Screen Repair
Tower Remodeling LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired *************************** to remodel two bathrooms and do flooring initially he said it would take 1 week to complete this job, ******* was paid $3k on Monday 12/11/23 he removed a bath tub and tiles from one bathroom he was there for approximately 4 hours and returned on Tuesday 12/12/23 and left my brand new bath tub outside with materials when I contacted him to advise this was not acceptable he returned to put the items inside, the bathtub has been in living since that day, he picked up tiles from HD on 12/12/23 and (2) packs of screws and since 12/12/23 he has made excuse after excuse and for not returning to continue the job or with the tiles and the screws, I have asked for a refund on 12/13, 12/14 and 12/15 multiple times and ******* does not respond nor has he returned my tiles screws or my money, I still have a bath tub sitting in my living room, this man has no conscience at all, taking peoples hard earned money for a job not done is extremely dishonest and outright disgusting and I will not be out 3k he should not be allowed to do this to people or be in business.Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I entered into an agreement with Tower Remodeling LLC/Kenneth T***** on July 20, 2023 to remodel the standing shower stall in the master’s bathroom complete with materials; and do some other minor repair work as detailed in Tower Remodeling LLC invoice no.107. Tower Remodeling LLC was scheduled to start work on my shower stall in the master’s bathroom on July 24, 2023 and finish in the next 3 days. As agreed, I paid Kenneth T***** $2,000.00 in advance. On July 24, 2023 Kenneth T***** did not show-up nor called us. My son and I called Kenneth T***** several times since July 24, 2023 to date. Kenneth T***** ignored our calls and the couple of times he answered, he promised to come and start the work on July 28, 2023 and then made another promise that he would start the work on July 31, 2023. Kenneth T***** never showed-up to start the work. After his last promise of July 31, 2023 he totally ignored all our calls and did not respond to my email. It is now August 2023 and Tower Remodeling LLC/Kenneth T***** has not done any work. I am now demanding a refund on my initial $2,000.00 payment since I have not received the services from Tower Remodeling LLC/Kenneth T*****.Customer response
08/07/2023
Thank you for the quick response. I was hoping you can help me. I am a senior citizen who is diagnosed with ovarian cancer. This company is active as per attached document. They have a bank account where Kenneth T***** deposited my check advance payment of $2,000.00. Please do not allow this guy to scam more people. Thank you for your kind attention to this complaint.
Addresses used by Kenneth O. T***** (President of Tower Remodeling LLC):
** **** ** ****** ***** * ****** ********** ** ***** ** **** ********* ****** *** ***** ** *****
** **** ******** ***** ********** ** *****
Cell# (************ * He currently uses this phone for all his dealings with customers. Since he is ignoring our calls, we had a relative called Kenneth T***** on July 31, 2023 using a different cellphone and he answered.
Home * *************
email: *************************
Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired this company and contractor about installing cabinets into my laundry room. Kenneth T***** asked that I send him 500 for the cabinets upfront then pay for the job once installed. I Sent him 500 through ***** and he has then minimized contact made excuses and has not at all come to do the job then I asked for a refund and he has been ignoring our texts and calls and I have yet to receive my refund this man has been doing this and is scamming people through this business name and should NOT be allowed to do business anymore. If he does not return my money I will take further action into Pursuing to revoke his LLC and business license in the state is FloridaInitial Complaint
12/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Tuesday, November 29th, I paid $550.00 cash to Tower Remodeling LLC. This was a deposit paid directly to the owner who had promised to return the next day to complete a screened in deck job at our residence. Every day since the owner has failed to show, made excuses and ultimately lied about his intent to complete the work as promised. As my wife and I tried many times to get him to return our money or do the work, we are disappointed to report that he has now blocked our phone calls and stopped all communication. Do not trust this business, nor it's owner.Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a quote from Tower Remodeling, LLC for gutters to be placed on my home. I sent a $700 deposit to the owner Kenneth to secure the job back on August 19th as he mentioned that it can be completed the next week. I have reached out several times to Kenneth since then and received many excuses as to why the job isn't done. I have officially requested a refund from Kenneth and he is delaying the completion of the refund and no longer responding. I will pursue additional actions if this is not resolved shortly.Business response
10/06/2022
Consumer Response /* (2000, 6, 2022/09/18) */ Mr. K****** from Tower Remodeling contacted me stating he had the materials and completed the job on September 17th. I am happy with my new gutters.Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On sept 11th, Mr T***** was contracted to complete screening at*********************. I was quoted a total of $1000 of which a deposit of $450 was promptly provided for work to be completed on Monday the 12th. As of this filing, Mr T***** has made excuse after excuse as to why he has not shown and has ceased all communication when I requested my deposit be returned.Initial Complaint
08/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 15, 2022 Kenneth T***** owner of tower remodeling was hired to install a screen on my lanai. On May 30, 2022 I sent him $500.00, he claims it was for materials. He never show up. He won't even call to to explain why did not show up or to reschedule. Approximately 2 times I took off from work, he won't even call explain what happen. I had a family gathering I had to cancel because of his negligence to completed the job. I was the one who always have to call him. Every time I call him he always had an excuse. On June 18, 2022 he informed me be mobile texting he will give me the $500.00. Until this day nothing, he don't have courtesy to call me. No professional and Business ethics.Initial Complaint
04/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 3/12 Kenneth T***** owner of tower remodeling was hired to install a screen on my lanai. He completed the project on 3/17 and I had at that time asked him if he could complete a feature wall. He said yes and he would let me know how much later that day. I sent him a photo and said it would be $900 w/material. On 3/26 he said he would need 1/2 ($450) for material. On 3/27 I sent him the money. He was to come 4/4, never showed, he called me said he would come tomororw 4/5 in the morning. I text him 4/5 in the morning. Said he w out of be here around 1pm. Again no show no call nothing. The following morning on 4/6 I told him to refund me my money and forget it because he has not shown and doesn't call. He said he would return the materials and refund me my money. I text him again on 4/9 for the money and he didn't respond. I still have not received the moneyBusiness response
05/13/2022
Consumer Response /* (2000, 8, 2022/05/05) */ *********************************** Wed, May 4, 5:12 PM (19 hours ago) to me Good evening, I would like to inform you I have heard from Kenneth T***** from Tower Remodeling. He has refunded my $450. Thank you kindly, ******** Sent from my iPhoneInitial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hired Kenneth T***** president of Tower Remodeling LLC on Feb 11th to install cabinets in the laundry room & a cabinet in our kitchen. He invoiced us the amount for materials & labor and we sent him the payment in 2 installments ($1,000 on 2/11 & $1983 on 2/14). He was scheduled to start the work on 2/16, but when he showed up he claimed that we owed him $300 more because he miscalculated and left out a cabinet. We did not agree to pay him as he did not previously notify us of this error or change in price and didn't confirm whether we could even afford to pay the difference. He just kept demanding it. He then offered to return the cabinets and refund our money at which point we agreed, but then he beat around the bush to avoid losing out. He finally agreed to take the loss and then made up an excuse that he needed to come back the following day because he needed to pick up a tool and never showed up. He left the cabinets, but did none of the work and stole our money for both materials (not all materials delivered) and labor (none was done). We have given him chances to resolve the situation, but he seems to think we are not serious about taking action. We prefer to let him handle it to avoid the police moving forward on their end and a timeline has been given for him to do as such. THis is another attempt to resolve this during this waiting period. The invoice we received is attached as proof of what we were billed and further proof of payments can also be provided as proof that full payment was made.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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