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Business Profile

Bookkeeping Services

The Revenue Place Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

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1 Customer Reviews

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  • Review from Anson A

    1 star

    07/19/2024

    It really pains me to have to write this review because I think that **** and *** are great people. However, they do not give the same attention to the little guy as they do to their bigger clients. I originally reached out to them when I purchased a new brick and mortar business. Having owned a mobile business for many years, I knew having the brick and mortar would be totally different. So I wanted to find a CPA that also acted as a business consultant. **** spent about an hour with us in our first meeting and was helpful when we had questions for the first few months. After the honeymoon period, things did not go as well. When I first reached out I had a tax return I needed done. I was told several times over the course of about 3 months that it was almost done. I kept explaining how important it was that I get it done asap because I needed it for my sons new school we were trying to get him into and the deadline was approaching quickly. Unfortunately I missed the deadline due to the slow pace of The Revenue Place. The staff member ***** they had as my contact would ignore my texts and calls. So my son did not get into the school he wanted to go to and he was devastated. I spoke with ****, he apologized for the issues and offered me a small credit. During this time of waiting for my tax return, I realized I had made a mistake with sales taxes and asked **** and ***** both about it. I was told by ***** that the problem was being worked on by ****. So I never thought about it again. Now fast forward a few months later and I get a letter telling me that I have a tax warrant out on my business for outstanding sales taxes. I send the letter to **** and he tells me that he will call his contact first thing in the morning to work it out and to call him back the next day. I have called his cell, **** cell, the office cell and texted with his office. Other than a text from the office staff telling me I would have an answer by the end of today. Still waiting.

    The Revenue Place Inc Response

    07/20/2024

    We have encountered several clients who request services but do not respond to our requests promptly. Regarding the tax warrant, it pertains to a period before we took over the account, during which we repeatedly advised the client to make the necessary payments.

    The warrant involved payroll and sales taxes, both of which are collected on behalf of others and must be remitted accordingly. Failure to pay these taxes is a serious issue as the funds are not the client's property.

    Our commitment to customer service is unwavering; we are available 24/7/365. We strive to respond to client calls immediately, typically reply to texts within an hour, and answer emails within a day. However, timely assistance relies on clients providing the necessary information and responding promptly.

    This particular client manages two demanding businesses. One involves substantial time in the swimming pool, limiting his availability for calls, and the other is a retail operation requiring his constant attention.

    We remain dedicated to assisting our clients and will reach out again to offer our support.

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