Complaints

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  4/30/2024 Hired Greenside Outdoor Solutions to tear out old wood decking and replace with pavers. Paid a deposit of $2200.00.They completed work on $5/30/2024 except for removing trailer (full of old decking), old pavers and stepping stones, root etc. they left all of this in my front yard and told me they would be back the next morning to pickup. The dump trailer belongs to ********** so I went there after numerous texts back-and-forth to Co.. ********** informed me that there was nothing they could really do because it was under contract with owner *************************. According to them, he was still paying $225 a day for the trailer. They told me that I should call police. I did go online and file a complaint with police department without telling them the company name or owners name. That was last Thursday. I have not heard back from the police department as of yet. I have done a lot of cleanup around the area where they left all of the leftover stuff, but there is still some there along with the ********** trailer. They also left a truck full of paver base in my driveway. I have advertised the base on marketplace as free for who will ever come and pick it up. I have someone coming today. Would like to have the trailer removed and all of the wood in concrete, but he is not responding to me at all now.

  Customer response

  07/09/2024

  From: ************************* <***********************>
  Date: Tue, Jul 9, 2024 at 2:25 PM
  Subject: Re: 282400
  To: ***************************** <***************************************>
  
  
  Yes please close. Thank you
  Sent from my iPhone
  

  
  

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  He was paid in full for a job not completed and many other propel have the same issue with him he stole my personal property and wont return it and took my money and did not finish job. He is a scam artist

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/28/23 we hired Greenside Outdoor Solutions to install irrigation, sod, and correct a paver job done wrong by another company. The owner ************************* assured us he could start within the next few days and would have it all complete by no more than a week. We gave him a $7,000 deposit for the job and he sent us an invoice reflecting that. As time went by and ****** did not start the job, we became concerned and were constantly reaching out asking for an update. ****** said he was busy, understaffed and was trying his best to start our job. After two weeks I asked to cancel the job and get our deposit back in which he then said he could start in the next few days. When his irrigation company arrived, the owner **** from Team Green, did not know how to tie into our copper water line coming from the city water source. He became hostile and started yelling at me that "no irrigation company will do that, we're not plumbers!!" At that point I was uncomfortable with him on my property and his lack of basic irrigation knowledge and I told him I was cancelling the job. That was on October 11, 2023, and we requested a refund from ****** on our deposit, paying for the little work that was completed. The owner ************************* has completely blown us off. When he does respond he says he will deliver the check that evening, and he never shows up. It has been lie after lie about refunding our money. He is evasive and deceitful and admitted to us that he spent our deposit, and is trying to work other jobs to pay us back. We know this is false because on Saturday he sent us a screenshot of his Quickbooks account showing that he has $65k Cash in his business account. We believe he is trying to keep our deposit and not refund us at all. He is a scam artist and should not be allowed to own a business.

  Business response

  12/04/2023

  I was contracted by ****** and **** to do a paver installation irrigation and sod project

  when receiving the deposit I told them it would be a few days before we would get started. We had received some poor weather at the time. But I went ahead and helped them out with getting them a contractors price for pavers with absolutely zero mark up due to their situation with previous installer. All 16 pallets were paid for using my discount and I picked up and delivered all 16 pallets for them. In the mean time with poor weather I contacted ****** and said that we might have to push the project back a few days due to weather with this being said she told me that if we couldnt do it then cancel the job so I moved things around prepaid for their sod rented a piece of equipment since mine was tied up at the moment and got 90% of the prep work complete. Yes she had a **** poor encounter with **** from team green which I expressed my regret.

  any how 90% of prep and grade was completed all pallets of pavers delivered on site and one pallet of sod which I had grabbed to get started. They canceled the rest of the project and I had all my companies funds tied up in a large project and as she states Ive gone ghost which is ******** her records and mine will show that its not true. Any how I gave them $1,000 first check second check $1500 third $1000 and fourth $1500 

   

  she has called repeatedly threatening me to blast me all over the interest and if this happens Ill just *** her I will be issuing a final payment of $500 this week for the remainder of their return minus delivery fees for pavers labor on work preformed and one pallet of sod I ate the cost of 6 pallets of sod and am not charging them for this.

   

  Drainage pipe was damaged in process of prep work with the understanding that it was 8 deep which it was not and I told her I couldnt be responsible for damages if Im not correctly informed neverless additional evidence that I did not

  ghost these people is I left my forks for my equipment on-site as collateral whilst returning their money which I fully intend to pick up by end of the week 

   

  unfortunate circumstance but Ive made every effort to make this right minus answering everyone of their 200 phone calls to give them the same answer i apologized I dont know how many times her husband has been great through out this whole messed up situation on the other hand she has not but please let this response be a warning that I am fully prepared to *** if my character is defamed on social media of any type it ***** that we are both in this situation but I have returned $5,000 of the $7,000 deposit so far and intend to give the remaining $500 when I pick up my equipment this coming Friday 

  Customer response

  12/07/2023

   
  Complaint: 20799890
  
  I am rejecting this response because:

  This initial complaint was filed on 10/30/23 when **************** was not responding to any of our calls or texts, he even mentions that he didn't "answer every one of their 200 calls" in his response. Since I filed my complaint, and reaching out to him consistently with out answer until recently, he has paid us $5,000 of the $7,000 deposit back. We have been asking since day one for an invoice for the little work he did complete which we said we would pay for. He has not provided us with this. This work includes paver delivery, initial grading of the yard (they spent an hour here grading the front and back and it was no where near complete or level), and one pallet of dead sod that he didn't want to take back, and we told him we would cover. His response here is the first time we have seen a number that he is charging us for these three simple things, which is $1,500. To think we are responsible for paying him $1,500 for the little work that was done and after waiting MONTHS for answers and refunds is ludicrous. We are not accepting this charge and will expect more than a $500 check on Friday. I have not threatened **************** with "defaming" him on social media, I simply mentioned to him that we have not posted any bad reviews in hopes he gains more work to finish paying us back. We have been desperate for answers from **************** since October 11th and mentioning a lawyer, the police, or anything else to show him we are serious about being refunded, means nothing to him. He does not have any remorse or empathy for us, the customer, being out $7,000 for almost two months. Since we received this response a few days ago on November 4, 2023, we have reached out to **************** regarding the invoice amount of $1,500 and he has not replied. This is reiterating everything we have said from the beginning, that he is either unresponsive or only replies when it is convenient for him. We canceled the project due to the companies lack of knowledge, professionalism, and we should have immediately received the rest of our deposit back that day on October 11, 2023. It has been 64 days.  I am happy to post screenshots of our communications where there were *********************** did not answer and gave us no notification of when we were getting a refund, hence why I filed this complaint. When he finally did respond, ****** did give us post dated checks for amounts of $1,000, $1,500, $1,000 and $1,500 in which we had to wait weeks to deposit. Overall, this is not proper business practice, and our deposit should of never been spent on other projects. We should of felt secure knowing our money was given to him for our job only, and not have to worry that canceling the job to THEIR incompetency would have caused all of this. We do not accept a $1,500 charge for what was completed and hope **************** can provide us with an accurate invoice depicting a correct amount. 

  Sincerely,
  
  ***************************** AND *********************

  Customer response

  01/10/2024

  Hello. I just received notice that the complaint has been closed. I want to make sure that it is listed as complaint closed but customer is dissatisfied because we did NOT come to a resolution and the business owner did not solve the issue with us. We did receive the remainder of our deposit back finally after three months, but he charged us $1200 for the little work he did, which we did not agree with. I want to make sure that if this complaint is closed, it is noted that we are not satisfied with the outcome.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩