We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Utility Water Company

          Crestridge Utilities, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Utility Water Company.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/21/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            In September/October of 2023 they charged me over 300 dollars for my water bill. More than the summer months when we filled a pool. After countless attempts to reach them, they finally sent someone to check for a leak. No leak. Then they said that the woman that reads the meters had been reading mine wrong and I had been undercharged for several months. Plus they had a rate increase. So I paid it in installments. Come to find out they have done this to several people. Now I received a bill for 160 dollars when again we don't use extra water and it's impossible to reach them. They offered to once again send someone out to check for a leak but I know there isn't one. And they havent sent someone out. They have a new person checking the meters and a few weeks ago a neighbor was told that this new person also read his meter wrong and he had been undercharged for months. They are robbing people and then setting up a date to have their water turned off. I tried talking to this new guy that reads the meter just now and he speaks zero English. My last two bills were about 57 and 67 dollars. And now a supposed spike and 160. My water will be turned off because I don't have the money. We did not use that much water and this is out of control.

          • Initial Complaint

            12/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I've had issues with the water company in the past and it's just getting worse. I used to send my payments from my bank's bill pay where they would send the check to crest ridge utilities, but the checks started to get misplaced and my payments were late. That led to me being forced to use their awful website to pay my bill. Despite the surcharges, that worked good enough until I switched banks. After I made my first payment with my new bank, there was an option to save the account and I did. So I thought. I wasn't aware I was supposed to call them directly to save my new bank info. And I was not aware the check was returned until they were at my house disconnecting my service. (11-08-2023 at 2:30PM) I called them immediately and had them change my bank info and paid the previous balance and next months balance in full. They then told me they would not come to turn my water back on until the next day. When they came back the next day(almost the full 24 hours) they claimed there was tampering with the meter and they were going to charge another $125. Apparently, when the turned the water off, they didn't put any kind of lock or tie on devices or anything. They just turned the main valve to the house off. Unbeknown to me, my tenant allegedly saw the water was turned off and simply turned the valve back. This was way after the balance was paid in full by the way, so I'm failing to see how any charge is justified. After this happened, the office manager ***** called and left a voicemail threating to keep my water off until the following week because there was a holiday. But that was a lie anyway because they never turned the water off again. I'm not sure what's more concerning, the incompetence or the malice behind these acts. I have attached the statements paid in full, the current balance that currently shows online which still doesn't show this bogus charge. And the notice of disconnection which shows this charge for the first time.

          • Initial Complaint

            11/16/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Crestridge Utilities, LLC ***************************************************************** ************ My account number ******* My water bill for October and November 2023 has been over $400.00. Usually its about $40.00.My husband ******************* passed away October 5,2023 so he wasnt using any water just me. I dont have a sprinkler system or running toilets. This company will not call me back when I have left several messages and will not respond to my emails.Can you help me please?

          • Initial Complaint

            12/05/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On 11/14/22 I submitted an application for service for water service. I spent a week trying to get service for a home I purchased because the previous owner died and had a past due balance. Finally after distressed calls for turning services on and paying the ***** setup fee, this company turned on water service. On 12/01/22 I received my first bill with past due charges from the previous owner. I called on 12/02/22 and spoke with the water company and they said that they would call me back before 3pm eastern time to follow up. They never did. I want these charges removed from my account since I did not have a contractual agreement when those charges occurred. It is also against the law to charge those fees of others. Please adjust the account balance to reflect those charges of $173.25 for previous balance and remove them immediately.

          • Initial Complaint

            04/01/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            My water service was disconnected for a 7 day late. It was not a past due balance, it was a current due balanced of $49.84 that was due on 3.22.22 and the water and trash was suspended on 3.28.22. I called to ask what the issue was and why my water was shut off and they told me that this current disconnect is now their current policy. That does not give anyone time to pay a bill, especially in these times.

          • Initial Complaint

            02/15/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            There is a leak at the water junction box at this property. We have not been able to reach anyone for 2 days. We get voicemail and have left multiple messages. This is a serious problem that can affect others in the area. It needs to be addressed and someone needs to answer the phone or at least return the calls. It's a very frustrating situation that is being handled poorly.

            Business response

            02/18/2022

            Consumer Response /* (2000, 6, 2022/02/16) */ 2/16/2022 10:30am - we were contacted by the company and they are sending a service person to the site. Thank you for your assistance in this matter! You may close the dispute.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4949 Zodiac Ave

          Holiday, FL 34690

          Get Directions
          (727) 937-6275

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.