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          Business Profile

          Industrial Painting

          Flawless Finish Painting Corp

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Industrial Painting.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Contracted for interior home painting, gave requested deposit 11/17/22 (cashed at bank) after work scheduled to start 12/12/22. COntractor failed to show up for paint swatch placement 3 times (12/5, 12/6, 12/8) claiming personal issues and apologizing through 12/7. Then failed to respond to emails, texts (phone voicemail full and calls go directly to voicemail indicating possibly shut off phone). Unable to contact and now suspect scam or inability to honor contract at all. Seeking refund of deposit, possible investigation for scamming, even though online review and reputation appear excellent.

            Business response

            12/14/2022

            Owner of the company was in the hospital. Our company has an amazing reputation and I am baffled by the accusations. It should have been extremely apparent something was not right. 

            Not only did one of my employees stop by the home on Friday. The Customer called my extended family who has nothing to do with my business at all. 

            We have never stole or attempted to steal any money as we gross roughly 1 million in sales yearly for the past 2 years. 

            We have never had a single legitimate bad experience with any customer, we have over 93 5 star reviews across the internet. 

            I have been in contact with this customer before seeing this complaint. 

            I would expect this to be removed asap.

            Customer response

            12/15/2022

             
            Better Business Bureau:

            I apologize for the misunderstanding and my initial response to a failure of communication over a few days.

            I have reviewed the response made by the business in reference to complaint ID ********, and have discussed at length with them. I withdraw my complaint,  which was due to an emergency unknown to me at the time,  and a lack of communication resulting in a misunderstanding. The owner has since explained and has restarted the work agreed to.  I had no way of knowing of the situation until now, and was not aware that anyone would be coming last Friday.

            I would like to have the complaint removed and look forward to working with ****** and Flawless Finish.


            Sincerely,

            ***************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          PO Box 62196

          Fort Myers, FL 33906-2196

          Get Directions
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          (239) 785-8839

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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