Insurance Companies
Blue Cross And Blue Shield Of FloridaHeadquarters
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Reviews
66 Customer Reviews
Review from LT M
1 star01/31/2025
So there are credits you can earn. A credit was accidentally applied to my bill and then removed. This was by their own admission. After that slip, even higher *** got their story straight to try and confuse and distort the issue instead of holding themselves accountable for their error.Fins someone else.Review from Alex H
1 star01/22/2025
Really bad customer service and very bad provider Stay away Get another insuranceReview from Misty H
1 star01/14/2025
I have a heart condition that requires surgery. Blur Cross denied it the day of my surgery. It has been over a month and the insurance company keeps jerking the doctor's office and myself around. They were to do a peer to peer review and the insurance company has not called the doctor's office like they were scheduled to do.Review from Melissa L
1 star11/15/2024
BCBS Federal employee program has been TERRIBLE about a prior authorization claim that I have. No consumer can talk to anyone at BCBS about Prior Authorizations, only Caremark. And Caremark cannot talk to BCBS about them. I have been in a terrible loop for 5 months. Literally nobody can help me.Review from Frank A
1 star09/12/2024
Ive had Florida blue for almost a year now. Ive been to five pharmacies, three doctors and one hospital and none of them excepted the card or gave me any kind of a discount whatsoever. The government paid $9000 for my coverage for one year and gave me nothing in return. Florida blue owes the taxpayer $9000 effective immediately. I think the company that connected me with Florida blue is also liable for the debt. What a waste of taxpayer dollars. These people should be ashamed of themselves.Review from Jessica R
1 star09/06/2024
Wish I could give no stars worst company ever spoke to 4 reps all different story's paid 248 the end off August only to find out apparently I haven't been insured since the end of June can't get a problem resolved when everyone who works for them is on a different page so now I'm just screwed looking into lawyers mondayReview from Brad M
1 star08/01/2024
You will have an easier time fighting whatever ailment you may have than dealing with this company. For myself, the cancer was easier than trying to schedule the many tests and appointments I needed. Many were blocked by them until going through their customer service. Their customer service agents cannot understand English and you cannot understand their "English". Even for an easy call, it will take at least 30 minutes of your life away overcoming the language barrier. They are an absolute nightmare of a company to be insured by. 0/5 stars.Review from JEFFREY J
1 star07/03/2024
It's absolutely uncanny that these guys continue to provide such poor products and services. When does a CEO look at an average rating of one star and decides to clean house? Everything from the accuracy of provider names, locations and costs, to the many broken links on their website/app screams "clown show".Review from Ericka S
1 star06/23/2024
I just found out I have a heart disease, and I had Florida Blue. Well they were horrible. I spoke to over 20 associates. Half of them can barely speak English, one of them scammed me. Where they cancelled my insurance, and I couldn't get my oxygen or go to my doctors appointment or pay $156.00. Th the communication from Florida Blue and Healthcaregov is terrible. They dont even communicate with the other group when they cancelled my insurance. I depended on them and they totally let me down. I almost had to go back to the hospital because of the stress and aggravation. They need to get strong security, so hackers cant get your info and cancell out your policies. People like me who has chronic heart disease dont need to go through this. We depend on them. Please get better because people can not go without insurance and especially in my condition when we cant afford great insurance or not working.Review from Cristina L
1 star06/07/2024
This insurance provider continues to flag our account unjustly. It started last month when our Better You Rewards were applied to our May bill which reduced it. My FL Blue grants its members a 90-day grace period to pay their monthly premiums. If they do not pay their outstanding bill within 30 days, their system flags the account which restricts their benefits. The problem is My FL Blue is not waiting 30 days. They are restricting our account 5-7 days after the due date. I have reported them to CMS and FL Department of Financial Services. Their customer service team is horrible and incompetent. Most issues have to be escalated just to be resolved.
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