Complaints

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in for a haircut that I’ve been upset about ever since, I got the advice of other hairstylists about the way it was done and was told it was done incorrectly. Also, I asked for a trim and ended with 3 inches being cut. I reached out to the owner with no help getting resolved, and mentioned to reach out to the hairstylist which I’ve done. My hair can the put back nor do I want to cut anymore off. This has truly upset me as I’ve very particular about my hair. The way I was made to feel was as if the owner is taking up for the hairstylist as the hairstylist dates the owners son. But I was told be several other hairstylists that it was done incorrectly.

  Business response

  07/20/2023

  ******* ****** came into Everyday People Salon on the 6th of June 2023, at approximately 1:40 pm. She received a basic trim, from Stylist *****. When the service concluded, ******* left the salon without complaint. ******* messaged me, about her dissatisfaction with the haircut on June 28 (22 days after the day of the haircut). I offered a solution to *******. That solution being, come back when another stylist is present and let them look at her hair and determine if ***** made any mistakes, and go from there with negotiating a resolution, in spite of the 22 days. She refused that, and filed this complaint. I sincerely thank ******* for trying our salon. I'm truly sorry that she wasn't happy with her hair, and wish her luck in finding someone that she likes. Unfortunately, I find waiting 22 days to make a mention of her dissatisfaction with a haircut to be unacceptable and unreasonable.

  
  

  Thank you, 

  ****** ***********

  Owner Everyday People Salon 

  Customer response

  07/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Instated to her when that was offered for an outside stylist not affiliated with her salon to make that determination, as I had already had 3 other stylists look at my hair. But I offered that to be fair, an outside stylist look at my hair and send her their input on what they seen, she denied that, she wanted someone at her salon to look at it and I felt that wouldn’t be fair as they may side with her. But she denied that. At this point she has asked me not to contact her anymore or she was calling law enforcement, so I haven’t contacted her anymore to try and two this issue and I feel my money should be refunded since she isn’t willing to do anything else. I also explained the reason between the 22 days to her.

  Regards,

  ******* ******

  Business response

  07/26/2023

  I understand that ******* does not like my response.  I am not able to offer her anything else at this time.  At this point, her original haircut is close to 2 months old.  I rest my case on the fact that she waited 22 days to express her dissatisfaction with the haircut.  I find this to be unreasonable.  I am unable to give this matter anymore of my time.  

  Thank you, 

  ****** *********** 

  Customer response

  07/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the reason it was 22 days was because I went to other stylists for their opinions and help and any info they could provide before I reached out to the owner

  Regards,

  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩