Complaints

• Initial Complaint

  08/26/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  Ok the lady at the front desk and her child. We were told this was a safe place. The first night we were kept up all nt by what sounded like bombs going off. First some drunk meth smoker was in the pool with an adult diaper on. My husband went into renal failure and UTI. Went to ER, came back tried to go swimming got to hot room didn't work so front desk lady wouldt help him told him to leave lobby. Very rude. Lady at frt desk claimed to be nurse said no way. Ran him off. No key. Said his name wasn't on room? Very rude. I ended up with UTI. Drug usage at pool no MGMT around. Then 224 kept us up all night fighting. Then frt desk lady accused us of stealing. We are senior citizens? She knew who was stealing. Very rude again. Not safe. 224s kid were playing knock and run. Almost had tase somebody. My husband ex military never felt safe not one day. I want total refund. Saw the ad on internet. Owner bait and switched us. We felt. Worst vacation ever. Ruined. 2,000 down the drain. Seen like a crack house. Drinking by the pool? Smoking meth? Husband is recovering alcoholic. 8 yrs sober. Now front desk lady won't contact owner or mgr for us. Screening out calls. She knows what she did. And she knows it's us calling. Shouldn't be allowed to run business screwing poor people took us two years to save up. I want my money back with interest. Nurses don't have to work at days inn. And take their kid to work. They can afford childcare. Not this lady. Obviously I'm very very upset. Got treated like ****. Now owner is avoiding us. Of course. This lady should never be allowed around public.

  Business response

  08/26/2024

  Case #: 22195950
  Hotel Site #: 06280
  Customer Care Case #: 08046033

  Dear Contact:
  Thank BBB you for notifying our office of the concern filed by Kimberly *********** at the Days Inn by Wyndham property in Fort Walton Beach, FL. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before August 29, 2024. As a company, we’re committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ccspecial@wyndham.com and I will personally help address the guest's needs.

  Cathy
  Liaison, Customer Care
  Wyndham Hotels & Resorts

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 15 March I made a reservation through Booking.com for 1 night at the Days Inn by Wyndham at Statesboro Georgia. My Wife and I arrived at the Days Inn hotel within an hour of the booking. I booked a king bed and was told when checking in that they only had a queen bed available. I received the key for room 126 and then went to the room. Outside of the room was filthy dirty and what appeared to be vomit was on the AC unit. We then opened the door and immediately saw a heavily stained mattress with no sheets. The bathroom was disgusting and the odor wreaked. This room was uninhabitable. We then met another couple who had also just checked in and they said their room was also disgusting and they were trying get their money refunded. They then left the hotel. I asked for a refund and was told only Booking.com could provide a refund. Booking.com then told me that the Days Inn in Statesboro would have to approve a refund. I then received an email saying that they would not provide a refund. We never stayed at this hotel due to the deplorable conditions. This hotel should be shut down.

  Business response

  03/25/2024

  BBB Case #: 21475768
  Hotel Site #:  45445
  Customer Care Case #: 07251772

  Dear Contact,

  I hope this finds you well.

  Please accept our apology if the level of service you received on this occasion fell short. We take all guest feedback incredibly seriously, hence why your complaint has been escalated to our Field Operations team who, I can assure you we will use your feedback constructively to enhance any possible area of our guest experience.

  Days Inn by Wyndham located in Statesboro, GA, is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. If your desired resolution is that of a monetary one, you will have to work with that property directly to obtain that.

  As a one-time gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points - enough for one complimentary night stay at any of our tier 2 properties.  If you have yet to enroll in Wyndham Rewards, you can do so here:

  ***************************************************************************

  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.

  Kind regards,

  Melissa
  Liaison, Customer Care
  Wyndham Hotels & Resorts. Inc.

  Customer response

  03/25/2024

  The conditions were so deplorable that we couldn't even stay at this hotel. The excuse from Days Inn and/or Wyndham that this hotel is a franchise is nothing short of passing the buck. Days Inn of Wyndham is the name on the hotel in Statesboro and corporate should either accept responsibility or push the franchise owner to make it right.

  Business response

  03/26/2024

  BBB Case #: 21475768
  Hotel Site #:  45445
  Customer Care Case #: 07251772

  
  Dear Contact,

  I hope this finds you well.

  Please accept our apology if the level of service you received on this occasion fell short. We take all guest feedback incredibly seriously, hence why your complaint has been escalated to our Field Operations team who, I can assure you we will use your feedback constructively to enhance any possible area of our guest experience.

  Days Inn by Wyndham located in Statesboro, GA, is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. If your desired resolution is that of a monetary one, you will have to work with that property directly to obtain that.

  As a one-time gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points - enough for one complimentary night stay at any of our tier 2 properties.  If you have yet to enroll in Wyndham Rewards, you can do so here:
  ***************************************************************************

  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.

  
  Kind regards,
  Michele
  Liaison, Customer Care
  Wyndham Hotels & Resorts. Inc.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date the issue started was November 3rd 2023. I had been staying at the days inn since October 6 2023. First I noticed that $50. Had been taken out of my account for bo reason. So I told one of the front desk employees and he supposedly put in for me to get a refund I never got. Then on November 3rd my phone got broken and I didn't have access to my banking account or my Wyndham app where I would check the rates ,reserve rooms and ect... So the lady at the front desk started taken the money off my card. I was assuming she was charging me the same rate as I was charged the month before but she wasn't. The month of October I was charged around 86 per night. But in November I was charged as much as 320 a night. 294 another night 204 for one night the Lowest I paid in November was 104.42. But the whole month of November was like that. She sent me in to overdraft $1000. This is absolutely ridiculous. And I was in a room that had roach bugs. Housekeeping wouldn't even get the dirty towels . I requested Housekeeping but still no service. The last week I was there the lady talked me into paying the weekly rate. But before my week was even up. The front desk employee knocked on my door at almost mid night and told me that I owed money. And I would have to come up there and pay ahead and what I owed or I couldn't stay. So when I got up there to talk to him 2 minutes later he had left and went home. The lady that was in there didn't know anything about it. But she was rude and didn't want to do her job. She couldn't tell me how I owed or anything else. So next morning I left. I called back to talk to the Manger she was also rude. Couldn't tell me what dates she thought I owed for, couldn't tell me what the rates were so I could compare them to what I was charged or anything. The employees must be nothing but crooks unbelievable that this type of behavior is excepted. Finally she gave me the print out that I uploaded to you because my friend called her back after he heard how rude she was to me and she had hung up on me just because i asked her what the rates were. I will never stay at the Days Inn again.

  Business response

  12/20/2023

  BBB Case #: 21034121
  Hotel Site #: 04429
  Customer Care Case #: 06867978

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by Keri ******* at the Days Inn by Wyndham property in Oak Ridge, TN. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before December 23rd. As a company, we’re committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  Melissa

  Liaison, Customer Care
  Wyndham Hotels & Resorts. Inc.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  At around 1 pm they came up asking questions and I wasn’t even here then around 6 they came up because they said they need to do a wellness check on just our two room when they said it was the whole floor and only law enforcement can do a wellness check. And your staff here is buddy buddy with drug users and how do I know when one of them ask if they have smoking utensils and staff almost start fighting the my kids mother and I’m sorry for me being in management most of my life employees shouldn’t act like this

  Business response

  10/30/2023

  Hello, 

  Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs.  We are sincerely sorry to hear we did not provide you with an excellent BRAAND experience.  You can count on our team to help resolve your concerns.

  Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

  Confirmation number:
  Exact address/location of the hotel:
  Under what name was the reservation booked:
  Date of arrival (exact date of stay):
  Room number:

  Thank you for contacting us.
  
  
  Marsha
  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.
  Office: 888-675-3379

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I stayed at this pretty awful hotel from July 7th through the 10th, 2023, This last week. Honestly I would have never stayed at this hotel but the first hotel I booked was even worse. My main issue with this place is they have now charged me $802.50 for what was suppose to be about $400.00 total. Now a few details. Cockroaches in room, only 2, I killed them, rude staff member, mainly the day clerk, booked a smoking room, could never get an ashtray, Washed our beach clothes, washer works, dryer did not, had to find a laundry. On Sunday the day clerk came to my room, banged on my door, yelling I had not paid for my room, had chain lock on door otherwise she would have completely opened the door, I explained I had paid. She came back a second time, tried opening the door again. In fact I had went down on Saturday to pay at 3pm , the different clerk at that time failed to charged me for the room, but did charge me 12 dollars for sunblock and some aloe for my sunburn. Some confusion there I guess on the clerks part. So Monday we woke up and checked out. Yesterday I get another charge on my card. At this point I want a complete refund. I came home, been working all week, I have been exhausted just from that hotel and looking at my credit card being billed whenever they feel they need some cash. Beware of this place. best regards, ******* ******* *** *** ****

  Business response

  07/17/2023

  Hello Better,
  
  BBB Case #: 20325918
  Hotel Site #: 06280
  Customer Care Case #: 06171023
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ******* ******* at the Days Inn by Wyndham property in Fort Walton Beach. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before July 19, 2023. As a company, we’re committed to delivering a great experience with every stay with us.
  
  
  Michele
  Liaison, Customer Care
  
  
  Wyndham Hotels & Resorts, Inc.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4th of july to 6th of july. 5th to 6th of july was part of a 2 night stay. 1part with points the second with cash. I called wynham to cancel my 2 night stay and they only cancelled the point part. I found out later they only cancelled the points. Wynham said to call Days Inn. Days in said that i was a no shaow call wynham finally Wynham said they talked to Days Inn that I would e refounded in a few days for the 5th to the 6th of July. Now no one can help they say I cancel that i have to call Days Inn after telling me i would be refunded. I been on phone for over 3 hours today 7 14 2023. I been hung up on several times . My email has not been changed no information from agents at Wynham. I on full run around . Now no one can answer why the not refunding my money after saying they would. Im totally confused now. I need help. I have recorded conversation of agent saying they talked to Days Inn that they would refund my money. after going back and forth with Days Inn and Wynham

  Business response

  07/14/2023

  BBB Case #: 20321711
  Hotel Site #: 15109
  Customer Care Case #: 06121036

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ***** ****** at the Days Inn by Wyndham property in Atlantic City, NJ. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. Wyndham Customer Care unfortunately, does not have the ability to reverse charges or offer monetary compensation as we do not have access to the properties billing systems. The property has advised they are not willing to issue a refund.

  As a one-time gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points -- enough for one free night at any tier 2 level Wyndham Rewards hotel, or redeem points for a highly discounted night(s) at any Wyndham Rewards hotel worldwide.  

  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.

  Again, we thank you for bringing this issue to our attention.

  Kind Regards,

  Melissa
  Liaison, Customer Care
  
  Wyndham Hotels & Resorts, Inc.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  A two night reservation was made through Priceline for this hotel on May 5. The dates of stay were supposed to be May 5 & 6. My husband was traveling down for a fishing trip from South Georgia. During his drive down to Florida, my sister and I were in a bad car accident in North Atlanta. My husband turned around and proceeded to drive 6 hours to get to the hospital to be with us. He contacted Priceline to cancel the reservation and get a refund. Priceline was very helpful, but said the hotel had to issue the refund. Priceline contacted the hotel and explained the situation and they refused to issue a refund. According to their own cancellation policy they will at least refund the second night. They refused to do this in our situation. I contacted the hotel directly to ask what their cancellation and refund policies were and the only response to any question I asked her was “I don’t know” in a condescending tone. She then told me “I was never going to get my f***ing refund because of my attitude.” Priceline cannot do anything else at this point. We just want our money back. Emergencies and accidents happen and to be charged for the full stay in a scenario such as this is extremely poor business practice. I have included a time stamped image at the accident scene and my discharge papers from the hospital with the date, so it is clear this was a legitimate reason for cancelling the reservation.

  Business response

  05/15/2023

  Hello Better,
  
  BBB Case # 20053928
  Hotel Site #:
  Customer Care Case #: ???
  
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by Nicole Barrett. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  
  
  If for some reason this concern is not resolved, please contact me directly at ccspecial@wyndham.com and I will personally help address the guest's needs.
  
  
  
  Michele
  Liaison, Customer Care

  Customer response

  05/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20053928 and have included the requested information by Wyndham Companies. 

  Original Confirmation Number Booked via Priceline: 30413420517

  Address/Name of hotel: Days Inn 135 Miracle Strip Pkwy SW Fort Walton Beach, FL 32548

  Name reservation was booked under: ****** ******

  I look forward to a resolution regarding this complaint. 

  Sincerely,
  
  ****** *******

  Business response

  05/25/2023

  BBB Case #: 20053928
  Hotel Site #: 06280
  Customer Care Case #: 05900840

  Dear Contact:

  Thank you for notifying our office of the concern filed by ****** ****** and ****** ******* at the Days Inn by Wyndham property in Fort Walton Beach, FL. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. The General Manager informed Customer Care that they have authorized a refund for the guest. Please have the guest contact the 3rd party booking agency with whom they booked with to receive their refund.

  Please note our email address has changed. If you need any more information on this matter, please contact me directly at ccspecial@wyndham.com.

  Melissa
  Liaison, Customer Care
  
  Wyndham Hotels & Resorts, Inc.

  Customer response

  05/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20053928, and find that this response to provide a refund is satisfactory to me. I will contact the third part (Priceline) as instructed to receive refund. Thank you for your time and consideration in this matter. 
  
  Sincerely,
  ****** *******

• Initial Complaint

  03/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  charge my card twice ask to talk manager was by front desk told me to google it. food in refrigerator look like been for about month or so people knoking on door at 3 in moring ask if you are look for a good time rude people at the from deak

  Business response

  03/21/2023

  BBB Case #: 19625866
  
  Hotel Site #: 06280
  
  Customer Care Case #: 05669457
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ****** ********** *t the Days Inn by Wyndham property in Fort Walton Beach, FL. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before March 24, 2023. As a company, we’re committed to delivering a great experience with every stay with us.
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ccspecial@wyndham.com and I will personally help address the guest's needs.
  
  
  
  Michele
  Liaison, Customer Care

  Business response

  03/23/2023

  BBB Case #: 19625866
  Hotel Site #: 06280
  Customer Care Case #: 05669457
  
  Dear Contact:

  Thank you for notifying our office of the concern filed by ****** ********** *t the Days Inn by Wyndham property in Fort Walton Beach. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.
  
  We have sent this to our Research Team as well. They have advised the guest was only charged once for $139.81. The pending deposit for the same amount was not a charge and can take up to 10 business days to be released when using a debit card.  The guest should see it in his balance by March 31st. 
  
  Please let us know if this is what the guest is looking for.
  
  Once again, we apologize for any inconvenience this may have caused.
  
  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ccspecial@wyndham.com

  Kind regards,

   

  Michele 

  Liaison Customer Care 

   

  Customer response

  03/23/2023

  
  Complaint: 19625866
  
  I am rejecting this response because:

  no because never told about hold because would never agreed to it would paid cash or when somewhere eles i ask for a call from manager or Mr ******* ********
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  the picture on their website is nothing like the hotel, no breakfast is one of the complaints' but number one was the rooms were nasty mold on the walls around the baseboard's,and toilet had mold and handle was broken had to lift lid to flush it mold around it sink had mold and filth under the rim of it . i asked for a refund as soon as i saw the fithy room .way to much money for this room . pool was allways full with kids of the people that worked there or outside people of the workers, so never used it not sure if i would of if i could of it was nasty too,pool are needed a umberall and another table . i smelled Marijuana being smoked at the pool. i could go on and on about this filthy place and was told on the phone it was a nice clean safe place to stay, also told it had a inside elevator it did not only steps i did get a ground Foor only after making 2 different calls. they had us in smoking i told them nonsmoking. i knew we would not get a refund before we even walked in our room cause 2 couples, we trying to get a refund as we were checking in got loud a disturbing actually i was getting worried if one might pull a gun out, guy finally told owner he was canceling his card room was charged to if he was not Gettig refund. said no refund. we had nowhere else to go and had driven 12hrs to spend 5 days in a nasty moldy room very disappointed save for a year for this vacation. if i had known it was going to be this nasty of a place and lots of outside traffic hanging around, we would have made other arranges .i was assured this was nice place and it was not false advertisement call them yourself and see. i could go on and on about this place it needs bulldozed down and rebuilt we save and plan for what we do we are 72 years old, and this was unacceptable. sure, hope you can get us a refund for over 1000 dollars. we never let them in our room i to do anything i went bought cleaning supplies. i did not trust them. this is wrong taking advantage of the elderly.

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/08/02) */ BBB Case #: XXXXXXXX Hotel Site #: ?? Customer Care Case #: ??? Hello: Thank you for notifying our office of the concern filed ****** ******. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps. - Confirmation number - Exact address/name of the hotel: - Under what name was the reservation booked: - Date of arrival (exact date of stay): - Room number: If for some reason this concern is not resolved, please contact me directly at ccspecial@wyndham.com and I will personally help address the guest's needs. Brenda Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: XXX-XXX-XXXX Consumer Response /* (3000, 7, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were in room 106 . We never slept on the covers or sheets I went and bought blankets to put over bed covers. Lila Tanner #1018905539 135 Miracle Strip Pkwy SW Fort Walton Beach, FL 32548-6614 Room 106. I took a picture of all the information I printed off. Need help getting this to the right people. It was a horrible stay. Business Response /* (4000, 10, 2022/08/03) */ BBB Case #: 19062631 Hotel Site #: 06280 Customer Care Case #: 04937344 Dear Contact: Thank you for notifying our office of the concern filed by **** ****** at the Days Inn by Wyndham property in Fort Walton Beach, FL. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before August 8th. As a company, we're committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ccspecial@wyndham.com and I will personally help address the guest's needs. Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: 888-675-3379 Consumer Response /* (4200, 15, 2022/08/07) */ I received a letter giving me a 1000 rewards points what are they for how much is that. I asked for a refund once I saw the nasty room that on top of all the fith it reek of cigarette smoke and if u look I booked non smoking. We paid over 1000 dollars for that room 5 night stay . I feel like your company shoukd accommodate us a little more than you have. I sent pictures so you can see what we had to stay i for 5 nights cause we stayed out as long as we could walked on towels we even tried cleaning room .. I could say so much more about that motel .

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We checked into the DAYS IN BY WYNDHAM FORT WALTON BEACH on Sunday, June 26th @ 10:38pm. The hotel was not as advertised. It was unsanitary and unfit to stay in. There were hairs on the sheets, stained towels & sheets, brown splashes on the wall next to the toilet, holes in the walls, broken filthy grout and tiles on the bathroom floor, a cracked toilet, mold in the shower, filthy baseboards, dirty curtains, walls & light switches with a build-up of dirt, non-smoking room yet smelled heavily of smoke, a broken phone with missing keys - We couldn't even call the front desk to make a complaint. We took photos and videos as evidence. We check out 29 minutes later. We were told by Serena at the front desk that if the room was not to par, we would be issued a refund. She said she was not authorized to issue a refund but to contact Abhi the Manager. There has been ZERO response from Abhi & NO resolution for over a month. We were offered 1000 Wyndham points for our "troubles" (an equivalent of $9); however, we were charged $162.48. We contacted Wyndham Corporate & filed an official complaint, but we have not heard anything back. They said that each hotel is independently owned and operated, so it doesn't look like there will be any resolution at a corporate level. The services were misleading and not as described. I have attached photos of the room compared to what they advertise. I filed a report with Florida's Department of Business and Professional Regulation for a Health Inspection due to the unsanitary conditions, to which I was informed TODAY (July 20, 2022) that the hotel has inspection violations that will be posted on the website tomorrow (myfloridalicense.com) I have requested a chargeback with my credit card company as this hotel has ZERO interest in rectifying the issue. Stay clear of this hotel. I will pursue ALL avenues until I have a refund, and it will end up costing the hotel more than had Abhi just responded to my emails and issued a refund. Big mistake.

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/07/21) */ BBB Case #: XXXXXXXX Hotel Site #: XXXXX Customer Care Case #: XXXXXXXX Dear Contact: Thank you for notifying our office of the concern filed by ******* ****** at the Days Inn by Wyndham property in Fort Walton Beach, FL. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ccspecial@wyndham.com Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: 888-675-3379 Consumer Response /* (3000, 8, 2022/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you look at the attached photo submitted at the time this complaint was filed, you will see very well that we did in fact, check out 29 minutes later. I have provided evidence of this in the photo attached to my initial complaint with the BBB. View the hightailed portions in the top right-hand corner of both respective documents; "Card transaction receipt" and "folio (Detailed)" - which were provided at check-in and check-out. Both have the respective times on them: CHECK IN 10:38pm and CHECK OUT 11:17pm. This hotel is not only unsanitary to stay in, but they now prove that they lack character and integrity by lying about the events that transpired. I can also provide proof that I booked another hotel at midnight that same night in Miramar Beach, Florida since we did not stay at the Days Inn in such filthy conditions. I am not satisfied with the response on behalf of the hotel. They have not substantiated their claim. How easy it is to lie and say one thing while I have provided proof that we did not stay in the form of photos and check-in/-out documents. I can also provide evidence of my booking at a different hotel at midnight that same night as well as a video that I took of the room and it horrid conditions. If you look at past complaints by guests of this hotel on "Trip Advisor" there is a pattern both in photos and complaints. I wish I had seen these before booking. 35 out of 40 of the last ratings were 1 out of 5 stars which is classified as a "Terrible" experience. At some point, the hotel needs to acknowledge that it is their staff, service, and product that is at fault and STOP blaming the guests that have been robbed of their money and experiences. I want my money back. Business Response /* (4000, 11, 2022/07/29) */ According to our records, the guest occupied the room for an entire night. If according to guest she checked out early, she did not return the keys to the front desk, nor did she inform the front desk of her early departure. Hence, we have no information of her early check out. The room was used and therefore, we have provided resolution by awarding her points. The property has done enough to satisfy this guest. Consumer Response /* (4200, 13, 2022/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a refund. We checked out I have the documents to prove it - and I have provided them. The mangers business card was given to me for the complaint. I have provided emails to the manger stating our issues and the events that transpired right from the beginning. I have filled a cash back with our cc company under the penalty of fraud. I'm pretty sure I wouldn't risk going to jail for $162. We were told we'd be refunded if the room was not sanitary, however, the Days Inn Fort Walton Beach has done nothing to resolve the issue. $9 in points is worthless when I am out $162 for a hotel we did not stay in. The automatic lock on the door was locked as soon as we checked out at the front desk (29 minutes after check in). Luckily my daughters were still in the room to prop the door open while we loaded our vehicle back up to leave. The hotel knew full well we were leaving. Again, the most recent response by the hotel representative shows such a lack of character and that they are unqualified for their role in the service industry. It takes a "special" type of person to work at such a filthy hotel. It is evident that the individual responding on behalf of the hotel has no morals or integrity. I feel sorry (for you) actually. You can tell a lot about a person by their actions. Easy to see the type of individual I am dealing with. Lie after lie to try and sweep this under the rug. There is a clear pattern here. It is evident when one looks up photos and reviews of this establishment that it's been run into the ground physically and in terms of its staff. It's easy to make a claim and not substantiate it. We check out, it's on the documents. I've provided evidence and the truth of what we were put through. This hotel needs to be held accountable for their unfit conditions, and now the ignorance and incompetence of their staff. Not satisfied with the response. The hotel knew we left and they are refusing the be accountable.

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