Complaints

• Initial Complaint

  02/01/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is over charging on 1/31/2025 my sons truck was tow from *****************************************************. ************* has their own sets rates for the city chapter 110- wrecker services sec110-36 says this article shall apply to any trespass tow within the city. Then go to Sec ******. -Rates class A vehicle ( gross vehicle weight rating at ***** pounds or less. A Trespass tow (flat rate).125.00. My sons truck weight is 9000 pounds have pictures to prove!!! Then changed $375.00 to get the truck back changed $300.00 for the tow $30.00 for fuel surcharge and ***** after hrs release which is not allowed to charge any of those fees at all stating in the code Sec.******. Sec (c) says no other fees of whatever kind may be charged for services rendered during the first 12 hours that the vehicle is in the possession of the wrecker, theyre charging everybody Volusia County rates which Daytona does not justify they have their own codes which I just put on here. This company needs to be investigated all the way my son is not the only victim. Something needs to be done. I have The receipts to prove everything in a statement

  Business response

  02/01/2025

  This individual is a former wrecker driver for *********************** and Arrow Towing both local towing companies. this individual first tried to get his vehicle back for free stating we should show professional courtesy then when given the price (Per the Statue) he had an issue with it.he blocked my driver in and held him hostage at our facility (all on camera) and then refused to let him out to do his job. Per the statue after 15 min of waiting standby time can be charged at 30$ per every 15 min however we did not charge him that rate. we gave him back 70$ however that was not good enough for him. he then contacted a friend of his who is a detective at ******************************* who got involved in a CIVIL MATTER and stated what we did was illegal and that we needed to refund ******* his money. what neither of them know is that on October 1st 2024 the entire statue changed with rates and vehicle class weights (attached) his sons truck is over the *** listed and was charged accordingly. however to keep the peace with ************** we agreed to refund ******* the 165$ and charge the vehicle as a Light Duty Tow of $135.00 (receipt attached) 

  we are not doing anything else for this disgruntled X employee and will not be refunding any further funds to him either. his connections with the City of Daytona Beach Police Department (Detective *********** ********) is inappropriate to utilize. 

  Customer response

  02/03/2025

   
  Complaint: 22886195
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer response

  02/03/2025

  This is absolutely crazy that people like this will get away with anything this needs to stop pretty much everything he said in this response is 100% not true I wish he would show the videos because right there will tell you hes nothing but a liar 

• Initial Complaint

  11/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They falsely towed my car, after speaking with property management at my apartment it was made aware that where I parked was a spot for guests and I was allowed to park there. I called volusia towing, the lady screamed at me to stop calling Im not getting refunded. They gave no notice for my car being towed. Cash only is sketchy as the man tried to charge me 250 then when I said I only brought what he told me to bring he said only 165$

  Business response

  11/26/2024

  This person has been calling and harassing our office since the night her vehicle was towed. she tried to lie stating that her property manager (who is out on vacation by the way) called her to tell her that we took her car illegally i personally spoke with the assistant property manager and she advised that it was at our discretion as she was parked in another residents spot (this resident did admit to that) i played back all of our call recordings and can not find where our dispatcher (a male not female as we have no females working for us) spoke to her in a screaming manor. the total that should of been paid when she got the vehicle out should have been $215.00 however she was charged the incorrect fee of $172.50 (rates are different because it was towed in the city of ************* and not the city of ******** 

   

  no refunds of any kind will be given, the resident who this person parked in called to have the vehicle towed at 8pm, she did not get her vehicle out till about 11pm that's almost 3 hours that the vehicle was parked in another residents spot. 

  Customer response

  11/26/2024

   
  Complaint: 22606841
  
  I am rejecting this response because: I did not park the car at 8pm. I have messages and calls from the property manager stating that the car was illegally towed. She was Never out on vacation, youve lied about every single thing youve said to make your end sound correct. You have no time stamps of anything. I have them of everything. I never harassed them, the man ***** as well as a woman at the desk said they would give me a call after the solution was resolved which I never received after waiting. This company is corrupt as many people have stated before between reviews and Facebook. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  11/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  November 18th ************************************************************ front of my apartment complex which I had registered my car with. The towing company did not get authorization from the property manager.

  Business response

  11/19/2024

  This person is not telling the truth as this vehicle along with 2 others were called in by the property to be towed at their request. we did not patrol this property and tow this vehicle on our own management is the one who requested 3 vehicles including this one to be towed off the property. VCT will not be reimbursing on this towed vehicle and has no further comment on this incident. 

• Initial Complaint

  10/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  If I could leave 0 stars I would! After reviewing the companys website, I called to inquire about general questions such as towing rates by the hour and also forms of payment.I SPOKE WITH ***** WHO WAS EXTREMELY RUDE WHEN ANSWERING MY QUESTIONS AS IF I DID SOMETHING TO HIM! I REMAINED POLITE THROUGHOUT THE DURATION OF THE CALL! I ASKED ABOUT THE RATES BY HOUR AND HE KEPT SAYING WHAT IS THE VEHICLE, WHEN I JUST ASKED FOR GENERAL INFO. ONCE I REFERRED TO THE SITE STATING THERE IS ONLY A 24 HOUR FEE BY DAY? HE SAID YES & PRICES GO UP AFTER 8AM! BUT THEY FONT OPEN UNTIL 9AM!ALSO, I ASKED ABOUT FORM OF PAYMENT AND HE SAID CASH ONLY! I MENTIONED THE SITE STATING THAT THEU ACCEPT ZELLE, THEN HE STATED THAT THEY DO ACCEPT ZELLE. SO WHY DID HE LIE ABOUT ONLY ACCEPTING CASH??WHILE I WAS THANKING *****, HE HUNG UP IN MY FACE!!I WAITED 35mins LATER AND CALLED BACK TO GET THE NAME OF HIS SUPERIOR/MANAGER & HE STATED IT WAS *****.THIS IS NOT MY FIRST TIME EXPERIENCING RUDE CUSTOMER SERVICE FRON THIS PLACE! I WILL BE REPORTING THEM TO THE BBB!!!!

  Business response

  11/01/2024

  this is just a copy and paste from a ****** review that this person sent. i listened to the call recording and my employee was not rude he was trying to figure out what vehicle they were calling on because we have several different price rates depending on where the vehicle was towed from (Cash Call, Private Property Tow in the City of *******, Private Property Tow in the County Limits, Police Tow in the City of *************, Private Property in the City of *************, Police Tow in the City of ********************, Towing in ****************) we can not give an accurate price without knowing what they are referring to. this is not a true BBB Complaint and Volusia County Towing will not be responding any further on this matter. 

  Customer response

  11/01/2024

   
  Complaint: 22434840
  
  I am rejecting this response because:

  The Person is defending his company to prevent bad business reviews! It is the truth!!!! No worries though! Justice will be served! 

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/5/24 at 122pm Volusia county towing parked one of their tow trucks in the fire lane to go inside **** at ********************************************************************. The driver got out of vehicle with a **** box went into the business was in line. Until I called Volusia county towing and told them they needed to dispatch a tow for one of their trucks because their driver is parked in a fire lane to go shopping/ do a return or whatever. I have pictures of the truck parked in the fire lane. I then got harassed by their employee ******** who had to be a passenger in the truck and saw/ heard me make the call. As I was standing close to the truck. THIS COMPANY SHOULD FOLLOW THE **** THEY EXECUTE!

  Business response

  10/22/2024

  this is a disgruntled person who had their vehicle towed by us at an apartment complex for violating parking rules set forth by their apartment complex. the driver in question did in fact park in a fire lane for a brief 3 minutes while he conducted business for the plaza he was not doing personal shopping. the complainant called our office harassing our staff, left several non factual posts on ******** harassing our staff not the other way around. 

  Customer response

  10/24/2024

   
  Complaint: 22388749
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 10/22/2024 8:14:05 PM
  Please ask them to show proof of when they have ever towed a car in my name. They have predatory towed my daughters car before for a much less parking violation than what they did.  Then They did in fact quote one price over the phone . then upon arrival to get my daughters vehicle we was quoted a higher price and further they would only accept cash payment. So my personal belief is they are a shady business. I am not disgruntled I just believe they should follow the laws they enforce. Ask them when it is acceptable to park in a fire lane? The law I understand is only if they are actively assisting in an active emergency! But as you can see they think they are above the law. They only admitted to parking in the fire lane because of the picture. I guess they didnt see the video of the driver going in to the store with a **** box?!? Maybe they should see if they have any mutual friends with me on tic tok!?! Ask for a recording of my call! Im over all of-this. They know what they do! They know what type of humans they are! 

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  02/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My car was towed from where I live. There are extenuating circumstances it was super dark, pouring rain and only had parked car around 9pm on the evening of the tow due to ******* delivery man not being able to find my spot due to limited lighting and his limited ability to speak English . I am a single, many say attractive woman and a mother of a six year old who had to get in her car In the pouring rain to assist ******* delivery man find my house so I drive around to the office to locate ******* delivery guy then escorted him to the correct section of the residential neighborhood. I parked my car which it was very dark out that night so I slightly parked over the line. Normally im the only one who parks in that section. Or theres one more point is there is no urgency or lack of parking spots. I was parked there for less than 7.5 hours! Furthermore the business was very rule and didnt provide the information on website for methods of payment I was told only cash upon my arrival. So I get the cash mind you its the weekend so I was lucky that my driver was gracious enough to lend me the cash. I was told by the tow driver that I had to get there within 18 hours of the ******** or they was adding more fees to the charge!!! Upon arrival my trunk was not closed so apparently they opened my trunk and fail to close it I had a trunk full of item including portraits and books since I just recently moved here to ************* less than 30 days ago which is where they towed my car from ?!(! I need to be refunded for this I feel it was done unjustly and reimbursed for my personal property .

  Business response

  03/05/2024

  Hello Please provide the receipt number for this tow so it can be looked into 

   

  Thank You

  Customer response

  04/01/2024

   
  Complaint: 21318902
  
  I am rejecting this response because: the business has access to the receipt for the tow however I will attach the screen shot of the tow invoice #.  
  
  Sincerely,
  
  *************************

  Business response

  04/02/2024

  the property has parking rules and one of them is no double parking all the residents know of the rules if she was just showing a delivery driver where to go she should have moved her vehicle as she mentioned it was there for 7.5 hours. 

  no refunds of any kind will be issued.

   

  thank you

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My daughter was visiting friends at the ****************** in *************, ** on 7 Dec 2023, her vehicle was towed illegally. She was not parked in anybody's parking spot or in any marked spot, she parked in a Future Resident spot at 9pm when the office was already closed (see pictures). No signs there saying Towing Zone or No Parking during certain hours, nothing!Contacted Volusia County Towing on 8 Dec 2023 @10am, I was speaking to the gentleman who answered the phone and he was answering my questions, when another employee began yelling at me and then hung up on me. I called right back, but they wouldn't answer. Waited and called a little later, asked for the manager *******, explained what happened w/his employee and he couldn't care less, no apology or anything. ******* began yelling at me as well and stated that he did not need to talk to me since the vehicle is registered in my husband's name, unless I was a dude. Told me it would be $180, $30 more than they told my daughter the night before.I am seeking a refund for the illegal towing of the vehicle.

  Business response

  12/08/2023

  Photo's attached 

  Customer response

  12/08/2023

   
  Complaint: 20978357
  
  I am rejecting this response because: they simply submitted pictures of the location and no explanation; there were no cones in front of the parking spots last night, as you can clearly see in the pictures I submitted.  When we picked up the vehicle from them today, my husband told them they're just taking advantage of college kids and they said that if they don't tow cars, they don't make money.  This clearly shows that they are going around towing vehicles knowing people will pay to get them back, especially since they only take cash.
  
  Sincerely,
  
  ************************

• Initial Complaint

  11/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I brought a car and have a temp tag the parking shot it was in is one that I pay for monthly. That complex is fairly new and and because of this the postal service carriers are mixing up all the mail. I haven't received my tag because it was mailed to the wrong address. I called and informed the towing company I was told by the manager that my car was placed on a DO NOT TOW LIST she informed all driver's but they gave me until the 26th of November but the driver's towed my car and I the note that she told me to place in the back window which I did. The man that answered the phone was so rude and kept hanging up on me when I asked his name so that I can tell the manager who I spoke to so I could let her know he cursed me out I did tell him ahead of time that I was recording the call because the way he was being so rude and disrespectful he tried to tell me that my car was not on the do not tell list which it was then he tried to say that the note was not in the window or the registration which it was and then told me that I can f off and that I was not getting my car back when my son told him that he did not have to be so rude to me. The entire time I only asked if I could please have his name so I can let the manager know when I speak to her who I talk to this is not their first or second or third time being disrespectful or rude to customers they'll tow your car they go into the car they still what they want out of the car they damaged the car and refuse to pay for any damages or anything they've done to the car and then they jack up the price so that you cannot afford to get the car back which is crazy because I was told that the car is on a do not toll list until the 26th if I was still having issues to contact them back and let them know today is the 25th they towed it last night on the 24th. Again the manager was very helpful she was very kind it's just the drivers or some of the drivers

  Business response

  11/27/2023

  I am going to try and answer this complaint the best that i can as it's hard to make out what is being said but i think i got the better part of it. long story short is your vehicle was towed from your apartment complex after it had Expired correct? 
  let me break this down for you and the BBB and anyone else reading this complaint.....
  on Wednesday November 8th at 12:09 am your vehicle had a sticker placed on it for having an Expired Tag stating that it will be towed after 24 hours  (Picture Attached) 
  on Wednesday November 8th at 10:09 am your apartment complex called and asked that we place the vehicle on the Do not Tow list till Friday November 24th at 5pm 
  on Saturday November 25th at 4:34am your vehicle was towed as it was taken off of the do not tow list, the violation was not fixed and the vehicle was still on the property. 
  you have had more than enough time to get the problem fixed. according to DMV Records that we have access to when we do Certified Letters your License plate Expired on 11/4/2023 and has not been renewed or replaced since that date. No license plate has been requested for this vehicle by you or the person you purchased the vehicle from it is still expired. your story of waiting on the license plate to come in the mail is false as there is no record of a new plate being ordered. if i were you i would reach out to the dealership that you bought the car from because they did not put a request in for a new license plate. 
  we do not have a female manager that works for us in fact we have no female staff that works for us at all...
  
  i will personally speak with the property manager in the morning at ***** ****** Apartments and let them know of this complaint that you filed along with notifying them that you never renewed your registration at the time of the tow and that you have continued to call and harass our staff since your vehicle was towed. 
  you demanded several times that my driver get the manager on the phone the manager (me) is in the office Monday - Friday 9am - 5pm i am available 24 hours a day for Emergencies only and that did not constitute as an Emergency.
  i just listened to all 3 phone conversations that you had with my driver that was working on the 25th and the 26th when you called us 3 separate times and not once was he rude to you or cussed at you he was very polite and kind on the phone with you each time you called. you were the one that was hostile towards him. 
  another call recording is the one that you made on 11/8 at 10:02 pm when you spoke to our Male Dispatcher Bryan (NOT A MANAGER) he advised you that he was going to place your vehicle on the do not tow list till the 24th and he advised you that if for some reason the license plate does not come to you by the 24th to let us know that or else the vehicle will end up getting towed. and all he said is he would let the driver know (not all drivers like your accusing) that stickered it that he gave you until the 24th of this month. 
  then on 11/10 you called back in and spoke with another driver about receiving another sticker on your vehicle (this time it was placed by a different driver) and the driver advised you he would let the office know about your phone call (and he did). 
  in conclusion i have attached a photo of your vehicle with the violation notice that was placed to the vehicle on Wednesday November 8th 
  i have also attached 4 Phone recordings the one labeled bryan is the initial conversation you had with my Male Dispatcher on 11/8 and the other 3 are where you called my office 3 separate times the 1st one where you blatantly lied to my driver and the other 2 of where you called looking for a manager AFTER he told you multiple times the manager would be in on Monday in your first call. 
  
  i do not take this much time replying to a useless BBB complaint however i do investigate to the fullest on all of them and this one struck a nerve with all your lies i had to make a very much so detailed reply and attach all the evidence i have showing that your entire story to us was made up from speaking with a female manager (he never once told you he was a manager), to speaking to my driver on the phone the way you did and the picture were we stickered your vehicle for having the expired license plate. i would share the proof i have however it is against policy for sharing that information with anyone other than the Registered Owner and the BBB would have access to a protected document so that i can not send but more than happy to show you in person. 
  
  in final... it is our decision that your request for us to give your vehicle back at no charge is not going to happen and as of today Sunday November 26th 2023 at 11:43pm your total to get your vehicle back is going to be $412.05 Cash only Exact change and you must be the owner of the vehicle to pick it up. 
  
  should you have any further questions, comments or concerns we can be reached 24 hours a day at 386 872 7200. your vehicle is located at *** *** ****** ***** ***** ** ****** Our office hours are Monday - Friday from 9:00 AM till 5:00 PM EST. Vehicle's may be picked up after hours however an additional $35.00 after hours release fee will apply. 
  
  (UPDATED: Attempted to upload videos however they do not work on the BBB System i have provided a dropbox link so they can be listened to)

  Files to include Photo's, Call Recordings, Screen Shots and more

  located here: *******************************************************************************************

   

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company cracked my radiator on June 11th in the process of towing my vehicle. My vehicle was running perfectly fine before this occurred the next day June 12th my car started running hot. I thought maybe since it's been very hot that may have been the cause so I brought coolant. As time went on my car has been losing coolant from the bottom where my car was hooked by the towing company I've sense then have brought 4 jugs of coolant I had a mechanic to look at my vehicle and sure enough he told me that my radiator is cracked and thats why im losing coolant. I called them Saturday July 1st spoke with a very nice lady whom told me that they have been have some issues and that if I called back Monday a supervisor will be able to help me. I called back Monday July 3rd was told that someone will contact me well no one never got back with me so I called back. Supervisor told me that there was no way his driver could have cracked my radiator. I told him yes sir he did my car was working and running perfectly before your driver attempted to tow it. I said I will bring my car to you so you can see for yourself he agreed so I took my vehicle there. Supervisor didn't come out he sent a driver out to take pictures the driver name was John. He told me that someone would be calling me on a Wednesday never got a phone call so I called today Thursday July 6th talked to supervisor he was very rude and told me once again his driver did not cracked my radiator I said well I guess I need to get an attorney. I couldn't caught what he said before he slammed the phone down hang up.

  Business response

  07/06/2023

  the complainants vehicle as she stated was towed on June 11th she waiting till July to contact us to tell us that our driver damaged her vehicle meanwhile she's driving it around? this is not possible as no portion of our tow truck touches the underside of the car it only grabs the wheels and that is it. 
  
  she also claims that we have been having problems with a driver and that is not true either the person she spoke to was the wife of a driver and they have no idea what they are talking about because we do not have any driver issues. 

   she also claimed that i "slammed" the phone down on her however she was on speaker phone and after she mentioned that she was going to contact her attorney i advised her that after that statement i am no longer required to speak to her and that she must have her attorney contact ours and pressed the end call button. 

   

  no refunds for the towing or repairs will be issued as damage was not done by our staff 

  Customer response

  07/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: if all calls are recorded then they should have the conversation with the young lady that told me that they have been having issues. And as far as me calling July 1st I wasn't sure what was going on with my car until I had it looked at by a mechanic. And my car was not being towed by the tiers it was hooked under the front bumper if the complex have cameras in the lot where my car was getting towed from it should show that I'm telling the truth. And as far as me still driving it I have to work and in the process I've been buying coolant since Monday June 12th. All I want is far my car to get fixed. I take very good car of my car because that's me and my children only means of transportation. I'm a very honest person and would never try and take advantage of anyone. 
  
  Sincerely,
  ****** **********

  Business response

  07/06/2023

  i am sorry that you are not satisfied with our decision however it will stand. and yes the wrecker has a boom that goes under the front or back of the vehicle and the claws wrap around the tires if damage was caused to your radiator there would be more damage under the vehicle. again our wrecker did NOT cause damage to your radiator it is Impossible for it to happen you are more than welcome to come to the yard and we can hook up your vehicle and show you what we are talking about. but you waited almost a month to report the damage and drove in the meantime you could of hit anything in the road that would have caused that response rejected 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  5/28/2023 - Volusia County Towing towed Jesse S******'s car which is owned and registered by his father, Frank S******* ***** has possession of the car, and addresses and last names match on my son's license and the vehicle registration/owner's form. Volusia County Towing would not allow my son to pay the fee (which he had in full and in cash) and take the vehicle because he was not listed as an owner on the registration and no consideration was given as the son of the owner. They provided the attached form to Jesse S****** and indicated that it needed to be filled out. This was at 12:30am on Sunday of Memorial Day Weekend. The form was sent to Frank - who is currently in Pennsylvania. It was filled out and Frank's identification and copy of the vehicle title proving ownership was sent to the company via email. At that time we were told this was still not acceptable because the form had not been notarized. We are proceeding to get this form notarized to get the car released to Jesse however in the meantime - travel expenses are being incurred (uber etc) because he doesn't have another mode of transportation and now has to make several trips to Volusia County Towing in the attempt to get his car returned. Volusia County Towing's form and process needs updated and specific situations when reasonable accommodated.

  Business response

  05/30/2023

  Good Morning Ma'am,

        in response to your complaint regarding Invoice ***** the reason that we have these procedures is to protect the vehicle owner of any theft regardless if the person in possession of the keys has the same last name or even if we get a phone call you would not believe how many times we get calls of someone pretending to be someone else over the phone or just by writing a letter. 

  we apologize that the form was not clear enough to state that everyone had to have the form notarized and i have made that change to the form and uploaded it for you to see that change was made. 

  your son picked the vehicle up Sunday morning at 10:52am 

  again we apologize for the alleged inconvenience but again we can not stress this enough that this is for the protection of the Vehicle owner(s) 

  Customer response

  05/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩