Reviews
3 Customer Reviews
Review from Mark R
1 star02/06/2025
************* is horrible. We stayed at the resort for 4 nights with our daughters for their birthday, when i made the reservation, the *** mentioned that they would have something special for my daughter's birthday even though we weren't expecting anything but now we were. Needless to say, they looked at us like we were idiots for asking what was planned when we got there. The WORST thing was that when we checked in the attendant stated that we had enough points for a free night and that it would be applied with no problem...needless to say when we checked out they were very rude and charged us for every night saying that the attendant was wrong and that it had to be done "online" and they blew us off very rudely. We will no longer stay at any Marriot anywhere.
Gaylord Palms Resort Response
02/09/2025
Good afternoon Mr. **** we appreciate you sharing these concerns with us and are disappointed to learn about your experience. A member of our ************* team will be reaching out to you directly as we do want to make this right for you. The ************* Representative will be contacting you via email and please note that your concerns will be shared with leadership.Review from Brian C
1 star11/26/2024
ICE parking is $40with fees and is excessive for 30+ minutes. When parking is this much and not based on an hourly rate, it becomes scam like, especially since it is more than a single ticket to the event. Prices may be posted, but are not easily visible.Gaylord Palms Resort Response
11/27/2024
Thank you for taking the time to provide feedback on your recent visit. We take great pride in ensuring our guests satisfaction and appreciate you sharing your concerns about our parking fees, which will be shared with hotel leadership. We hope to have an opportunity to welcome you back in the near future and thank you again for the review.Review from Ivy M
2 stars12/05/2023
I was against going to ICE this year because I refuse to have to pay more for parking than the entrance to the show. A friend of mine found the tickets to the ICE show for a good deal and asked me to go and split the cost of the parking which online the Marriott website said parking was $28. The show itself was beautiful as usual. The walk through takes about 30 minutes, I found this exhibit shorter than previous ones. When we went to pay for parking the actual charge was $38 and change. I brought up the fact that online it says $28. The parking employee replied we are aware of it , other customers brought it up and we told management but they haven't updated the price online. I mentioned the customer is right, people make plans based on what's on your link. I asked for a manager and all he could say is the new price is $38... The parking employee said the hotel is owned by Marriott and they make the changes and Gaylord is a 3rd party and they cant change the prices. I mentioned to him its Marriott's website that has the parking for $28 and you guys are saying $38. anyways I still had to pay the $38. This was uncalled for and they need to get their crap together and be honest. They charge more than Disney for parking. At least Disney is all day parking, with ICE I wasn't even there 2 hours.Gaylord Palms Resort Response
12/06/2023
We reached out directly to the customer to resolve their opportunities and understand more of their experience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.