Complaints

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  AFAB Solutions LLC **** ******** ****., Jacksonville, FL ***** Dear Mr. ****, I contacted your offices back on 08/29/22. Asked about replacing my vinyl with stucco, & have it painted. This included my Florida room (back porch). You responded back to me on 08/31/22 stating this is something that can be done, & in a timely manner. From 08/31/22 - 11/22/22, multiple emails were exchanged, & a draw schedule was created along with the 1st deposit of $12,350. The deposit was delivered in person to your office. During those months we experienced multiple delays in responses. We also experienced a delay in materials. The project started between 01/11/23 – 01/19/23. During that time the project price was raised due to wood issue. From 01/19/23 to present day, the project is not 100% completed with many quality assurance issues & damages done to the gutter drainage system downspouts. I will attach photos. The gutter system was newly installed in July 2022. TOTAL COST OF PROJECT $26,011.68 (Gutters $889.70). I have attached documents. I have another company that I hired on 02/21/23 (**** ******** ******** **** ********** ***) still waiting for your team to finish so they can install the new screen door & screen mesh around the window openings in the Florida room. That you took down & could not reinstall due to lack of experience. I understand we had issues and delays because of the county. On 03/23 you sent a voice mail from ******* *******, City of Palm Coast Building Department. Where he stated that your company was able to proceed with my project. During this entire time going back past February 12, my home was left in shambles for months. It was finally cleaned up a little after multiple text messages & phone calls to have your team come back to clean. All I want is for my home to be completed, for all my issues to be addressed 1st and foremost. Also either a discounted price or repayment of the damaged gutter system. I have provided pictures. ****** *****

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AFAB Solutions - **** ******* Jacksonville Fl Licsense # ********** - says they can not supply me with a copy of our signed contract or warranty. I live in a 4 unit condo and AFAB did stucco repair and painted our building for 33K completion 03/2022 - at that time our Board ********* ****** ******* never supplied the information to the board and is no longer an owner - I contacted AFAB 12/14/2019 was told he was going on vacation till Jan 23 - re contacted 01/06/2023 and finally hear back today that they can not find the information - I asked how can that be when there is a warranty involved - I am asking for a copy of the signed contract and the warranty information which was extended as his sub contractors that were placed on property (unknowingly to unit owners) did not pressure wash half the building prior to painting - they did stucco repair prior and dust was everywhere. Bottom line our condo needs the signed contract and warranty information for our records

  Business response

  02/03/2023

  *** ******** ***** consists of four apartments where every owner holds some type of position to operate their HOA. At time of services, *** ******* was never our Point of Contact (POC) and all dealings where through their past *********, ****** ******* We did take long to reply to *** ******* since, due to slow business, we close for one month every year during the holidays to minimize operating expenses. Although I understand they recently changed management, I believe they should hold themselves to the same standards they are holding us to. But due to personal differences between the b**** members and their own lack of communication between the members, we received the short end of the stick.

  During the past year, we had a flood in our offices due to poorly maintained water lines on the offices we leased that forced us to move to a different office and buy new equipment. We lost plenty of documentation, computer equipment, tools, materials, among many other valuable belongings to our company. I did not explain this to *** *******, but since he filed this complaint, I believe I need to explain our side of the story. Regardless, everything that was saved, at the end of year, we send it to be stored for five years. Unfortunately, after digging through what we have left from last year, we were not able to find the contract for the Whistler Condominums. Although, as you can read on that message, I never denied them of any warranties. We are a small family operated company and we will always honor our word; this is because our word is our reputation. We did have a problem while painting where a team member did not pressure wash the rear elevation (from a bump-out wall on right rear elevation to the back of the building. We took measurements to make this right for them and also added a three-year warranty on the aforementioned section (Paint Only) to offer the Building Association a piece of mind. We take our job seriously and gave this in writing to the **** ****** ******* along with receipts for payment and the original copy of the contract they are requesting. We do not offer warranty certificates; we never have since we are a small company. All our invoices state all work is guaranteed. However, we are aware of the Whistler Condo's specific situation and if something was to occur, we will gladly come out and honor our commitment to them. 

  We kindly offer *** ******* a copy of their paid invoice from last year; but that is the only thing we can provide that survived the incident since it was saved on our cloud based operating software and commit ourselves to honor the guarantee we promised them as a company, should there be any problems in the future.

  Business response

  03/01/2023

  If you read my previous responses for *** *******, I have acknowledged and specified details about the warranty. We had accidental damage last year that prevent me from providing this to *** ******* due to extensive damage created by water. Through the remediation company, we lost many documents, and our computers were fried. We had to move locations to recover from all this at the expense of our previous landlord. With this said, there’s nothing I can do. I provided them originally with everything and because of the bad relationship he has with the previous HOA ********* (my client), he decided to put it on me. Truth is he will be declining my comments until he gets what he wants and unfortunately, I cannot produce it. On top of that, even though the work done was for the ******** ********, the profile was done under my client’s name and there is private information I cannot disclose for privacy reasons. This would be unethical on our part. I do have the payment receipt that I already offered, and he denied it as a resolution; with that. This is the last time I address this situation, doing this again, will be redundant on our part; however, I’m willing to work personally with you if we can find a way to remediate this, but *** ******* will never be happy, no matter what; this was always the situation since they one working on that project. Always against what the rest of the owners wanted, wanting to get his way, and constantly interrupting, disturbing, and complaining about everything and everyone (other owners or my employees). I will not submit myself to this again. It is my opinion he should hold his b**** to the level of accountability he’s holding us. If this would have been the case, we wouldn’t be having this conversation. Even if I could produce the original paperwork, I will not violate my customer’s privacy to satisfy his want. If there’s a problem with our work, we will happily honor our part.

   

   

  Respectfully,

   

  **** ******

  Customer response

  03/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Your Client was unlawful in doing this contract under his name - *** ******** ***** is a business and you were paid by *** ******** ***** - not your Client ****** *******. The work was done at the condo and you as a business owner should have written it up appropriately. AS you knew this was b**** approved and meet with the owners of the building on several occasions.  For the first 6-8 weeks of me asking for the information you never mentioned water damage - I do not know about any bad relationship with HOA as I was not a b**** member during the time of your work done at the condo - It should not be hard for you to supply in writing the warranty and the contract - It was not until this was reported to the BBB that you said you had water damage. I am certain that electronic records can be retrieved - Please refer to the initial email communication where you were saying you could not find it and had to look for it - 

  Regards,

  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩