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          Health Care

          Advent Health Centra Care

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health Care.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/16/2022

            Complaint Type:
            Billing Issues
            Status:
            Unresolved
            Service was provided in Jan 2022. My son who was under age was exposed to covid and we went to have a test completed. This is the same facility that we had the same test completed in Oct 2021 as he was exposed then as well. The Dr was incompetent and keep repeating herself to my son (I.E, Do you have a fever) and after several hours of waiting for our appt to see the Dr for a simple covid test, they over-changed us. My insurance company paid the proper portion but refused to pay the additional coding they added at Advent Health. I called multiple times and explained that we did not come there with symptoms and my insurance company stated they coded the bill incorrectly. Advent health refused to correct it and now has sent mt to a collection agency. I need help in resolving this before they attempt to place this on my credit reports as it is not valid.

            Business response

            11/02/2022

            Business Response /* (1000, 10, 2022/09/15) */ Without the patient's information, Name and Date of Birth, I am unable to look up the information to verify charges. Consumer Response /* (3000, 12, 2022/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have received several calls, messages left and copies of the invoice. They have the bill under the mothers name and not the patient that they saw which was my son. I've provided the previous attachments when filing the complaint that included the account number, the name patient, address, insurance and date of birth. However, the bill/invoice list******************** whom they didn't see in 2021. They saw *************** 2021 for a rapid covid swab.

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          BBB Rating & Accreditation

          A-

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          Contact Information

          2948 W Lake Mary Blvd

          Lake Mary, FL 32746-3416

          Get Directions
          (407) 732-7478

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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