Reviews

I ordered 2 blankets from them I received the second one I ordered but never received the first one. You can't get a live person on the phone. They will send you a few emails and just stop responding. They are clearly a scam company and at this point I fault Groupon as well to endorsing them. I want my money back for this botched gift. I ordered this as a birthday gift a month and a half ago and still nothing.

Hello Bianca,

Im truly sorry to hear about your experience and completely understand how frustrating it must be to wait for a special gift, especially when it was meant for a birthday. Please know that this is not the experience we want for our customers, and we sincerely regret any inconvenience caused.

We would love the opportunity to resolve this for you as quickly as possible. Please reach out to us at ************************************ with your order details, and our team will investigate this matter right away.

Your satisfaction is very important to us, and we appreciate your patience while we work to make this right.

I ordered 2 metal prints from Printer pix on 12/8/24. Their site says guaranteed delivery before Christmas. My prints arrived on 12/28/24. The quality of the prints was horrible. I contacted customer service 3 times. After they knew I was dissatisfied, they ignored my emails. I asked for a refund or a reprint and they never got back to me. Horrible customer service, they don't stand behind their work and they false advertise " 100% Satisfaction Guarantee"

Hello ********,

Im very sorry to hear about your experience and truly regret that we did not meet your expectations. We completely understand how frustrating it must have been to receive your order later than expected, especially during the holiday season, and to be disappointed with the quality.

At Printerpix, we strive to ensure every customer is satisfied with their purchase, and Id love the opportunity to make this right for you. Please reach out to us at ************************************ with your order details, and we will be happy to assist with a resolution.

We appreciate your feedback and the chance to improve your experience. Looking forward to hearing from you soon.

Printerpix can eat printer ***. I placed a $180 order for several large prints. When they arrived, they were mangled and bent. This was not a delivery issue. The box was undamaged, they were packed this way by Printerpix.I called customer service and was told I had to send them an email *sigh*. I emailed them and someone named ***** ******* responded right away. At first he seemed helpful, apologetic, and responsive. I asked for a refund and he offered an expedited replacement of the prints, instead. I replied by stating that I don't trust their product to arrive undamaged since it couldn't be packaged properly in the first place, and I would rather just have a refund issued. That's when ***** went silent. I sent 5 emails to *****, and cc'd their general customer service inbox, asking for a response, and I heard nothing from them. Classic *****.I filed a claim with my bank to claw the money back from these grifters. My bank investigated them, and, after several weeks, and likely being notified of the bank claim, they finally emailed me to say that they had been busy and were reaching out to see if I'd like those replacement prints to be sent. Ha ha, no thanks, *****, take it out of the paycheck of the fat-thumbed goon in your packaging ************* bank closed the investigation case and issued me a full refund.I wouldn't order from Printerpix again if I had a life-threatening illness and my prescription could only be printed on the difficult-to-find 16 x 24 size that they offer.

Hello *******,

We are truly sorry to hear about your experience with us, and we completely understand your frustration. Receiving damaged prints and then facing a lack of communication is not the level of service we aim to provide, and we deeply regret that we let you down.

We sincerely appreciate you sharing your feedback, as it helps us understand where we need to improve. Please know that were addressing the packaging issues you raised and working to ensure that future orders arrive in perfect condition.

We also apologize for the lack of follow-up and communication from our customer service team. This is not acceptable, and we are working to ensure faster and more consistent responses moving forward.

While we respect your decision to resolve the matter through your bank, we would love the opportunity to make things right for you. If youd like to discuss further or if theres anything else we can do, please dont hesitate to reach out to us directly at **************************************************************.

Thank you for your time and patience, and we hope to regain your trust in the future.

******** customer service. I have contacted them so many times and they ignore me. I had a huge issue with a voucher I bought and needed assistance that I never got. I then asked for a refund and they refuse to respond.

Hello *******,

Were incredibly sorry to hear about your experience and fully understand how frustrating it must have been to not receive the assistance you needed. Its deeply concerning to hear that our customer service team ignored your multiple attempts to resolve the issue, and we truly apologize for this lack of response.

We strive to offer the best service possible, and clearly, we fell short in this case. We take your feedback seriously, and we are addressing this internally to ensure better support and communication moving forward.

If youre still looking for assistance or would like to discuss this further, please dont hesitate to reach out to us directly at ************************************* We would like the opportunity to resolve this to your satisfaction.

Thank you for sharing your experience, and we hope to earn back your trust.

Hello ******,

Were incredibly sorry to hear about your experience and fully understand how frustrating it must have been to not receive the assistance you needed. Its deeply concerning to hear that our customer service team ignored your multiple attempts to resolve the issue, and we truly apologize for this lack of response.

We strive to offer the best service possible, and clearly, we fell short in this case. We take your feedback seriously, and we are addressing this internally to ensure better support and communication moving forward.

If youre still looking for assistance or would like to discuss this further, please dont hesitate to reach out to us directly at **************************************************************. We would like the opportunity to resolve this to your satisfaction.

Thank you for sharing your experience, and we hope to earn back your trust.

We ordered a calendar from PrinterPix on Dec 16, and were given the option of receiving it in time for Christmas if we paid ~ $55 in shipping. The calendar itself cost half that, but we paid the extravagant shipping fee because the calendar would be particularly meaningful for its recipient, who was visiting us from out of town for Christmas. The calendar did not arrive by Christmas. It did not even arrive by New Year's Eve. It arrived late in the day on Jan 2, long after our guest had left. Requests to PrinterPix for a refund of the shipping charge were met with an offer of a free mug on our next order. We don't want a mug, and we won't ever be ordering from PrinterPix again.

Hello ***,

Were truly sorry to hear about your experience, and we completely understand how disappointing it must have been to not receive your calendar in time for Christmas, especially given its significance. We sincerely apologize for the delay in delivery and the frustration it caused.

We regret that our offer of a free mug didnt meet your expectations and that it didnt help resolve the situation to your satisfaction. We understand that this was about more than just the product itself, and we truly wanted to ensure that your gift arrived on time.

Please know that we take your feedback seriously and are reviewing our processes to improve shipping accuracy and delivery timelines, especially for time-sensitive orders like yours. If youd like to discuss this further, or if theres anything else we can do, please feel free to reach out to us directly at **************************************************************.

Thank you for sharing your experience, and we genuinely hope you might reconsider giving us another opportunity in the future.

Terrible customer service of almost a 2 week delay of my photo book and no updates to my online profile of a new estimated time of delivery. Though the price is good, this company is unreliable with the timeframe they say you can expect to receive your order. I do not recommend this company. Also in their website it says that ********** provides a 4.5/5 rating of their company, but ********** is showing a 3.2/5 rating. This company needs to update their website and stop deceiving prospective customers.

Hello ****,

Were truly sorry to hear about your experience and understand your frustration with the delay in receiving your photo book. We sincerely apologize for the lack of updates regarding the estimated delivery time and the inconvenience this caused.

We aim to provide timely and reliable service, but we clearly fell short in this instance, and we are committed to reviewing our processes to ensure better communication and delivery timelines in the future.

Regarding the Trustpilot rating discrepancy, we take transparency seriously, and we will look into this matter to ensure our website reflects the most accurate information. We value your feedback and will use it to make necessary improvements.

If you would like to discuss this further or if theres anything we can do to assist you, please dont hesitate to reach out to us directly at ************************************* Wed appreciate the opportunity to regain your trust.

Thank you for sharing your experience, and we hope to improve our service moving forward.

Still waiting on my order that I paid extra for so it would be guaranteed by Christmas. ******** customer service. Would have cancelled if I didn't spend two weeks designing the photo books. Will never use again. AVOID THIS COMPANY!

Hello *********,

We are so sorry to hear that your order did not arrive on time, especially after you paid extra for guaranteed delivery by Christmas. We understand how frustrating this must be, particularly after investing so much time into designing your photo book. This is certainly not the experience we want for our customers.

We sincerely apologize for the lack of communication and for not meeting the delivery expectations you rightfully had. We take your feedback seriously, and were reviewing our processes to ensure this doesnt happen again in the future.

If theres anything we can do to address the situation further or make it right, please reach out to us directly at ************************************* We value your feedback and would appreciate the opportunity to resolve this.

Thank you for sharing your experience, and we truly hope you reconsider giving us a chance in the future.