We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Insurance Services Office

          Heritage Insurance, Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Insurance Services Office.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/06/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Heritage Insurance *** is my homeowners policy provider. I have rain damage to my home and the adjuster took 10 minutes to decide they will not pay my claim. I ask him to return when I was present to shout the interior damage to my bathroom but he refused. Spoke to him and he said " if you want to get paid then sue the company". I have been paying for my homeowners insurance for over 40 years in ******* and only had ONE claim.

            Business response

            12/06/2024

            Good afternoon, 

            My name is ****** ******** and I am an insurance agent in *************. Heritage Insurance, Inc. was a small independent insurance agency in ******, ******* which has since been sold and is how operating as Levy-Heritage Insurance, LLC. It seems that your complaint should be directed to Heritage Property & ****************, which is a homeowners insurance carrier in *******. Our two organizations are not affiliated and this mix-up happens all the time. I hope your issue is resolved soon! Thanks. 

          • Initial Complaint

            01/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I opened a Roof Claim with Heritage Insurance after having a roof inspection in March 2022. A claim was opened. We had our roof inspected by 2 independent inspectors and the insurance inspector. In April/May 2022. Since May, Heritage Insurance has been impossible to reach. When calling, a 3rd party call center answers. They will take notes, ask for your contact info. There is zero way for the call center to transfer calls to the actual insurance company. They do not have phone numbers or extensions to the direct company, as told by the call center rep. They are only able to email requests for call backs. October 7, 2022 I hired an Adjuster. The adjuster as well had issues making contact and had to use legal counsel to get a response. It is now January 2023 and I am still awaiting resolution. However, it gets better, My policy renewed October 2022 and they sky rocketed my premium from $3,700 to $7,700! I am in an FHA loan with an escrow. This rise is causing my mortgage with a principal payment of $986 to over $2300 monthly mortgage payment. I believe this company is doing ill-will harm to its customers.

          • Initial Complaint

            10/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            - I have insurance for my home through Heritage Insurance. Current policy covers the period from 11/01/2021-11/01/2022. The policy is paid through an escrow account managed by my mortgage company. I have ZERO claims since I bought my house in 2009. - Heritage Insurance sent me a notice of cancelation to cancel my policy by September 20 for $104.48 policy balance. The cancelation notice did not mention a reason for the due balance. - I had a three-way phone conversation on September 16 that involved my mortgage company and Heritage Insurance to explain the reason for the notice and how we can avoid the cancellation given that I pay my insurance through an escrow account. - In the September 16 phone conversation, Heritage agent have not mentioned or explained the cancelation notice, even after I specifically asked about the cancelation notice sent to me. She only asked for information about my mortgage company, which was provided. I closed the phone conversation fully assured that there is no risk for losing my insurance. I believe there is a clear intention to hide the charge until the cancelation is effective. - On September 25, I found a cancelation letter effective September 20 for my current insurance and for next year's renewal. - On September 25 around 9a, I called Heritage insurance who insisted that the cancelation is final. Heritage insurance denied they have a record of my September 16 phone conversation - On September 25, around 9:30a, I called my mortgage company and had another three-way phone conversation with the insurance company. My mortgage company indicated that they have a record of the September 16 phone conversation. My mortgage company offered to pay any remaining balance and requested to re-instate the insurance. The insurance company refused to re-instate the insurance. Heritage insurance clearly mentioned that they DO NOT provide insurance to residents in the southeast states, which indicates a clear intention to drop my coverage.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 35

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          388 Highway 40 W

          Inglis, FL 34449-9304

          Get Directions
          (352) 447-2276

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.