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          Business Profile

          Auto Repairs

          Jumbo Automotive, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Repairs.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            If I could give this place -5 stars I would. A valve cover replacement job that typically runs between $300-$700 cost me almost **** at this place. Ive gotten a valve cover gasket changed on an eight cylinder and it was only $750. The guy that went over the charges with me tries to pull one over on me about how its a six cylinder and how a four-cylinder runs about that price which is absolute BS.. If you want to save your money, then go elsewhere. You could probably get a valve cover gasket on a Corvette, or Lamborghini changed for less than they charge for an American engine. Also, yesterday when they were wrapping up, they told us that the total was going to be $1031. I come in today to pick up the car and all of a sudden its $1282 and change. Their prices change when its a Spanish-speaking male coming in and this is based off of experience. And they charged us for work that we didnt request to be done. Absolutely disgusting. We are a 4 Car family and I can guarantee you that will never be going back to this place. If they like you and you speak Spanish, then they favor you and charge you less. The quote for $1031 was given to my brother-in-law who is Dominican and speak Spanish and all of a sudden when I go in its an extra $200 and change. If they wouldve quoted us $**** before they started the work, we wouldve went elsewhere. Ive gotten a whole transmission replacement Done for $1289. Makes absolutely no sense.

            Business response

            07/02/2023

            We called the customer and its all fixed and understood of the extra work we had to do to do this job properly- we had To wash the motor and retest and replace 1 ignition coil with intake removed for 2nd time after the car was finished to correct The engine misfire . All good we spoke to customer and they understand. 

             

             

             

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 30

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1205 N 21st Ave

          Hollywood, FL 33020-3145

          Visit Website
          (954) 926-2500

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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