Reviews

I ordered from pitbull Gear about eight years ago and the harness I bought was great and lasted. This time with our new female pitbull I ordered one and it broke about the fourth day of her wearing it. We called them and spoke to a woman named Connie, and she started saying something about the dog should not be running with that harness on, I told her we did not buy the harness for the dog to sleep in. My husband got upset and raised his voice and Connie started arguing saying he can’t talk to me like that. I am a human and the successful business owner. I apologized on behalf of my husband raising his voice, but he was very upset. We wasted almost $200 on this harness and it broke on the fourth day. I did ask for a refund but pitbull Gear will not give me a refund. They say they do not give refunds and it is not their fault and do not give guarantees. I told her I bought a $30 harness and it hadn’t broke once on the same dog so this $200 one should be able to Handle our dog because dogs do run and pull and play with their harness on. All I wanted was my money back that is a lot of money for a harness.She did offer for us to send it back for them to repair it. What is the point of repairing something that is not gonna hold . I would definitely not recommend this company if you want to take a chance of not being unsatisfied and not getting your money back as a successful business owner, they should be able to give their customers their money back even though they say they never had an issue with any of their customers. They never had an issue with me either until this last harness we bought

Dear Better Business Bureau, I am writing to address a recent concern involving Mrs. ****** and her experience with our product. On the night before Thanksgiving, I received a phone call from Mrs. ****** reporting that the harness broke.

During the call, Mr. ****** expressed his frustration, which made it challenging to discuss the matter constructively. After several inquiries, it was revealed that the harness had been used inappropriately with a cable run, which is not recommended. Despite our excellent quality leather products being durable, such misuse can lead to damage. I offered to replace the broken strap and requested photos to assess the situation. However, communication was met with further hostility. I did verbally offer to replace the strap as well as via email and text, multiple times. I do have record of all communication. 

Despite the circumstances and the fact that our harness was in perfect condition upon delivery, I am committed to customer satisfaction. Our policy clearly states the appropriate use of our products, yet I still proposed a replacement as a gesture of goodwill. We have built a reputation over 17 years for quality and service, and I believe in standing by our commitment to resolve issues transparently.

Our website does provide information regarding the use of a harness for a theather or cable run-see below which is noted on the product the ******** ordered. They did not contact us but rather ordered a "walking harness for their dog"

Note: This harness is specifically designed for walking and is not suitable for use with a cable run. If you require a harness for a cable run, please contact us, and we will gladly create a custom design tailored to your needs. Your dog's safety and comfort are our priority!

I also have all the messages and the only one continuing to be hostile was ****** because my husband was upset and raised his voice, which I took over from there and ************** you say that the local manager says its a closed case? I sent you the harness back and you dont even want to repair it? You know from who it was so dont say you do t, you never told me to add anything with the harness only send back the harness.the harness is not only used for walking but also for hooking her up to an outdoor cable so she does not run off, a high quality leather harness should be able to hold that. We did not mouse the harness, this is not our first dog. We are very knowledgeable on how to use a harness. How could this company who act like they care for dogs be so cruel? We payed almost $200 for a harness that now you refuse to repair or give a refund back. Where is our harness we paid for that we also payed an extra $20 to send back to you for repairs?