Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Check in oct 5th. On the 6th asked about early checkout because of hurricane ******. Was told no problems and refund would be via *******. Asked again and to checkout eve of 7th to checkout early on the 8th. Again assured we could do this and get refund for unused days but to checkout when we left. Checkout 5am on the 8th, asked for checkout papers and told they dont do that. Asked for some proof of checkout and they refused. Get home and as ******* who said they had to call resort. Resort said we used all days no refund! I called asked for manager said they were not available. Every call after would only ring until disconnect. Called from a different number and they answered! Manager unavailable and every call after Rang until disconnect. Called from blocked number answered! Got manager voicemail this time never got a call back. Tried to call back..rang until disconnect. I want a full refund for entire stay, an apology and some Accountability from the resort

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I just lost my mother in a tragic accident and had to go to ********* to make arrangements, I booked for one night at the Flamingo Waterpart Resort, which came out to $97, I wasnt even there for 10 hours, they charged me $100 deposit that they said would be returned, 5 days later that charge posted to my bank, when I came the hotel they said I was charged for smoking in the room and for having a dog, there was absolutely no smoking in the room what so ever, this place is a scam and the woman I spoke to on the phone to ask why they didnt give me back my deposit hung up on me

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I called the Flamingo Waterpark resort on 6/24 directly to book a reservation and when I arrived to the hotel I was charged again for the room and when I asked about it I was informed that my information was sold to a third party and I needed to contact priceline for a refund. Now the hotel doesn't want to work w priceline to refund the money. And I never gave permission for my information to be sold.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked the hotel for 2 nights from May 14, 2022 - May 16, 2022. I was fully aware of the cancelation policy and how much I would be charged if I canceled after the deadline. I called the hotel on May 16, 2022, in the morning and spoke with the front desk. I advised that I had a family emergency and would need to cancel my reservation. I asked the representative if I would be charged the cancelation fee for canceling. She advised that I was able to cancel without being charged. I was charged on my debit card, but it would be refunded within 5-7 business days. I went back and forth between the hotel, booking.com, and******** and NOT one person was able to send me a confirmation email of the cancelation, but the hotel informed me that I was not going to be charged and if I was already charged, that I would see a refund. My confirmation no. ******************* I called******** and they had nothing in their system with my booking for the hotel. The only business that had my information was the hotel. They tried to tell me that they were not able to send me a confirmation for the refund or anything about the cancelation which seemed a bit odd. Whoever I spoke to at the front desk gave me cancelation no. ********* and told me to provide that to********. I called******** and they had no idea what that number was. This has been ongoing now for over a month and all I want is my money back. If the rep had told me that I would be charged, I would have found another solution. Please refund me the $150.56. That is all that I am asking

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩