my home with my children home and I also have a series of text messages saved from after business hours being harassed aggressively by the the same project manager **** has seen them and fired the project Manger and his boss over it and other consumers they did faulty work for all I am asking for is that they honor their work as stated I can't make final payment with a unusable shower and an open permit with Pinellas county. If they have proof of any of these comments made or notes they should be submitted. My last communication with FP restoration was made on October 31, 2022 where I called ***** and asked when the repairs would be made and when would the county inspector be there to inspect the shower pan. I was told by ***** that a "*******" would be calling me that same day to schedule the time and date for the work to be completed to industry standards and the inspection would be done but no one called, no one returned my text message or my emails I have recorded of everything. A complaint will be filed with the contractor licensing board as well.
  
  Sincerely,
  
  ***********************

  

  Business response

  01/12/2023

  Multiple managers have communicated with *************** to no resolution. Work has been Redon multiple times. Many of *************** accusations are offensive and have been taken personal due to the fact they are unfounded- not just about FP, but subs and others.

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/3/22 fire 9/4/22 contacted by FP restoration, we verified that they work with Allstate and are legit 9/7/22 meet with ***************** and *********************** who did estimates - *** started the clean up work and removal of contents - he did a very good job. ***** took photos and was supposed to coordinate contractors, get permits and begin rebuilding 9/17/22 Allstate has their estimate complete, we try to call *****, and get no response, no calls - we wait a few more days, then find out that ***** no longer works for this company, we are put in contact with *********************** the General Manager. He tells us he will work on this to get permits, etc.9/28/22 Hurrican *** hits the coast of ******* First week of October, **** tells us all his guys are in ******* working, he will have the back in a week Second week of October, **** pretty much tells us they are still in *******, but bu next weeks he will have *** back to our house to finish the clean up to the hardwood floors, walls, piano, etc.Third week of October, nothing is being done, still no *** at the house, the floor is now warped due to humidity and the piano has not been removed. **** is no longer answering our calls. We have no permits for work, the house is now worse because of weeks of sitting with soot and humidity, we will need to test for mold. I have no idea how a company could be so professionally unethical. We are now at a time of starting from square 1 and have lost about 7 weeks. They still have our contents, no word on that.

  

  Business response

  12/09/2022

  Contents have been cleaned and are in storage- I will get a timeline for everything else on this complaint and get a response.

  Customer response

  12/13/2022

   
  Complaint: 18312332
  
  I am rejecting this response because:
  This response gives me no information, and interesting it took 2 months to even get that much. 
  Sincerely,
  
  Mercedes And ***************************

  

  Business response

  12/14/2022

  Would you like to mov forward with repairs at this time?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩