Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Compr One-Done el 27 de noviembre de 2024 con un pago *********************** U$ 30, el nivel de membresa de mi cuenta es Svelte Membership se ofrecia por 7 das la suscripcin gratis a otro programa que no recuerdo, despus de verlo, no me interesa por el momento, solicito a ustedes eliminar los cobros de mi cuenta bancaria.

  

  Business response

  01/08/2025

  Hi, upon checking, you only paid for $29. There were no charges made afterwards.

• Initial Complaint

  01/04/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  on Dec 25, 2024 I was charged $29 twice, reunded $29 once through my ****** account by *************************** on Jan 1, 2025 I was charged another $49 by Svelte Media. I have searched my emails and saved online receipts but find nothing except the vague ****** receipts. I do not know what the 1st or 2nd charges are for.

  

  Business response

  01/06/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded the $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer response

  01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  12/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought two products from Svelte media **** I didn't ask for a subscription, I just want the two products, but late I saw a transacction in my account for a subscription, I don't have enought money for the subscription, $49 USD is the price for one week food in my country, and they charged twice times. I want my $98 UDS.

  

  Business response

  01/06/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  

  Business response

  01/08/2025

  HI, we have cancelled your subscription and refunded 2x$49. 

  Customer response

  01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have a refund, with my money $98. 

  Thanks for your help

  Sincerely,
  
  ******** ******

• Initial Complaint

  12/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought ONLY the one time diet Meta Boost on 18th Aug 2024 for 29.00$, I did not accept any subscription or authorize any further package or amounts to be deducted of my bank account. Yet, in the same month you started to deduct monthly amounts of 49.00$ from my bank account without my authorization and without my knowledge. Exactly : 18th August 2024 29.00$, 27th August 2024 49.00$, 26th September 2024 49.00$, 26th October 2024 49.00$ and 25th November 2024 49.00$ . I need an immediate refund for the total of 196.00$ that I didn't ordered or subscribed in any way. I see SEVERAL complaints on your website with the same issue....so here for sure something doesn't work right...Only today (while checking my bank account ) noticed that You are deducting money from my credit card without my authorization. Today I also unsubscribed completely what was I must say painfull (page/system doesn't let You do easily), so to be sure (apart of asked refund) I need CLEAR ANSWER, that I'm 100% unsubscribed and that You will NEVER AGAIN take my money from my credit card. Tommorow have also in plan to visit personally my bank.I'm expecting prompt reply .*********

  Customer response

  12/25/2024

  Respectables,

  I contacted also SVELTE MEDIA *** via e-mail and they said will Accept my request about refund of 196.00$, which is amount I request. Not yet arrived funds at my bank accounts, so will keep You informed when news appear. 

   

  With Kind Regards

  **********

  

  Business response

  01/06/2025

  Hi, I will make a follow-up with them. You can also email them again.

  

  Business response

  01/06/2025

  Hi, we have cancelled your subscription and refunded 4x$49.

  

  Business response

  01/08/2025

  Hi, we have issued a refund of 4x$49.

  

  Business response

  01/08/2025

  Hi, we have cancelled your order and extended our money back guarantee from 60-day to 120- day.

  Customer response

  01/16/2025

  Respectables,

  firstly I apologize for late reply. 

  Have to inform You, that Svelte refunded me what I ask (I fell in same "trap" as many of customer, already also mentioned with compliants and claims on Your platform: the facts are simple as Svelte is offering something for free for period of 1 (one) weeks which is obviously very tempting, but is conditioned with monthly Payment after 1 weeks is elapsed = Svelte MUST this thing sort out in manner is VERY CLEAR and EVIDENT (which actually isn't, other vise complain would not be so many, right ?) 

  I can just say BIG THANK YOU to ****************** because exactly due to Your existence people are helped, even overseas (like me). ????. 

  If any other things I need to do about, just please let me know... and about my case: just make it public for help other people ??. 

   

  With Best Regards

      **********

  Customer response

  01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/23/23, I ordered a $29 diet/fitness plan from Svelte Training, which I paid for with my debit card. I did not order anything else from them. Months later, while perusing my bank statement, I noticed that Svelte had been charging my account $49 monthly, starting on 11/30/23. when I called them, they said that I had pressed the "free 7-day trial" button on a subsequent email, and since I didn't cancel within the 7 days, they started billing me from 11/30 on. I said that I didn't press that button, but they insisted that I did. They reluctantly refunded me $196, but they still owe me $343.When I told them that they never notified me in writing that they had started monthly billing, and that's why it took me so long to complain, they said that I should had checked my statement sooner. I have every single email they sent me since 11/23/23 and NOT ONCE did they ever notify me that they were charging me a monthly fee (which makes sense in a way, because I would have immediately called them and cancelled, and they wouldn't have gotten any of my money). I feel this is fraudulent, and that I should be refunded my money.

  

  Business response

  12/27/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and extended our 60-day money back guarantee to 120-day. We have refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business model is terrible! It relies on signing customers up to a recurring fee that they are not aware of. There is no notification that you are being charged a monthly fee. When you finally work out what is going on, and how much you have been charged the unsubscribe function could not be more convoluted. Unfortunately it has taken me 10 months to work this out

  

  Business response

  12/19/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled the subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Initial Complaint

  12/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This has been nothing but horrible service. Requesting a refund on 2 charges of $29 US and $49 US. Emails back and forth for days and they finally said they would assist with the refund request and since Dec 13 - they have gone silent. No response to anymore emails. I have filed 2 claims on ****** and they are showing awaiting response from Svelte also. This has been horrible customer service. I have sent at least a dozen emails. Total $78 US FUNDS

  Customer response

  12/18/2024

  The last line states a 60 day money-back guarantee off their website.

  

  Business response

  12/27/2024

  Hi, we have cancelled this program and refunded $29.

  Customer response

  12/27/2024

  Svelte didn't issue a refund.  I filed 2 complaints at *******  They did not respond to ****** so the $29US got refunded.  I am still requesting the $49 US from both Svelte and ****** and again its waiting on Svelte's response.

  In no way did Svelte issue this.  Complete lie.  I will continue to fight this until the $49 US is refunded.  All they have done is given me a complete runaround of emails stating to close the ****** cases.  How convenient for them.

   

  Crystal

  Customer response

  12/27/2024

   
  Complaint: 22693463
  
  I am rejecting this response because:

  Svelte didn't issue a refund.  I filed 2 complaints at ******.  They did not respond to ****** so the $29US got refunded.  I am still requesting the $49 US from both Svelte and ****** and again its waiting on Svelte's response.

  In no way did Svelte issue this.  Complete lie.  I will continue to fight this until the $49 US is refunded.  All they have done is given me a complete runaround of emails stating to close the ****** cases.  How convenient for them

  
  
  Sincerely,
  
  ******* ****

  

  Business response

  01/06/2025

  Hi, we have issued a $29 refund. As for the $49 you have filed a chargeback. We cannot do anything on our end if there's an opened chargeback.

  Customer response

  01/06/2025

  The $49 was actually closed.   You stopped all communication.  So I had ****** re-open it.  Again - you have given them no response.

  The only refund I have gotten is from the help of ******.  Your no question money back guarantee is a false.  Your customer service has done nothing but give a runaround.

  Your company had no interest in refunding anything. 

  Customer response

  01/06/2025

   
  Complaint: 22693463
  
  I am rejecting this response because:

  The $49 was actually closed.   You stopped all communication.  So I had ****** re-open it.  Again - you have given them no response.

  The only refund I have gotten is from the help of ******.  Your no question money back guarantee is a false.  Your customer service has done nothing but give a runaround.

  Your company had no interest in refunding anything.
  

  
  
  Sincerely,
  
  ******* ****

  

  Business response

  01/12/2025

  Hi, we have already issued a refund based on our money back guarantee policy. 

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attempted to purchase a program from this company. Twice their website said the charge was declined. However my bank account showed a pending charge. I called my bank and they told Me the charge was pending, not declined. I contacted the company and they again stated that the charge was declined and that the pending charge should fall off in a couple of days. Today I checked and one of the charges did in fact go through. I again contacted the company, asking if this was how the charge would appear. I also sent them a screenshot of the charge. They continued to state that the charge was declined and did not answer my question about how the charge would appear. They did this twice, and I am now contacting you. I want a refund of this $29.

  

  Business response

  01/06/2025

  Hi, I reviewed your account and there was no successful purchased made. We never charge you. 

• Initial Complaint

  12/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 3, 2024, I signed up for a $29 one time program with Svelte Training. My ****** account was charged $29 for the program. Within minutes, it was charged $29 a second time but then within minutes, my account was credited. A week later, I find theyve charged my account $49. without my permission. I did not order nor sign up for any additional products however, it appears they placed a reoccurring charge on my ****** account. The video leads you to believe you are purchasing a product and once placed in your basket, multiple confusing videos pop up. My request is to cancel all transactions, refunding the $78 and ensure that I am not enrolled in any reoccurring charges.

  

  Business response

  12/13/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer response

  01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Collinsbrown

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a one time purchase of mega greens and the very next month they took out money from my account through ******. The **** said it was for another mega greens. I canceled because I didnt sign up for a subscription. They never refunded or reversed the charges. On top of that, they didnt send any product. I sent the email on October 17, 2024. Then just yesterday, I received another ****** purchase from sveltemedia stating another megagreens purchase. I tried calling them from a number I found online that says you have to call to cancel. I left a message (actually 2 because the time ran out when I was trying to get the order#). I received a text message back saying that they were a gym. They have not cancelled anything and they continue to charge my ****** and I get hit with the $49 price of the megagreens plus fees and taxes that amount to ***** now times 2. I want it refunded fully and this is my last recourse until I have to file with the courts which is a hassle.

  

  Business response

  12/13/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120 day so I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩