Complaints

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ***** has been providing termite control on my townhouse since it was built in 2006. They say that hey inspect the properties periodically to point out problems that *** cause termite infestation. They have never notified me of any problem. I recently found termite damage in an exterior door frame. I found LIVE termites. B7 B says that there was exterior water leakage that caused wood rot which attracts termites and therefore voids their termite repair warranty. However, they never pointed out this leak before i called them about the damage. Had they notified me about the leakage (which they were able to easily see but which I would never have found on my own), I would have had it repair immediately.They are refusing to honor their termite warranty. I believe this is dishonest business practice.Please help me resolve this issue.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 3/26/2024, a man named ***** *****, who identified himself as the B & B area manager, came to my home and asked if I would like my annual termite treatment. I told him that I would need to discuss it with my wife first and I wasn't sure if we would complete the treatment at this time. My wife and I had discussed it previously and we were thinking about going with a different company. So, I told him to leave his card and we would get back to him later. He told me that he would walk around the house and take photos just in case we decided to get the treatment, which would save him time if we decided to proceed with the treatment in the future. The next day, I received a bill for $253 for a "termite inspection and treatment." I proceeded to call the B & B office to ask why I had received a bill and to explain that I did not authorize the termite treatment. I was transferred to a supposed manager, *** ****** I believe, who was extremely rude and proceeded to tell me that I did not need to pay the bill. Just to be safe, I asked her for an invoice that showed no payment was due, which they did not send me. Basically, it seems to be a scam that works like this: You tell them that you're not interested at this time, but they do the work anyway and then send you a bill that you supposedly only have to pay if you fall for the scam. I would like an invoice from this company stating that no payment is due ($0.00 balance) so that they can't come back later and say that I owe them money. I would also like a written apology from the business owner as further proof that I do not owe them money like it states on the bill that I received.

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