Complaints

• Initial Complaint

  05/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2/3/2021 took truck in for intake water leak. they made the repair by replacing the intake. A week later it was leaking again. took truck back in. this time they dropped a bolt down cylinder #8 and when they started the motor it blow up. they called and said they blow up my motor and we going to replace it. the motor they got to replace my motor has a ticking noise, the ac no longer works and the four wheel drive is not working. when i drove the truck home it coded before i got home. i took it back. they said they fixed the code. i popped the hood and found vacuum line off. vacuum line going to the 4 x4 off and a pair of plyers setting on the motor. when i took the truck back I had to speak to the owner. he said my truck was a piece of junk anyway and was no longer going to repair it. he also acted like he wanted to fight. At the time I was 65 years old and did not want to fight anyone over an old truck so i left.

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/05/11) */ Why can I not personally identify the customer? He is specifically identifying my business. Why do you want me to have the exposure but protect his privacy? I think other businesses should know what type of person they are dealing with. They should refuse to deal with these types of people. Also, it is funny to me that the BBB will only acredit me as a legit, honest, and decent business if I pay you guys money. Paying the BBB over $600 a year makes me a more respected, more legit, more honest business? How does that make sense. But a person comes to you with a bogus complaint and you contact with me immediately. What about contacting me about the ten's of thousands of customers that we have been serving in our community for going on two decades? Or contact me about my employees, that are more local that your office is, that I provided a decent living for so that they can provide a decent life for themselves and their family? And therefore they can be productive members in our local society and economy? Why do you not contact me about the things that my employees and this business does to help the community? Why not contact me about all the times we have went above and beyond to help customers, or anyone, that is in need of a helping hand or even financial assistance? I should not even dignify this person with a response but I will. So ******* *******, **** ***** **** ****** **** *** Phone number XXX-XXX-XXXX, brought his vehicle in for repair in January of 2021, not February. Ok, who cares. Although, if this was such an issue, why is he waiting almost a year to complain about it? Interesting. But if you are going to be specific and have a specific complaint, let's get the facts straight. We did repair his vehicle. He did not bring the truck back a week later, it was on July 21st. We stand behind and warranty everything that we do here. We replaced the part and when the car was back together to be started, it had a knocking noise from the motor. We were not missing any bolts from the job that we had just completed but the vehicle had a major issue while in our care, we are going to take care of it. We informed the customer, apologized, and I decided that we would put another motor in his car, at no cost to him of course. That is the right thing to do. It could have been any number of things that caused the issue but we want to make it right. Yes, there was a small issue that had the check engine light eventually come on, we fixed that. The problem is, the truck has many, many preexisting issues and we can not fix all of his vehicles problems, just because of an intake repair we did 6-7 months earlier. He was blaming us for all kinds of things. He said the a/c wasn't working. We did not open his A/C system. We leave the compressor attached to the lines and just remove it from the engine. We even did a complimentary A/C evacuation and recharge, just because we go above and beyond to make our customers happy. His A/C is in need of repair. Nothing related to the motor. He said his 4x4 was not working because of the motor we did. Nothing we did is related to the 4x4. The vaccuum line in questions was hard, brittle, and broken. It was covered covered in dirt where they were broken, both inside and outside. It had not been unhooked for a few days, it has been broken for years for it to get that dirty. He was blaming us for all types of things that were not right on his truck. He was complaining that it wasn't running or shifting right, I can not remember the specific complaint. We focus on the positive here, not the negative. I personally drove it on multiple road trips. It ran perfectly fine. His steering and front suspension is so bad that you have to hold the wheel to the side, like you are constantly turning, to get it to go straight down the road. He blamed us for his exhaust leak. Not only was his exhaust rusted through, it was an aftermarket exhaust with louder than stock mufflers and those were rusted. If I remember correctly, even some of the exhaust hanger brackets had rusted through and broken in half. Again, none of this is related to the engine. Why doesn't have worry about that stuff? Oh, that's right, he is not trying to do the right thing here. He is trying to get us to fix his many, many vehicular issues for free. Does his exhaust meet EPA emissions standards? Is he concerned about that? Does his noisey exhaust meet local noise ordinances? Is he concerned about that? You have to have the wheel at a large degree turned to the side to even go straight, is that safe and up to the standards that vehicles should be to drive around other passenger vehicles and especially pedestrians? How can you control such an unsafe vehicle in a sudden, emergency situation? Why don't you ask him why he doesn't properly maintain his vehicle. It does have ove 200,000 miles on it but that is no excuse to neglect your vehicle and put others on the road at unnecessary risk and put their lives in danger. When the vehicle owner had came back, he was yelling and cussing at my service manager. He had done it on the phone and now was doing it in person. That is unacceptable. I told him that we would not tolerate that behavior. That is never acceptable. You should treat people how you want to be treated. How did I act like I wanted to fight? I challenge someone to come find a single employee or customer who has ever even heard me raise my voice, much less threaten to someone to fight. My front desk person litereally laughed out loud when she read the line that he stated that I wanted to fight. I can produce multiple people who can attest to the condition of his vehicle, the fact that nothing that we did can affect these other issues, and to his deplorable attitude and actions. Also, not only was he inaccurate about his timeline (of which I have irrefutable proof), he is lying about the issues with his vehicle and how he carried himself. There where multiple people here that were witness to both. I am responding when calm, I am always calm. I believe that he did win. He got services and time working on his vehicle that were way beyond what was usual and necessary in regards to his repair. I respect people's time and wish people would do the same for me. Nobody wants to work for free. I am sure that ******* ******* does not want to go to work at his place of employeement for free. Or buy parts for other people for free. He also has a much lower mileage engine than what was in there before. I definitely see his position, he is trying to get his truck properly fixed for free. Instead of acknowledging that he has severely neglected his vehicle and wants to push that problem off on someone else. That is not fair. If you guys want to come on over, I will be glad to provide you with date and time stamped invoices. You can speak to all of my employees and all of the employees of the local businesses in regard to how I carry myself. I was more than honest about our possible mistake from the beginning. If I wasn't honest, I would have not told him what happened, I would have just fixed the engine and he would have been none the wiser. That is not how we roll. We went above and beyond in trying to satisfy this customer but them trying to take advantage is not good.

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