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          Business Profile

          Safety Clothing

          Full Source

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Safety Clothing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/27/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered shirts that did not fit. They charged me over $20 in shipping fees. They charged me to ship it, and to return it. My refund was only $49.63, and I paid $73.07. I would like to have paid for one time shipping.

            Business response

            03/27/2024

            Shipping is a service provided and paid to the respective transportation company. This is a sunk cost and something we are transparent about during checkout and while setting up a return. We have issued a goodwill one-time refund of the return shipping fees in this instance. Thank you!

          • Initial Complaint

            05/22/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            We purchased 4 pairs of elastic insert work pants from Full Source on 4/28/23. Receipt is enclosed. This is the size and type pants we have always purchased. When they arrived they were not the correct size. I emailed the company. They asked for pictures. I sent them all they required. They wrote back saying there was a disclaimer stating the pants are one size when not worn and another size when worn. They said they would not exchange them for the correct size. Enclosed are the emails and a picture showing the pant size. All we want is to exchange them for the correct size.

            Customer response

            05/22/2023

            The original receipt.

            Business response

            06/02/2023

            Items labeled in a tricky way from the manufacturer. Working on exchange with customer for the next size up.

          • Initial Complaint

            03/15/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order online for 3 large uniform tops. When my package arrived, I had 2 Large and 1 Medium. I contacted them and they asked me to submit a photo of the Medium shirt. I did that and waited for my new one to come. It never did and I can only use 2 of the 3 shirts I purchased.

            Business response

            03/21/2023

            Item was reshipped and has been delivered.

          • Initial Complaint

            01/31/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            We ordered 6 shirts from this company on January 2nd totalling $118. The company only shipped 1 shirt which was delivered on January 27th and will not ship the remaining 5 shirts to us. When we try to reach out to them they state that they have already shipped them. The tracking for the remaining shirts shows that a label was created on January 10th but was never shipped. The company is of no help in trying to resolve this issue or to refund our money for the shirts that we never received.

            Business response

            02/06/2023

            A claim was processed for the lost package with shipping carrier. A refund was processed to the original payment method for the 5 shirts.

          • Initial Complaint

            05/16/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased an order of shirts from this company and requested an RMA to send them back and get the right color. I received *** * ********* and shipped them all back to the address provided with the RMA on the box and a print out inside the box. Shipped back to address: **** ********* ****** ******* ** *****. This was shipped back and delivered on 4/7/22 via UPS ******************. I cannot get either the refund which is owed of $293.70. I keep getting told they are behind 2 weeks, then 3 weeks, then 4 weeks, etc. Twice when I have requested a follow up I was told they never received my RMA and then they say "Oh, we are just behind". This is nearly $300 and I would help resolving this issue since I keep getting the run around.

            Business response

            05/20/2022

            Thank you for providing these details. We've reviewed your order and our returns process to ensure that refunds are processed within 1-2 business days of receiving the merchandise. Your refund has already been processed in full as well. Thanks again for your feedback.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          10302 Deerwood Park Blvd Ste 200

          Jacksonville, FL 32256-4121

          Visit Website
          (904) 296-2240

          Business hours

          8:00 AM - 8:00 PM
          Business Hours
          8:00 AM - 8:00 PM
          8:00 AM - 8:00 PM
          8:00 AM - 8:00 PM
          8:00 AM - 8:00 PM
          8:00 AM - 6:00 PM
          Closed
          Closed

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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