Retirement Planning Services
NewportHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I just called to pull my 401k I know longer work at the same place. They hang up on you alot. Then was told my 401k was l 18 cents. Then they hung up got someone. Then they said they sent a check out August. I said I never got it. I just want them to cancel the check that wasn't cashed re send my money. And if check wasn't cashed how is my balance at 18 cents..Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Today Dec 8th 2023 i got a second letter in the mail from these guys about my retirement fund. However everytime i call they refuse to talk to me give me details about my account or even let me speak to a supervisor without giving them my FULL social security number. They also screamed at me and hung up after i said i wont give them my ssn over the phone for my own security.This whole situation means i cannot access my money or close my account without risking my own security and they refuse to work with me on this.Initial Complaint
12/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I left TMC transportation in 2015, 2 months ago i received a letter stating that im required to withdraw the funds from that account or the funds would be lost . I then went threw all the information needed to withdraw the funds....it was supposed to be direct deposited in 3-4 installments biweekly...i received the 1st one and never got an update or response to any inquiry...as of now ive missed 2 more deposits as im currently trying to contact with no response, im trying not to pursue legal actions as i have no other choice.Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
It has been impossible to access my retirement account online for the past ten days. The company doesn't know when it will be fixed. They indicate a telephone number to call, but nobody can provide the status of the recent transactions on the account and the current value of the account. In light of the volume of complaint sabout that company, I'm very worried about my Retirement money with them.Business response
11/21/2023
Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.Customer response
11/21/2023
Complaint: ********
I am rejecting this response because:After 21 days, the site is still not working. I was contacted by email and received a phone call but the person could not provide any satisfactory answer specifically: !/ We have no idea when it will be working again and it is impossible to obtain confirmation of transactions 2/ There is no confirmation that the mandatory distributions that will take place in four weeks will happen. It is utterly unsatisfactory customer service, or the absence they're off.
Sincerely,
****** *****Initial Complaint
08/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I left ***** ******** Bank in July of 2022. Newport Group is used by ***** ******** Bank to provide 401k services. I have been trying to take the funds out of the 401k fund as I am no longer employed with ***** ******** Bank. Newport Group has been extremely unprofessional and predatory. The value of my 401k has been decreasing while they delay responding to my request. They asked me to fill out multiple forms to withdraw the funds, and I still have not heard back from them. This company is deceptive and malicious. I need my money now!Business response
08/22/2023
Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.Customer response
08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
05/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have had my 401k account with this company for many years. I was trying to check on my account this year and they say I no longer have an account with them and they refuse to help me. In affect they have LOST my account and I need help getting them to figure out what happened and to recover my account.Initial Complaint
05/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Good afternoon, I was asked to complete a form requesting my refund. I completed the form and was told that my writing was not visible. When I typed the form, I was also told that it can’t be typed. After calling back to discuss what the issue was, I was told again that there was nothing to be done except rewrite the information on the form. Sir/ma’am, it’s how I write and getting someone else to fill out this form is sort of sharing my private information. Please can you look into the process? If my hand writing is not legible, then I need another option than rewriting the document for the 3rd time only to be told that it’s still not legible. I am not trying to be difficult. There needs to be another way to verify this information than asking for the same document to be completed with the same handwriting when it still won’t be acceptedBusiness response
05/19/2023
Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Beginning April 10th, I finally had my documents to receive a hardship for a down payment on a house. I faxed over forty pages to get things started. On Tuesday the 11th, I called to make sure everything was in order to process the request for 29000.00. They said it was incomplete. So I filled out the documents and faxed them. Thursday I called and was told it was incomplete again. So faxed documents again. Friday the 25th I called and was told the w-4r was needed. So I faxed it. On Monday I called and was told it was being reviewed. Wednesday the 19th called to check on progress, I was then told they didn't have documentation for the house, which they received it on the 10th, after a moment of arguing they found it. They then proceeded to ask why I had sent duplicates over and over.. so later that day I called and asked about how long to process, . Thursday the 20th,, I had a three way call with my realtor on the line to see if we could move process quicker because closing is supposed to be on the 24th, we were now told it would take 5 to 15 days. Friday the 21st we had another three way call. This time we were told it would take 5 to 15 days from the 20, but was in process on the 18th. From there my wife contacted a lawyer, and was advised to file a complaint. Tomorrow, Monday the 24th I will call again to check on the progress. I will also be bringing tis matter to the attention of my employer. Through this whole matter, we are in jeopardy for our house. The sellers are now waiting to see if their new home is in jeopardy alsoBusiness response
05/05/2023
Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.Initial Complaint
04/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I submitted a request for a hardship withdrawal in Feb 2023 and here it is almost May 2023 and I have not been able to access the funds in my portfolio. I have been given the run around for the past 4 months and still have not gotten a check or direct deposit. I have been asked to submit several documents, which I have done only to be asked for them multiple times. There is no access to a Manager or Supervisor or the department that handles the participants withdrawals. At this point I just want to close the account and liquidate the funds ASAPBusiness response
05/05/2023
Thank you for forwarding. We have reached out directly to the complainant to resolve the matter.Initial Complaint
03/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Hello, I am a Steamfitter with ** ***** **** in New Jersey. I worked out of state for * ** * ***** ***Pittsburgh Pa. for almost 3 years. ***** *** has their Annuity account with Newport Group. I am retired so i filled out all paperwork in the correct manner, to have my Annuity money with ***** *** to my existing IRA account. Newport made the check out on 02/24/2023. My bank was waiting for the check, which never arrived. By mid March I started to get concerned. After many phone calls back and forth with ** :***** *** and my bank, the money (32,773$), has not shown up. Newport Group is insisting that the check was sent to the correct address for my bank, which there is no record of. After many phone calls I was finally able to obtain a copy of the cleared check. it has nothing more than some un-identifiable numbers on it. I have had a meeting with my own bank, and the numbers on the back of this "cleared check" do not match any banking numbers searched for by my bank, including combinations of these numbers. No Banking Institutions in the United States came at all. My banks stamp is not on the back of the check, nor any signatures. The check was sent FBO to me, and my bank was waiting to notify me as soon as they received it, which never happened. Newport Group is insisting strongly that they sent the check to the correct address and that my bank must have misplaced it. All the while, I am losing interest on my money. Please, I need help. Thank You, *******Business response
04/12/2023
Thank you for forwarding. We have reached out directly to the complainant and the matter has been resolved.Customer response
04/12/2023
Complaint: ********
I am rejecting this response because:
Newport Group has made no attempt in assisting with this major problem, other than to send paperwork and tell me I’m on my own to recover the funds which my bank nor I ever received.
Sincerely,
******* *****
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Contact Information
Customer Complaints Summary
79 total complaints in the last 3 years.
13 complaints closed in the last 12 months.
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