Complaints

• Initial Complaint

  11/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid them 13,000$ to paint house. Supposed to have a 30 year warranty. After only 3 years the house has faded at least 50%. When asked them to repaint, they told me their warranty doesn't cover fading. Would offer me nothing.

  Business response

  12/19/2024

  OUR SERVICE MANAGER HAS BEEN IN CONTACT WITH THE CUSTOMER AND HAS ARRANGED TO COVER THE COST OF THE PAINT AND WILL PLACE THE ORDER FOR NEW PAINT ONCE AGREED UPON BY MR. *********

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2/25/2019 had Home Makeover System install what they call Super Attic Shield and an Attic Fan. This cost me $4911.00. After the fact, I’m sure I could have gotten for less. However, not only was I told I had a Warranty, but it was a transferable warranty. I specifically asked about the warranty because my roof was old. I wanted to know if I had any panels replaced when a new roof was installed, if they would come out and replace any of the Super Attic Shield. They said Yes. Back in Feb 2022 I sent an email - I ended up having 6 panels replaced in my roof. I was told when I purchased the installation if I had a new roof replaced you guys would replace any installation that got moved or torn away because of panels being replaced. Let me know if someone can come out and replace what got removed during the replacement of my roof. I got a phone call saying because of COVID it might take a while to set up the installation. I waited a few months before I emailed again and the next phone call I got the person seemed very irritated that I even called. Said they no longer do this anymore. I was little thrown off by the response. I wasn’t clear if he meant we no longer do this, so your warranty is no longer valid. I then sent an email in June of 2022 What I need to know, is will Home Make Over Systems ever replace the installation that got removed when my roof was replaced? I don't want anyone calling me unless it's to schedule someone to come out and replace the installation. If I don't hear from you, I'll assume that I am SOL and just report it to Better Business Bureau. Please respond to the email if this will actually be looked into. NO Response from anyone with Home Makeover Systems. What I want is for my installation that got removed during the installation of the roof to be replaced. I want to know if I actually have a Warranty

  Business response

  02/01/2023

  We have contacted our partner contractor to source the materials needed for the replacement panels.  The job will be scheduled within 7-10 business days and will be completed free of charge to the customer.

  Customer response

  02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

  Someone did contact me late Wednesday. He is scheduled to come out next Tuesday at 2 PM. I'll let you know if for some reason he doesn't show. 

  Thank you for your assistance. 

   

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From: cindy ******** <********@icloud.com> Date: Wed, Mar 16, 2022 at 10:48 AM Subject: Re: Message from BBB.org To: BBB Info Home Makeover Systems, I have a 30 year warranty on Solar Paint. I have been calling them about damage areas they where to have repaired, stains and areas that need touch up. None of the phones work, they changed their company name. I need to have the warranty work done ASAP. The was a $1500. solar credit the owner said, when I asked for it it came with a letter from a attorney, so I will not sign so no $1500. They manager gave me a set of $2400. Of waterless cooking, I have a Tramatic Brain Injury and I was told I get this instead of credit. There's no way I could figure it out so I gave them away. Actually was going to throw them out and a man saw them in the garage so I gave it to him. Please I need someone to do the work properly, repair the 3 areas in front, the stains and contact of whom I call for my 30 year warranty. It was $8k and was using my home and Paul the salesman stated that any house painted in zip codes XXXXX and XXXXX. Know one told me they where permanently closing the painting division. Also they where to fill in holes and put 2 coats for bonding and paint after 24 hours, manufacturer instructions. They did the job in one day. I have been yelled at, said I was lying about Solar Credit. The owner when he came to my home stated he files all his credits in December so I would get it by end of year. The BIGGEST ISSUE IS WHO IS GOING TO COVER MY 30 year warranty!!! Thank you, it's just having trouble within the first year and the panels on the top and front of house they said they replaced, well they just used some filling as when I had a new roof the areas that was to be fixed was not. There where a few areas argreeded upon. Sent from my iPhone

  Business response

  06/06/2022

  Business Response /* (1000, 17, 2022/05/12) */ AFTER MULTIPLE ATTEMPTS TO REACH ********** RONALD ******** WENT TO KEN AND ***** *********** HOUSE ON 5/11/22 TO INSPECT THE PROPERTY IN REGARDS TO THIS COMPLAINT. THERE WAS SOME BIRD POOP ON TWO SPOTS OF THE HOUSE WHICH JUST NEEDS TO BE WASHED OFF AND ONE AREA THAT HAS SOME WOOD DAMAGE THAT WE WILL SCHEDULE AT THEIR EARLIEST CONVENIENCE TO REPAINT. IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO REACH ME AT: XXX-XXX-XXXX Consumer Response /* (3000, 19, 2022/05/24) */ From: cindy ******** <********@icloud.com> Date: Tue, May 24, 2022 at 10:01 AM Subject: Re: Case ID XXXXXXXX To: Sabrena Critton I am responding to Picture #1 poor paint and application below standard. Pict # 2 The bottom board here, and on the cable (both bottom pieces were to be replaced). Pict#3poor paint performance and application Pic #4 again poor paint performance Pic #5 replaced bottom board and did not even match the wood. I was also told it would seal and I have a lot of rust. Home Systems Makeover is lying, the called and left a message once, showed up when I got home. The entire gable should be repaired and replaced you should not be able to see groves in a paint that supposed to do a barrier. I DEMAND YOU PUT THE REPAIR AND REPAIR CONTRACT AS WELL AS THE ADVERTISING CONTRACT I SIGNED THAT I WAS A MODEL HOME AND WOULD GET REFFERELS. Please remember to put while I signed these you closed the painting division. Want replaced and you gave me $2495.00 pots, I will take that cash. If you did nothing wrong why ignore BBB for 3 times, and you called me. I want full replacement, repaint, and funds back. There is a lot more that needs to be replaced. As the weather goes on your paint is not lasting a year. It was to be a 2 day process that you rushed into one day and since you did not follow the scope or Manufactures recommendations on how to apply plaint, it is failing. Sent from my iPhone Business Response /* (4000, 21, 2022/06/05) */ We will reach out to Mrs. ********'s and ensure she has copies of her warranty as well as her signed contract. We will schedule to fix the areas that need repair and clean off any of the spots indicated in the pictures.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩