We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Solar Energy Contractors

          Usnoa Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Solar Energy Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/03/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased solar system/ac system--04-27-2021. Solar was installed 11-2021 but not ac. Was told after many phone calls that "they were not going forward in business at this time" and they could not help me????? This was on July 9 2022. The amount for the ac system was apprx. $15000-this included new unit, ductwork and installation.

          • Initial Complaint

            09/06/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            USNOA falsely advertises a 30 year parts and service warranty on the solar systems they install. They refuse to answer calls or emails when you ***************. They also then try to add service or install fees the products they installed. Id like my installation fee for the new inverter I had to pay another tech to install as well as the electric bills from December 2021 thru September of this year. ******* 525

          • Initial Complaint

            07/13/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            USNOA has been an absolute mess. They have failed to deliver on their promises time and time again. We reached an agreement that they would compensate me for all the errors and delays to the amount of $2500 plus $200 a day their late past 3/10. They installed a completely incorrect HVAC and since then have failed to respond to me. I have constantly been reaching out to try and contact them with no success. The net meter still isnt installed so my panels are up on ******* but not working. I would like USNOA to honor our agreement for conpensation and complete the installation immediately.

          • Initial Complaint

            06/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased my system 30+ Panels two converters and a solar water heater 2 years ago from cross atlantic solar (now owned by USNOA (United solar network of *******)). They never closed out my permits and Im being harassed by the county Ive tried to resolve this issue with them but they dont show up after me taking time off of work. When I purchased the panels and installation from them they sold themselves as a mom and pop company that had been around for a long time and were interested in customer service. I have had issues with one bank of panels it doesnt produce AT ALL they came out and reset the system and it started working again but only for a month they also told me they constantly monitor the system and if there are any issues they would be on top of it to make sure the system was working properly at all times. Now Im having the same issues and have found out they sold the company and now when I call I get the run around. When I purchased the system they said it had a 25 year warranty now they are saying I have to pay an outrageous service fee for them to come out and diagnose the system. I cant get a straight answer or any one to service my system. $50k wasted DONT FALL FOR THE FANCY SONG AND DANCE LIKE I DID

          • Initial Complaint

            05/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We had 29 solar panels installed through Unlimited Solar, which is now USNOA, on 1/19/21. During the first 12 months, the panels covered the cost of our electric consumption completely. Starting in January, 2022, we received monthly electric bills in excess of $200 and $300. We contacted LCEC which sent our electricians who verified that the electric meter was working properly and suggested the solar side had a problem. Starting on 3/4/22 we contacted USNOA through their service help desk. After several phone calls, we got no response as to why our bills were higher but Giancarlo set an appointment for mid-March for technicians to inspect our system.. We paid $175 via master card for the service call on 3/16/22, clearing on 3/27. After the technicians did not show up, we contacted USNOA, talking with ******. He told us that his supervisor, ***********************, would phone us and set an appointment for a service call for 3/29/22. The technicians worked all day, saying the system was fixed, without saying what had been wrong. **************** told us that the readings showed that the solar was working but that it would take a day for the Enphase system to fully report new data. We sent her our electric bills for December-March and she said she'd try to figure out what was wrong because we were making "twice as much solar power as we were consuming." The day after the technicians left, 20 our of 29 solar panels stopped reporting data. We texted, phoned, and left voice messages throughout the next week. **************** eventually told us the next appointment would be 4/29/22, a month away. She said USNOA was having staffing issues and she was very busy and hadn't made any progress at looking at our bills. The technicians never showed. Our son in law noticed two switchers were left in the off position. He turned them on and our 20 solar panels returned on line after 30 days of not collecting solar power. Over the last 9 weeks, USNOA has been largely unresponsive.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2411 Hollywood Blvd

          Hollywood, FL 33020-6605

          Visit Website
          (954) 794-7450

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.