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          Business Profile

          Online Retailer

          Heat Transfer Store

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/19/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I received an email regarding a sale The Heat Transfer Store was having, placed an order, say my order is confirmed, excepted my payment,still haven't received my order that was placed on June 17th 2024 I've emailed the company a few times with no response from them

            Customer response

            07/21/2024

            Here's is 3 screenshot of email attempts as well 

            Customer response

            08/14/2024

            Still receiving  emails  about their sale they are having,  nothing into the regards to my order placed on June 17th,  2024, I've checked my spam emails was well, as of today  when I look under my order ro see if there's any updates and unfortunately not  still saying  unfulfilled. 

             

            Customer response

            08/24/2024

            Now when checking on my order,  it says  web page not available 

          • Initial Complaint

            04/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Back on Feb 9,2024 I placed an order with them for 3 mystery packs of heat transfer vinyl. I paid a total of $30 which was deducted from my account the same day. I have not, to this day, received my product or my money back. I have emailed them twice with no response and today I called the number that was on the bank transaction and was hung up on when I asked if this was the "Heat Transfer Store". All I want is either my money back or the product they promised to provide that I purchased.

          • Initial Complaint

            02/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 1/29/24 I placed a order for 2 mystery boxes. Total $20. FB ad stated 3-5 day delivery. As of 2/11/24 I haven't got the product or even shipping info. I have sent numerous emails, chats and fb messenger. I have commented on their FB ads and not a single response. Now I'm seeing I'm not the only one.

          • Initial Complaint

            11/28/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 9-8-23 I ordered 4 items (Mystery Box (Self-adhesive), 3 sheets of 3D Puff Heat Transfer Vinyl) totaling $31.00. I received Mystery Box about 2 weeks later, but have not received the other 3 items. My bank card has been debited for the full amount of $31.I have contacted their customer service email 6 times (via their website online form, and by email) with no response. I could not locate a phone number for them and their ******** page no longer exists.I am seeking a credit for the items that have not been sent, or for the items to be sent to me.

          • Initial Complaint

            10/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order for two Mystery Boxes for a total of $20.00 with the Heat Transfer Store on 08/27/2023 (order #****) and they took the money from my bank account on 08/28/2023. On 09/13/2023 I received an email saying my order is on the way but when I check the tracking it said Pre-shipment Info sent to ***** **** awaiting item September 14, 2023. I checked the tracking several times over the last month and it still had that message. I sent them several messages through their website under Contact Us. I also sent emails to them on 09/13/2023, 09/29/2023, 10/03/2023, 10/08/2023 and 10/21/2023. The Heat Transfer Store has not responded to any of my emails or messages that was sent on their website and they have no phone number so you cant call them. This company is a fraud and they should be shut down.

          • Initial Complaint

            09/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I made an order at the end of August 2023, never received it, saw on their site my card was decline, made the order again, never received it. My account was charge for both orders totalling $43.00. The company will not respond to any communication. I would like my product or a refund.

          • Initial Complaint

            09/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered items from this company on 8/20/2023. I received two of the four items, one item sent was not as advertised. I am still waiting to receive the two remaining items. The web site for my order states reparing for shipping for over 30 days now. I have emailed them over 10 times. There is no number listed for this fake company. I have filed a complaint through ZPay Pal as well. I attempted to reach out through their ******** page and they have blocked me. I am sick of people thanking advantage of people and basically stealing from people. I know the amount isn't earth shattering, it is the principal, and I am ************* of these prople and people like them.

            Customer response

            10/23/2023

            Hi! Thank you for the update. I am not suprised. I also filed a dispute through Pay Pal for the money they owed me. They did not respond to Pay Pal either so Pay Pal did reimburse me. 

            Thank you for your efforts. It is greatly appreciated.

             

            *****************************

          • Initial Complaint

            09/10/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered 5 mystery boxes on 8/14/23 Label created on 8/24/23 been tracking item never left place, never send to ***** Today is 9/10/23. They wont answer emails.

          • Initial Complaint

            08/23/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered in October 2022 & never received it. Tried multiple times to email ********** always returned undeliverable. There is no phone number to contact them.

          • Initial Complaint

            06/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed a order on March 5 th 2023.Order # **** For the amount of $85.95 I have not received my order.I have tried to contact them by email and there website and have not received any answers from them. I have called the number *************) that is on my credit card statement and a guy answered and when I asked him if this was the store he hung up on me.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5368 W 23rd Ln

          Hialeah, FL 33016

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          Customer Complaints Summary

          26 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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