Complaints

• Initial Complaint

  10/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We paid W Graphics $960 on March ******* to finalize and digitize 6 Logos. They were going to provide the final products in black, white and grey so that they could be uploaded to Printful for our online apparel company. The process started off great and they were working with us to refine the Logos. But then in June 2024 Winnae cut off all communications with us. We have tried to get an update many times by email, text, telephone and mail with no response. To date we have not received a single logo in final form. All of the drafts have the word sample across them. We are asking for the logos to be finalized and delivered to us in final form as promised.Thank you for any assistance you can provide.

  Business response

  11/04/2024

  Dear Better Business Bureau,

  Thank you for reaching out to inform me of this concern. I want to begin by offering my sincere apology to **** and ****** ******, as well as the Better Business Bureau. I am truly sorry for the delays and any frustration this situation has caused. I recognize that this experience does not reflect the level of professionalism or care I strive to provide, and I understand how disappointing this must be from the clients perspective.

  To give some context, I encountered unexpected health challenges shortly after this project began. These challenges have taken a serious toll in every capacity and have required significant treatment, unfortunately leaving me with limited capacity to manage all my ongoing projects. While I am not in a position to share personal health records, I hope that my prior communication with the clients at the outset of this project indicates that these delays were genuinely beyond my control.

  Since returning to work, I have prioritized this project and am fully committed to delivering all pending items. I will reach out directly to **** and ****** after responding to the BBB, providing a concrete timeline for final completion. My goal is to close out this project between Nov. 4 and Nov. 8, 2024.

  I want to be clearI am not avoiding responsibility, nor would I ever attempt to defraud anyone. In fact, **** and ******** project is one I hold dear, and I highly respect and admire what they are doing for their son, ****. My sole intention is to fulfill all obligations, complete this project, and make things right.

  Over the past four years, my team and I have worked tirelessly to build this business, putting client satisfaction and integrity at the forefront of everything we do. This is the first time weve encountered a situation like this, and I am genuinely distressed by the impact it has had on our relationship with the client. I hope that, despite this isolated setback, we can still preserve the trust and dedication we have put into our work over the years.

  Again, I deeply regret the distress this has caused, and I ask for the clients understanding and patience just a little longer as I work to bring this project to completion. Thank you for your understanding, and please dont hesitate to reach out if there is any additional information I can provide.

  Sincerely,
  Winnae Bean

  Business response

  11/04/2024

  Additional Plea Regarding Complaint (Case ID: *********
  

  Dear BBB Team,
  

  I want to sincerely thank you for providing a platform that encourages resolution and understanding between businesses and their clients. I am writing to make an ******* plea to please consider the potential impact on my business rating if this isolated incident were to affect it negatively. I recognize the gravity of this complaint, and I am doing everything in my power to address the clients concerns and rectify the situation promptly.

  My team and I have invested years of hard work, sacrifice, and commitment into building this company. As a small, black-owned business, we've faced unique challenges and limitations, but we have persevered with resilience, sometimes feeling like weve had to work twice as hard to gain and retain the trust of our clientele. The thought of seeing our rating drop considerably due to this one, albeit serious, incident is heartbreaking, as it would risk undoing the growth and stability weve achieved through so much effort and dedication.
  

  Please know that I am fully committed to making things right with the client, and I am hopeful that this will not be a lasting stain on our reputation. I ask for understanding and compassion as I work to resolve this matter and rebuild the clients trust. I am doing everything within my capacity to bring a fair and satisfactory conclusion to this situation.
  

  Thank you so much for considering my request, and for the invaluable support and guidance BBB provides to both businesses and consumers alike. Please allow me the opportunity to continue serving my community and clients to the best of my ability.
  

  Sincerely,
  Winnae Bean

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩