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          Business Profile

          Estate Appraisal

          Sue70

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Estate Appraisal.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased two console tables on **** from *** *** 7 months ago. It was agreed that I would be making a late pick up. Two weeks ago she requested immediate pick up or she would charge a $100 a month storage fee. Within the week we sent a freight shipper at an excessively high price, she refused to give us the address of where the items were located, she would not respond to text or email, she would not respond to shipper, she attempted to remove purchases listed in ****. We did internet search to find the location of the merchandise. She will not respond to text, email, or phone calls. Her **** ID is **********************. She has been a high end antique dealer on **** since 1999 under the name Sue70 with a 99% positive rating with hundreds for sale right now. I am not seeking a refund. I am seeking to pick up the tables I own.

            Business response

            10/23/2024

            When he bought the items, he asked if he could be somewhat late in picking up the items as he was trying to find a shipping company to pick up the items.  I said that would be fine.   I gave him 3 months to pick up the items not 7 months.  It costs me money to keep the items in storage and I can't keep paying for storage on the 2 items that he had 3 months to pick up.  

            I think it was 6 months when he finally said he had someone but then he didn't and I said it would be $100.00 a month storage until he picked the items up.   He never responded about paying for storage until quite awhile later.

            I have all the correspondence between us, and if you need it, please let me know as I have to contact **** to go back 7 months to pull up the files.  

            Ebay said that a person has 30 days to pick up a item and after that they or the seller is not responsible.  Out of courtesy I gave him 2 extra months.

            I have a immaculate record and have never had a complaint filed with the BBB.  This is a frivolous complaint and should be dropped.

            He went through different measures to find my land line, address, etc.   On **** my phone number is available but the customer has to request it.

            Please resolve this accordingly and **** has been contacted to keep him from going on my site.  

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          424 Summerland Road

          Key Largo, FL 33037

          (305) 453-0954

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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