Reviews

This company could be considered a scam. Visited the resort for the free trips, etc., did the tours, spent over four (4) hours at the resort in ************ back in September 2023. They tell you it's not a sales pitch but it is as we talked to at least three "managers" trying to convince us to buy into the ownership program. Long story short, got the two vouchers, to be used by 10/15/2024. I booked the Williamsburg trip but unfortunately, I was unable to take the trip so I canceled. Had no issues really getting our refund back, but today when I went to book the reservation for this upcoming year, I kept getting a response that no such ID was found. So I called and was advised because I used one of my trips (which I didn't-canceled, etc.), the link is no longer valid and that I would need to work with them verbally over the phone to book my reservation. Why? "Because it's an IT thing and we can't change it-BS". It's how the system is setup. If I'm going to plan a trip, I want the option to plan my trip, to see what's available, to see what works for me, not to be hassled by another sales pitch. This can be corrected and I will NEVER do this again. The way technology works today, just about anything is possible. It's the choice of the seller that chooses not to make it easy for the so called customer.

This company is a total scam. They take your money and will not return it even hours later. They charged us $100 on our CC for some tour that is supposed to last 90 minutes. Said tour is over 3 hours and the hold your ID until they decide the tour and their pressure sales techniques work. Preying on vulnerable people. These people should be ashamed of themselves. DON'T EVER TRAVEL WITH ** IS MORE ACCURATE. SCUM OF THE ****** TOO BAD YOU CAN'T PICK 0 STARS.

Re:  BBB Customer Review ID ****** filed by ************************* and ******************************* (the Consumer)

To whom it may concern,

We are in receipt of the above referenced Consumers Review which we received on May 22, 2023. We have reviewed Consumers communication and the allegations contained therein and have also reviewed the relevant details of the transaction with our Marketing Department.The following is our response to Consumers Review.

Our records confirm that on May 16, 2023,***********************************, was offered and accepted the opportunity to participate in a vacation package promotion which required payment of a $99.00 refundable deposit and entitled Consumer to receive: 1) $100.00 **** Gift Card, 2) a 3-day/2-night stay in *******, ******* and 3) a 4-day/3-night stay at a Premium Destination upon attendance and completion of a timeshare presentation tour at Vacation Village at Parkway located in *********, **. Written confirmation of the payment made by Consumer and the details of the promotion were provided via email on May 16, 2023. Confirmation of the reservation was also sent via email to Consumer on May 18, 2023. The Confirmation of the reservation disclosed that Consumer scheduled their arrival date for June 10, 2023. Consumer has not even attended the timeshare presentation tour yet so we do not understand how Consumer can claim that the tour is over 3 hours nor do we understand Consumers statement about their ID being held when they havent even attended the tour yet.

It is clear that the Customer Review is fictional and the allegations contained therein are false. We stand firm in our position of no wrong doing and that the terms and conditions of the promotion were properly disclosed to Consumer verbally and in writing.

As always, we appreciate your time and assistance in this matter. If you need any additional information, please feel free to contact me directly.

Sincerely,
*****************
Corporate Relations Manager
Always Travel With Us, Inc.
***********************************************************
Fort Lauderdale, ******* 33306 
Tel: *********************
Fax: ************
Email: ****************************