Reviews

I can tell you what the sales people there are not to be trusted you got a really know your stuff before you go in there because they twist and they lie and they falsify

Thank you for allowing us to make everything right for you on 02/08/2025! Please do not hesitate to reach out to us if you have any further questions. 

I received a call telling me my new tires were in. Great, went in with an appointment. A few minutes later I was told they ordered the wrong tires. OK, was told theyll call me when they come in2 months later I went back in. Spoke with the original guy who was ordering the tires..asked him what happened??? He said, we dont do that anymore! Ive gone there for at least 6 years. Slowly Ive seen this dealership go way down hill. It used to run like clockwork. Now, its a train wreck! He said unless I pay up front for the tires they wont do it. So, time to find a place who takes care of the people who care about what theyre doing! Used to go in, the same young man would come out and greet me. Knew my car better than I do.. I have the new tires. Will go to a neighborhood shop from now on..

The lies are down right ridiculous! I went into the dealership no one greeted me while they all stood around talking. I them spoke up and a gentleman from out the back then got ********* for me who then passed me to ***. Which I had no idea of that. I never got my giftcard, they are liars and very unprofessional! I'm *** going to stop until something is done! I despise liars

This dealership is full of liars! Avoid at all costs! I went in to sell my vehicle and was quoted $35,000 on May 9th, 2023. I left the location that evening to gather the rest of my pay-off amount and return Friday May 12th, 2023 to sell my vehicle. I asked before I left if the quoted amount for my car would still be honored they told me it would, I arrived Friday evening May 12th, and was told I had to fix the crack on my windshield (even though they saw it on Tuesday) or they would knock $2,000 off of my quoted car value. I said no problem and made my appointment right there in-front of the sales rep, I then again asked, if my sale value would still stay $35,000 when I returned Tuesday after getting my windshield repaired, and was told yes once again. I arrived Tuesday May 16th, with a fully clean vehicle, cash in hand. Was then told that they person had to call the "Used Car Manager" because he was already gone for the day to verify my car value. I told him it was right there on the paper, after waiting over an hour and a half, the sales rep I had came back with stating they were only going to give me $32,000 for my car. I told them, that was not the agreement I was given at first, and they said "they didn't know how much my car sold for", I told them it wasn't my fault they don't know how to do their job, and instead of drooling outside over someone else's car... that they should do their job and actually research cars before throwing numbers, even though they saw my vehicle and photos were taken of it. These people are nothing but a bunch of liars and very immature "management", I would honestly stay away from any dealership that has the name Jenkins attached to it. Nothing good will ever come out of them.

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates, but I would like to hear more about your encounter. Please contact me. 

Amanda ****

Owner Loyalty Manager

Jenkins Nissan of Leesburg

352-360-7150

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