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          Business Profile

          Sightseeing Tours

          Yankee Freedom III, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sightseeing Tours.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Booked a day trip for 2. The morning of the trip I developed multiple blisters to my foot , which unabled me to walk the 8 hrs on this excursion. Called at 5 am to report this. Women was rude and told me I need a ** excuse! It was 5 am. She offered at that time to reschedule but when I called back with a date later, she stated no I missed my boat and non ** excuse . This is terrible. Who goes to a ** or finds one at 5 am ?

            Business response

            01/07/2025

            the customer was very difficult to reach and did not return messages. When we finally connect, the consumer was provided with a full reimbursement and apologies for poor communications on behave of the Yankee Freedom 3.

            Customer response

            01/22/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ******* ********

          • Initial Complaint

            01/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On March 30, 2021 I made a reservation with Yankee Freedom to go to **************************. The reservation was for a day trip on July 30, 2021 for a ferry ride for 2 adults and 1 child, in the amount of $515. On July 12, 2021 I called to cancel/reschedule our trip. I called the company per their policy and was placed on a hold date, with the intent to call and reschedule when we could take the trip. The company policy states in the confirmation email that you must call by 6:00 PM Eastern time one week prior to scheduled departure to reschedule. I called 17 days prior. In addition, their policy states that you will have a 3 years period to use the funds. Per this policy I have until July 2023 to use my trip funds. When I called on January 11 at 12:10 AM, I was told that they have switched to a new reservation system, and are not honoring anything from the old system. I stated the policy to the reservation agent and was told no that they would not be honoring the funds and would not refund me. I have my original confirmation email from March 30, 2021 with the trip details and the ************************** policies. In addition, I have an email from July 12, 2021 with the hold date and statement that I will call when able to travel again. This second email also includes their ************************** policies.I have reached out to my bank in an attempt to dispute the charges, but was told that it is to old/long ago to dispute.

            Business response

            01/29/2024

            On January 29 I called the ******** to correct any misunderstanding with them. 

            we are awaiting a reply call. 

            Business response

            01/29/2024

            Speaking with ***************** the morning of 1-29-24, we apologized for the unpleasant interaction she had with our sales clerk and offered to honor her ticket from 2021 and reschedule her trip. However, ***************** preferred a refund. Yankee Freedom has requested a check from our finance department for the total amount of her purchase from 2021.    We informed her that the check should reach her by US mail within the week. 

            Customer response

            01/29/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***************************

          • Initial Complaint

            07/11/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I've been trying to reschedule or cancel my trip due to a medical emergency. Both phone numbers for the company, ************ and ************ are recorded messages only. I have called both number at least 20 times trying to get a hold of someone in reservations. I tried sending 3 contact forms via their website, no response. It's now 3 days before the scheduled trip (scheduled for 7/14), I have been unable to get a hold of anyone. This is one of the worst instances of customer service or there lack of that I have experienced. I spent over $600 of 3 tickets and now what? It's just gone because they ignore their patrons? Additionally, when I booked the trip, I never received a confirmation email. Checked junk mail not there. The one time I was able to get a hold of someone they said the reservation was scheduled. Still waiting for a confirmation. Messy!!!!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          201 Front St STE 224

          Key West, FL 33040-8348

          Visit Website
          (800) 634-0939

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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