Complaints

• Initial Complaint

  11/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to formally submit a complaint regarding Dennis Property Management I have reached out multiple times through emails and voicemails to address a serious concern regarding my name being forged on a lease agreement. Despite my numerous attempts to contact Dennis Property Management I have not received any response or acknowledgment of my messages.I believe it is critical for this matter to be addressed immediately, given the legal and financial implications of a forged signature on a legal document. I request that Dennis Property Management investigate this issue urgently and take any necessary corrective actions.Please consider this complaint a formal request for intervention, as I have not received any response from the company directly.Requested Resolution:Immediate acknowledgment of this complaint.An investigation into the unauthorized use of my name and signature on the lease.A detailed response explaining how this situation occurred and steps to prevent future occurrences.A copy of the forged documents. Thank you for your attention to this matter.

  

  Business response

  11/18/2024

  Please see below response to Mr. ****** complaint

  1-Mr. **** states could not get answer to his numerous phone calls and emails.  Please note we can supply emails showing we did answer

  2-Mr. **** filed this complaint with the *********************************************** (Case #****-12258) which was investigated and closed without any further action needed.

  3-Mr **** provided the lease to the *********************************************** for the above complaint so we are confused on why  he states he needs a copy of the lease he already has.

   

  Based on the above we believe this complaint was investigated by the Dennis Property Management and the *********************************************** both finding no further action needed.

   

  Customer response

  11/20/2024

   
  Complaint: 22511006
  
  I am rejecting this response because:
  

  I am not stating the lease that I signed was forged on 09/01/2022.

  I stated the lease after I moved out on 08/31/2023 has my signature forged, this is the lease I am requesting. 

  I have also asked for the post move out inspection form after I moved out. I have not received this.

  I have requested a breakdown of all monetary amounts that were held from my deposit that have not been returned to me to be sent to me in writing. [Florida statute 83.49(3)](*************************************************)

   

  My numerous phone calls and emails are from September through November 2024. These emails have not been responded to and no return phone calls. 

   

  
  Sincerely,
  
  ******* ****

  

  Business response

  11/20/2024

  Please see below response

  The only lease Mr. **** is party to is the lease he signed (see attached)

  The renewal lease was not in his name, the security deposit was addressed with the lease holder (Per Florida Landlord/Tenant law)

  Any monetary discussion would be between Mr. **** and his prior roommate.

   

  Customer response

  11/30/2024

   
  Complaint: 22511006
  
  I am rejecting this response because:
  I have several emails directed to me from your company pertaining to payments not being made to the lease. 

  I have a witness that stated when the person came to do an inspection said they needed a signature from me. 

  If I am not on the lease, then provide the a copy of the lease so I can legally go after Mr ******************************************* ****

• Initial Complaint

  09/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was contacted about selling my property that is being managed by Dennis realty a few months ago so I asked my property manager to try to reach out to the tenants to let them know I have to take possession of the property asap and need them to relocate. I also told them to advise the tenant I would help them as much as possible financially just please relocate. This was conveyed to them in June/July and now Sept 24 still I don't know the status of an eviction or anything. I was told by the property manager she didn't have to respond to my text messages because she was receiving multiple calls about the property and was overwhelmed which was complete bs. I personally would only reach out every 4 days or so and the buyers reached out maybe daily but just a call or a message so there was no bombardment of calls or text the worker just didn't think it was that important to get it done in a timely fashion. Since then I was blocked by the worker and I have had to try multiple times to speak to a supervisor. I was able to speak to one once almost a month ago in which she told me she would get back to me and I never heard back till this day. Mind you I've given this company ten percent of my rentals for at least 8 years maybe more and at one time I had multiple properties managed by them and they received a decent revenue from me and usually didn't have to do any work to receive it as my tenants hardly ever made any complaints etc. the fact that when I truly needed this company I got no help but they could take ten percent for all these years I truly feel cheated and disappointed with them! Idk if anyone should use their services as I already complained to the higher *** and still have yet to receive the knowledge and necessary assistance to my problem! Stay away there's way too many other companies out there actually willing to do their job as property managers!

  

  Business response

  10/28/2024

  Owner's quite often do not understand the eviction process and I believe Mr. ****** is one of those Owners.  We must follow Florida Law when dealing with Landlord/tenant issues and it does take time.

  However, Dennis Property Management is actively working on the eviction per Mr. ******** request.  Per Landlord/Tenant law we posted the notice of NON RENEWAL, which I personally informed Mr. ******** of on 09-09-24.  I also informed Mr. ****** that the tenants had until 10-30-24 to vacate or we would move forward with the eviction. 

   

  Customer response

  11/02/2024

   
  Complaint: 22334653
  
  I am rejecting this response because: My main issue was not with the eviction process it was the lack of communication. I must say the owner **** has been very helpful so far but I still do not feel the employee that was disrespectful was reprimanded and understands the proper way to treat a client. As an owner I commend **** but he has to get his employees in line as Im still not able to contact anyone directly but **** and understandably he is busy at times and sometimes will need to be messaged twice or will get back to me at a later time. I do think this will be resolved but until it is fully done I will keep this complaint open. I was contacted yesterday by ***** another employee who was supposed to email me the eviction paperwork but I never received it or a call back about the inquiry I had if the tenants had vacated the property so once again in a slight limbo. Im sure they will have it resolved soon but until then Im on the fence 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I found a house on Zillow, with Dennis property management company. From the day I got my keys and gave them almost $ 6 K to move in there were problem after problem. It was advertised as MOVE IN READY, it was not at all. The home was never cleaned, pictures and videos to document, the carpet was never cleaned the bathtub faucet was broken and no water to it, the toilet was leaking, the blinds and windows were pure filth. It goes on n on. A cleaner came in and partially cleaned some blinds and windows and a little bit in a bathroom. Carpet cleaners came in even though I was told they were cleaned 2mobths ago, so the carpet people told her that they were beyond cleaning as they are 32 years old. Then the kitchen sink wouldn't drain they did send a plumber the next day. Nothing else has been fixed and now I was told Dennis property is going to drop the owner as a client because he won't give them permission to fix anything and so what that means for me is I now have to deal with this owner and not Dennis property management group because he's no longer their client and I'm left high n dry with an owner that won't fix anything.

  Customer response

  08/26/2022

  ***Document Attached***
  I have only lived in this house for 1 week . The home was never ready for me to move in until 3 days later after signing the lease. I was notified yesterday that they are canceling the contract with the owner today and I will be provided with the owners name and number to deal with him directly now. I notified Dennis Property last night that the kitchen sink is clogged again and I'm not sure who handles this problem now?
  See Attachment/File: 40892A87-951F-4881-9020-36A0F24B7D0B

  

  Business response

  09/19/2022

  ********, we take our responsibility to our Tenants and Landlords very seriously, We make every effort to guide and advise our Landlords to the best practices in Property Management.  Unfortunately, sometimes Landlords do not respond to our guidance or advice and we forced to end our relationship.

   

  Customer response

  09/19/2022

   
  Complaint: 17912971
  
  I am rejecting this response because: If Dennis Property Management took responsibility to their tenant very seriously, you would have made every effort in making sure the home you rent is in a safe and habitable condition. Then these issues would have never come up, and you wouldn't have had to end your relationship with the owner as a client because you would have know the condition of the property before going on the market for rent. Sense all of this has happened and i was left to deal with the owner, and i have missed several days worth of work, trying to meet with vendors to get the repairs done that should have been taken care of prior to me moving in. Maybe if your agent ******* did her job properly and walked the property and actually looked at the condition of the place we would never be where we are at now. 

  
  
  Sincerely,
  
  ***********************************

  

  Business response

  11/10/2022

  ********, as stated in our response from 9-19-2022 we no longer manager the above property and have no knowledge of the status of the property. Please reach out to your current Landlord for any issues you may have.  

  

  Business response

  12/12/2022

  ********, per our records you viewed the home and its condition prior to signing the lease.  During the time we managed the property *********** requests were answered and addressed in a timely manner.  We advised you to reach out to your current Landlord for any future issues once we ended management of the property. This will be our last response to BBB on this matter.
  

  Customer response

  12/12/2022

   
  Complaint: 17912971
  
  I am rejecting this response because:

  The home was not move in ready, no matter what you say, that is why you hired people to come in after me signing the lease. I dont think you should have collected any money from me for your services -App fees. If you dropped the owner as a a client. I feel ALL MONIES SHOULD HAVE BEEN REFUNDED. You all did a very bad job managing this property!! You know it and I know it! Very very unprofessional!!! 
  
  Sincerely,
  
  ***********************************

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