Complaints

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  made an appointment to have my car serviced via a recall.Made the appointment 3 weeks prior to this date.Fought traffic to make the appointment arrived at Fermans service.Get to the service tech and smuggly the tech tells me that THEY DONT HAVE THIS PART,and they didnt have a phone number for me,but you send me text messages to remind me of this appointment,and on top of this he says i will be number 5 on his list to call when the part arrives.This is not acceptable.I did my part on the recall did what i was supposed to do,but ferman reneged by telling me that im not getting my car repaired.this is ********. Fermans says that they are a professional business but when you deal with them you find the opposite.Its really an uneasy feeling when everyone in this office looks at you thinking that your going to make an a** out of yourself and become hostile towards the tech but in my mind i said BBB.If your first rate,hire people that reflect that in your business,not low lifes.

  Business response

  10/27/2022

   

  This is a recall for headlight glare, we got an initial supply of parts  from GM. When Mr. ***** ***************** came in unfortunately we had run out and the supply was on a temporary back order. The guest vehicle has not been in for service since 2017. We now have the parts in stock and myself and the service advisor have both called and left messages that the parts are here. I have also set aside the parts specifically for their vehicle.

  We ask that you please close this matter with no negative reporting on or against the dealership

   

  Thank You

  
  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a vehicle service contract for$3848.00 I was experiencing noises from steering- suspension so I call warranty company they advised me that the warranty would not cover this vehicle so I called the dealership and spoke with Lorenzo H. he asked did I start a claim I said no because warranty co.willnot cover claim .the next phone call I got was from Lorenzo concerning and he was sorry for the inconvenience if he knew the vehicle had suspension and tire modification he would not have sold this warranty and that could expect a full refund .So the warranty was useless so he said to cancel the warranty and I'll put in for your refund. 10 or so days go by nothing so I contact Lorenzo he said only getting $1100. Back pro-rated how can you pro rate something I could not ever use. So for there mistake selling me a warranty that didn't pertain to my vehicle I must suffer. Now I've got a vehicle that needs repair and I'm out that money to repair it.

  Business response

  05/20/2022

  Business Response /* (1000, 5, 2022/05/10) */ In regards to BBB Complaint Case# XXXXXXXX for ***** ********, I reviewed the case and found that after speaking to and process the warranty cancellation for Mr. ******** a few weeks back the cancellation was processed for a full refund. After Mr ******** reached out to us we discovered that the warranty company made a mistake in processing the cancellation and has since rectified that error and is giving the guest a full refund for the warranty in question. I have contacted Mr. ******** personally to make him aware and he is very happy. Thanks in advance for all of your help Luke M. Consumer Response /* (2000, 7, 2022/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Luke M. response . As of the settlement at this time has Not been received. Looking forward to this matter being resolved Thank you ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩