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Clinic
Cano Health LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 8th I received a voicemail that my appointment that I had been waiting almost two months for was cancelled. They stated because I did not have an updated insurance card. If someone just would have contacted me before canceling my appointment first. Its a new year so of course people can change insurance but there is no reason to cancel their appointment you never know the situation for needing to see their doctor. I called several times and was told that someone would call me back that day and never received a call. I sent an email through the portal and never received a response back. I called again today and was told the same thing that someone would call me back. They claimed that cant reach anyone at the office every time I call. If it wasnt for the doctor that I have I would not ever use the medical clinic they have very poor customer service and does not care for the patients. For the record it was not always like this.Initial Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I set up an appointment (July 07, 2023) for a free consultation to see if my insurance would cover the treatment. I met with the billing department and they explained that unfortunately my insurance didnt cover any of the treatments and that I would have to pay out of pocket if I wanted the treatment. I declined and left. However, I just received a bill in December 2023. I tried calling to see if I could talk to someone about why I am being charged $90.00 but no one would answer me. I went to the office in-person and they were no longer in business.Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Since the very first day I started with Cano Health ******* office I have had nothing but trouble with there transportation. I have been left hanging with not been picked up for my scheduled doctors appointment for 4 times on every appointment. ****** the office manager excuse is that the transportation company has nothing to do with **** but what she does not understand its a reflection of **** since they fail to pick me in the schedule time. Twice I had to pay for Lyft to take me To the clinic due to the unprofessional actions of **** Transportation. This is a consistent problem and they show no care to fix the issue.Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to formally express my concerns and file a complaint regarding a significant misdiagnosis made by *********************** during a consultation with my son, ******************************. This misdiagnosis has led to considerable, undeserved challenges, including the wrongful suspension of my son's driving license and the need for additional, unnecessary medical tests.As a long-standing patient at your ************** location, where I have been under ****************** care since 2015, I recommended her to my son for his annual check-up. During this visit, **************, who is a Physician Assistant and not a Neurologist, incorrectly diagnosed ******* with seizures. This diagnosis, which we later learned was mistakenly associated with a report from a Neurologist in ******* (with whom ******* never had an appointment), was reported to the relevant authorities. Consequently, this led to the immediate suspension of *******'s driving license by the FLHSMV, under the assumption of medical unfitness to drive.The repercussions of this misdiagnosis have been significantly distressing and financially burdensome. My son's loss of driving privileges has caused notable inconvenience and disruption to our daily lives. Furthermore, we have incurred additional costs for medical tests and consultations to address and rectify this error.I request that this complaint be taken seriously and investigated thoroughly. Additionally, I seek a formal acknowledgment of the error and a written statement from your facility to present to the FLHSMV caseworker as a matter of urgency.Your prompt response to this grave matter is crucial. Without satisfactory resolution, we will be compelled to file a formal complaint with the ******* Health Department and respective boards.Thank you for your attention to this matter. I look forward to your prompt and considerate response.Sincerely,*********************************** ********** ***************************** ************Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 12, 2023 I was scheduled to see the doctor where after our follow up, was told my prescription would be sent to the pharmacy. The pharmacy sent communication to Doctor ****************** about the prescription missing information and needed to be resent. I've called the doctors ****** multiple times, where everytime I called, I was told they would relay a message to the doctor to remedy this. Weeks have passed by and multiple calls later, and no action has been taken by the doctor. I called the pharmacy to confirm if the doctor has communicted with them but they confitmed the doctor has made no effort. This has grown to me already waiting almost a month with no medicine and no new prescription. I went in person to the doctor's ****** two weeks ago and the medical assistant said the Doctor so happened to be on vacation and she would be back the following week. The following week occured and I called everyday, but the Doctor still hasnt completed the request. I called Cano Health headquarters and they said they see the multiple messages sent in to the Doctor but the doctor has made no effort to remedy this problem. The pharmacy only needs my BMI to process my prescription and its taken the doctor a month. The medical assistant I spoke to said she cant do anything for me, only the doctor can. I called 07/03 and was told by a care coordinator that the problem was going to be remedied by the end of that same day and the doctor would call me. No call or prescription ready. I called today (07/05) in the morning at 8 AM and was told the medical assistant or doctor would give me a call. I called at 3PM later that day to confirm that I've received no call and they said they sent a message to the medical assistant. It is now 5PM and no call. My checkup appt is July 10 and I will still probably be with no medication. The representative I spoke to today says they see all the messages sent to the medical assistant/doctor and they all remain untouched and no action/response.Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Negligence. Not helping patients. Long hold times.Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cano Health Insurance is part of the Market Place, the worst!! horrible medical offices!!! the employees are the most ignorant employees in the Nation. The moment they know the customer is from Aetna or Market Place they won't provide services. The employee by the name of ***** who handles first time customers appointments didn't want to give me an appointment for the next 6 months. I provided my insurance information from Aetna to "Jacky" then I was placed on hold for over one hour and she hang up. **** A MEDICAL OFFICE ABUSING THE ***** OF THE GOVERMENT HEALTHCARE. OVER BILLING AND NOT PROVIDINGN HEALTHCARE SERVICES.Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cano health on ******************* pky sent me to quest lab for blood work.My insurance will not pay for the vitamin D portion of the bill because the coding for the vitamin D test did not give a reason for the test This test was done in January, I called over 10 times, gave the ********* office a copy of the bill and what needs to be done, I asked Quest to send letter to explain the issue, the letter was received, and still no action taken.I just need the coding change and a copy sent to Quest Lab for resubmission Thank youInitial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Cano Health - ***********************************************************************************. ************.Need diabetic medication-Trulicity 3.0 mg pen. FSA card expired and Health insurance ending soon 4/11/2023 Prior authorization requested by UHC for Optum RX home delivery for diabetic test strips and lancets. Script sent again to wrong pharmacy but no PA to UHC. 4/17/2023 Optum RX home delivery still awaiting prior authorization. 4/19 scripts sent again but no PA. 4/19/2023 need health form signed by PCP. 4/24/2023 had to visit ****** visit and pay co-payment to have form signed?!4/28/2023 followed up with 2 phone calls for prior authorization from Optum RX home delivery request to UHC for Trulicity 3.0 mg. 05/01/2023 Dr's ****** keep submitting scripts to local pharmacy and Optum RX home delivery. In addition, clinical staff incorrectly answered questions on UHC's prior authorization website. 3 nurses from UHC called Cano Health for same prior authorization, unable to speak to clinical staff, messages left and no return calls. I sent 5 emails to *********************************************** date no response. 5/02/2023 visited ****** for help with prior authorization, spoke to *******************************, ****** manager who assured me that he was going to personally handle and follow up by 5:00 p.m. received email at 5:30 p.m. still not resolved. Also spoke to ***********************************, regional manager who assured me that he was going to deliver Trulicity to my home same day. Just after leaving ******, received texts stating that my scripts were sent to local pharmacy and Optum RX home delivery-wrong, should have been prior authorization to UHC with correct answers to all 5 questions. I provided the questions from UHC with answers, urgent appeals fax number. Since 5/2, I have left 3 messages for ****** and sent 2 emails to ******-NO RESPONSES. Right now I am out of my Trulicity with no FSA card and health insurance ending soon. United Health Care has still not received request from ******.Initial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mom had a very important ophthalmic appointment (not for some glasses) to address chronic issue scheduled for 02/02/2023. The specialists office sent over a referral request from 01/19/2023. On 01/23 they reached out to **** once again and spoke with a Makeitha and was told the referral/authorization was pending. They then reached out once again 01/31/23 and was told by a ****** that the authorization was still pending. Specialist office contacted **** again on 02/01/23 and was told by a ******* they are expediting the request and it has been escalated. My mom was contact by **** at the end of the day 2/1/23 and was told by the referral department to call BC/BS and try to escalate the request. My mom was so frustrated with the system and runaround repeatedly by this system I decided to assist her. I spoke with **** customer service agent who transferred me to the referral department, I spoke with a ******* who advised it is still pending and advised that I call BC/BS and try to expedite. Upon contacting Bc/Bs they advised there was ABSOLUTELY NO request on file for my mother was received I called **** back and spoke with a ********* (supposedly the referral supervisor). ********* now advises FOR THE FIRST TIME that this is out of network and needed to be processed through EMI. She claimed they sent over a stat request advising urgency of the review and apologized for her staff miss-informing myself and my mother. I called EMI myself and they advised **** sent my mother's request last night 2/1/23 AFTER 5 when her appointment is scheduled 2/2/23., and they did not deem it a stat request nor did they expedite it. Each time calling **** is a wait of 40+ minutes for a referral coordinator to answer which is completely ridiculous. I work in healthcare and I am fully aware if a patient has an out of network plan this is information we have access to immediately and know the proper chain of who the request should be sent to. This place should be reported to the state.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
11 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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