Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took in my Canam for battery issue which is under warranty they call me back 2 weeks later charging me for battery installation and telling me that my brake line was damaged. That was the second time i took my 4 ******* for battery issues. I told the dealership to check the hours that i had not ridden that motor cycle since they called that it was ready. They told me they would speak to the manager and get back to me and its been 3 weeks and nothing has happened yet.

  Business response

  12/17/2024

  The unit was originally brought to our facility 8/27/2024 on Repair Order *****. The unit had 340 miles at that time. (see attached repair order). The unit was operated 6 miles since it was repaired and picked up from our facility. The unit returned 11/1/2024. The unit did not have a issue with the brake line when it left our facility and returned back to our facility with another dead battery and a issue with the brakes. Our service advisor has been in communication with the customer informing him of the issues. Unfortunately the brake line was not available and took roughly 3 weeks to receive as we had to place a Vehicle Down Order in order to prioritize the required components to resolve the issue for our customer. The technician also found the unit has a aftermarket tracking device which is what prematurely drained the battery on the customers unit. The unit has since been repaired and customer was notified as of 12/16/2024 at ******. Customer responded back acknowledging the unit was completed and ready for pickup.

• Initial Complaint

  08/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a BRAND NEW four ******* two months ago from broward motorsports of ********** who added attachments(snorkel kit,lift kit, winch, rims and tires) to this bike before purchase. It caught on fire on its own in my back yard next to my house and other two bikes, I had to call my local fire department to help put it out(case#********) Its only two months old and Kawasaki nor the dealership (broward motorsports of Palm Beach) want to take ownership in their faulty bike and want me to pay for it. MY PHOTOS ARE TOO LARGE TO SEND I CAN EMAIL PICTURES UPON REQUESTS.

  Business response

  09/05/2023

  We were the selling dealer of the *** to **************, not the manufacturer of the ***.  We do not provide a warranty of any kind on the ***.  Kawasaki, the manufacturer does.  We have contacted Kawasaki on the behalf of ************** and his situation. 

  When the incident first happened, we offered to pick up the *** and try and assess the failure (many possible reasons could have caused the fire).  ************** informed the Sales Manager and Service Manager that he (**************) had performed his own service recently.  Perhaps that had something to do to cause the fire, perhaps not.  Either way, ************** accepted our offer to help and then, at time of pick up, refused our help. 

  Furthermore, we are not an insurance company either.  If ************** had insurance on his machine, the fire would probably be a covered incident.  Being that ************** financed a very expensive ***, it would have been a good choice to have purchased insurance on the ***.  However, it appears ************** does not have insurance on his *** (from what he told both the Sales and Service Managers here).

  At this point, ************** has slandered us online and via various social media platforms in order to coax us pay for his ***.  We have done nothing wrong.  We are not the manufacturer, we are not the one who performed a service on the vehicle shortly before it caught fire, we did not store his machine in an area that could have rodents and dry foliage, nor did we cover his machine after riding and servicing it. 

  To this day, we have zero ill will towards ***************  Despite the many negative social media posts and comments trying to slander us, we have been more than willing to try and assist him in any way we can in his time of need.  Sometimes, when things do not go well for a customer, they try and pin blame on the dealer.  We are just a middleman.  Nevertheless, it is a common move by an individual with buyers' remorse or by someone who is looking for the "dealer" to pay for their problem (in this case it would be lack of insurance).  

   Recent update:  After speaking with **************, Kawasaki specifically asked us (the dealer) to NOT pick up his *** for evaluation.  Kawasaki informed us they were going to handle further interaction with ************** and Kawasaki would let us know if we were needed to assist in any way.  This is where the situation currently lays.

   
  

   

   

  Customer response

  09/07/2023

   
  Complaint: 20527916
  
  I am rejecting this response because: I purchased after market warranty which I believe is a 3 year warranty which the manager told me will cover any and all electrical or motor problems. Also if I had insurance or not Im not at fault for this and shouldnt have to cover this mishap. Further more *********** I performed on the atv was an oil change, that wouldnt cause a fire and I was told by the manager that wouldnt void any warranty . I went to social media after broward motor sports after they did not want to call me back on 8/22/23 or 8/23/23 and really didnt want anything to do with the situation and told me to call Kawasaki. After I posted to social media the following Sunday was then I got a call about the atv and they wanted to help. By then ******** did not want them to pick the bike up. ********************* Or not this is a warranty issue because this was caused my an electrical fault. Battery/wiring/tracker etc. and my extended/after market warranty cover any and all motor/ electrical issues. Its not my fault their electrical fault caused a fire. 
  
  Sincerely,
  
  *************************

  Business response

  09/18/2023

  We were not the manufacturer of the **** we were the selling dealer of the *** to *************** 

  We do not provide a warranty or guarantee of any kind on the ***.  Kawasaki, the manufacturer does.  We have contacted Kawasaki on the behalf of ************** and his situation.  After speaking with **************, ******** specifically asked us (the dealer) to NOT pick up his *** for evaluation.  ******** informed us they were going to handle further interaction with ************** and ******** would let us know if we were needed to assist in any way.  This is where the situation currently lays.

  ************** also purchased an extended service contract on the ***.  It is administered through a third party.  If ************** wishes to use that extended service contract, ************** has that prerogative.  ************** can contact the administrator of that contract and ask them for guidance.  

  We are not fire marshals, nor manufacturers of Kawasaki products.  We are not speculating what could have caused the fire. We offered assistance to **************, despite being bullied and besmirched on social media.  That offer was rescinded after the ***'s manufacturer, ********, asked us to not assist any further. 

• Initial Complaint

  04/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Poor deal from Broward Motorsports West Palm Beach FL. ******* ***** and I were given a horrible deal along with dishonesty when purchasing a used 18 *******. The 2018 is not the same bike as the 2022 as ****** assured me. The bike was advertised online for 1k less than price discovered in paperwork. ****** promised this bike would not have the destination fees and assembly etc. No verbal or paperwork we were given to fairly disclose the banks interest rate. The truth in lending act describes these as illegal. My bike is still in the trailer with zero movement and I can not ride it with the clip on bars ****** said we’re an upgrade but are unsafe. My wife and I only want to exchange the bike for the 2022 *******, and are available to travel today. I regret that this couldn't have been handled with honesty in the day of purchase or when I contacted ******* ***** and others last Thursday, Friday, and Saturday. ****** promised a parts person would call me Saturday and nobody called. My wife is writing and sending emails since it is technically in her name. **** ***** PS: We we’re charged $13,000 when advertised price was $11,875. Then we were lied to about set up fees. Worse part is I trusted *** and ****** because *** was my VW buddy for years. We were close friends but they hid information from us. I was terminally sick and defeated it. This bike is my treat. Now I am nauseous day and night that nobody will help us. Zero miles on bike. Still in same straps and same trailer. Plus additional thousands for warranty and Gap on 4 year old bike. I pray you can help. We financed $16k+ for a used 2018 and it was loaded up dirty with mud under fender, oxidation on hardware, dirty paint with smears, oil and gas residue around all injectors and filter. Unsafe to ride with the clip ons and new bridge has no threads either. Kathryn and **** *****

  Business response

  04/25/2022

  Mr. & Mrs. ****** we sold you a pre-owned bike from Broward Motorsports of Palm Beach.  You spent over 3 hours in our store the afternoon/evening in which you purchased it.  Prior to purchasing, there were multiple texts and phone calls between the salesperson and yourself.  The bike was indeed advertised online for $1,000 less, however, it was clearly advertised as the "online, discounted cash price."  You and your wife chose to finance the purchase, which results in the normal, retail price. You were not charged destination and assembly fees.  The itemized costs added to the purchase were for logistics and procurement of pre-owned inventory.  We have a global buyer that purchases used inventory all over the country and we have costs associated in doing business with pre-owned merchandise.  All paperwork from the bank was provided that reflected all rate, term and finance amount information. The motorcycle was equipped with handlebars that function properly.  The forums Mr. Olsen peruses may suggest there are better alternatives, but the ones on the motorcycle operate fine. This is a classic case of buyer's remorse.  Unfortunately, signing a contract comes with consequences.  Perhaps in the 3 plus hours of being in the store, negotiating the deal, wanting the bike has worn off?  We are terribly sorry Mr. & Mrs. Olsen are suffering from buyers' remorse. If they would have contacted us to try and trade them out of the bike, we would have been happy to oblige.  We wish them well in the future on their motorcycle.

  Customer response

  04/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17105575, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  04/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We when to buy a slingshot from this dealer and everything was fine price and the date the car was going to be available . Then we ask if they export a different car we were interested and that is when they stop talking . Right a way the sales rep when to the manager and they came back saying if we were exporting we told them no it was just a question and they said because we don’t do export and we reply ok thats fine . The slingshot is for us here in ***** * Then they tuen and told us they could not sale the slingshot over to us . There was no explanation to why . The sales guy said it was because re mention the word export . This is ridiculous I never heard of a dealer dining to sale a car just because you mention the word export . We never wanted to export he car just to buy it for us personally. In my life I never been discriminated like this before and nothing like this has ever happened to me before . We walk out from this place befall and confused by what had just happened. This was humiliated by me and my family. Worse thing about this is that you cannot go to anybody to help you to resolve this type of situations.

  Business response

  04/04/2022

  As to the Complaint filed by Mr. ***** id# ********
  
  As per our dealer agreements, for all of the manufactures that we carry, we are not allowed to sell to any known customer looking to export any vehicles outside of the United States.
  By asking export questions about any vehicle that we carry, it clearly insinuates that he has the intention and ability to export this or any other vehicle that we potentially sell to him.
  If not selling to someone inquiring about exporting a unit sold by us, in order to protect our dealer agreement, makes us discriminators to exporters, then I guess we fall guilty of it!
  Broward Motorsports will not jeopardize our dealer agreement no matter what measures are taken.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩