Reviews
35 Customer Reviews
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Review from Steven F
1 star01/19/2025
**** has Zelle on their app. I purchased a $200 item that wasnt delivered. **** declined to investigate and refused a refund. I will be closing my accounts, including CDs when they matureReview from Paul C
1 star12/23/2024
This is a terrible credit union. I paid off my auto loan on Dec. 7, 2024. Today is Dec. 23, 2024 16 days later. They have my money and I still have a lien on my car. Don't use them. Find another.
Space Coast Credit Union Response
01/08/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on December *******. We have thoroughly reviewed the situation and **************** Team addressed it directly with the member on January 07, 2024 by way of telephone/voicemail. In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.We appreciate you bringing this issue to our attention.Review from Neyse M
1 star12/20/2024
Space Coast Credit Union is the worse institution EVER. I did not have any experience with credit unions prior, so this was my first time. I read horrible reviews online regarding this credit union, but I agreed to open a business checking and savings account there and give them a chance because my husband is a veteran and he has been banking with SCCU for a few years even though he also hates it. They erroneously sent an international wire transfer from my business account and after almost 3 months when the money was finally recalled and returned to my account, it was short of $1,291.05 and NO explanations as to why or what this money was retained and deducted from my account.Space Coast Credit Union Response
01/08/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on December 23, 2024. We have thoroughly reviewed the situation and ***************** Team addressed it directly with the member on January 07, 2025 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.We appreciate you bringing this issue to our attention.Review from Victoria W
1 star12/10/2024
This is absolutely the worst credit union ******* not use them if you want your money protected. I literally hate the companySpace Coast Credit Union Response
12/23/2024
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on December 13, 2024. We have thoroughly reviewed the situation and **************** addressed it directly with the member on December 12, 2024 by way of telephone. In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.We appreciate you bringing this issue to our attention.Review from Sarah R
1 star11/08/2024
I refinanced my car in August 2021. They just recently updated their mobile banking, which has given me better access to my car loan, and I noticed a lot of **** pay fees that were also marked as simple insurance. I called them and found out they took out a term life insurance policy, that I am paying for, to cover the balance of the loan in the event of my death. Payment for this policy was added into the principle of my car loan. I would expect practices like this from ***************. I am shocked that space Coast credit union added a life insurance policy in my name that would have added over $2000 to my car loan. Unfortunately I didnt catch it until I already added over $1500 to the principle of my loan. I will be closing all of my accounts and advising other customers to check their loans for these insurance policies. I would not recommend **** for any banking services.Space Coast Credit Union Response
12/03/2024
Hi *****, we appreciate you taking the time to leave your feedback and experience. At ****, Credit Life and ******************** is offered at the time of account opening and we have records of your acceptance of this. It is an optional benefit that ensures that your payments are protected throughout the life of your loan, even if something were to happen to you. Since receiving your request, we have removed the coverage, and you will no longer be charged for it moving forward. We apologize for any inconvenience this has caused.Review from Deborah M
1 star11/04/2024
If I could give a negative 10 I would. I transferred money to pay off a car loan. They locked me out of my acct and wanted verification that I made the transfer. I supplied the requested documents. But those were not sufficient enough. They wanted complete access to the account I transferred from and all details of the ****. Ive been on the phone and chat line for almost 3 hours with so far no resolve. I still do not have access to my account and simply just want to pay the loan off. In addition via their site they have all my transferring bank information. Apparently not enough. Beyond that I attempted to pay off the loan 3 days before but they made it impossible, hence the transfer. But the fact Im locked out of my acct and the money I transferred, is fraudulent. Do not use this credit union. Way behind on technology and staffSpace Coast Credit Union Response
11/25/2024
Hi *******, we appreciate you taking the time to leave your feedback for our team. To ensure the validity of external transfers and with the rise in fraud with account takeovers and impersonations, we have had to implement certain steps to ensure that we are continuing to protect our members. We apologize for any inconvenience this may have caused.Review from Marie S
2 stars10/24/2024
I have been a loyal customer of ********************** for many years, but I am increasingly frustrated with the lack of reliable customer service. Due to the difficulty in reaching a representative, *** kept minimal funds in my account, and my experiences with my Platinum account have been far from satisfactory. Each time I attempt to make a payment, it becomes a cumbersome process. Unfortunately, it seems the service is only getting ******** comparison, my experience with ***** has been exceptional. They prioritize customer service and are always responsive when I call. Today, I spent over 80 minutes attempting to speak with someone at Space Coast, only to be continuously rerouted through automated options, asked the same questions repeatedly, or disconnected. This kind of service is *************** a result, I am now actively looking for another credit union that offers a more personalized experiencewhere customers can easily speak with a live person when needed. I strongly urge Space Coast Credit Union to reconsider its approach to customer service before it loses more loyal customers like myself.Space Coast Credit Union Response
11/06/2024
Hi *****, we appreciate you taking the time to leave feedback for our team. At ****, we strive to provide reliable and efficient support and understand how challenging it can be when you're unable to connect with a representative. We have ensured your feedback has reached the proper teams and appreciate your understanding!Review from Patricia S
1 star09/11/2024
FRAUD FRAUD FRAUD.Absolutely the worst Bank I have ever worked with. I was set to receive my debit card last week, instead I received 3 fraud warnings AFTER almost all my money was taken out. I called the bank and issued a block on the card and issued a dispute with them. I was told the funds would be back in my account in 3-5 business days. I even filed a police report for the fraud. I just looked at my account and they denied my claim. I called and spoke to an agent who stated that the agent who initially took my claim stated i received the card WHEN I NEVER DID and therefore that's why my claim was denied. It should have been reported as stolen. The new agent took my police report case number to add to the claim so that they can re-review. This bank is so shady and its scary that they are doing this legally. I should have looked at the BBB reviews prior to giving them all my information. I now have to wait additional time because of they're ignorance.Space Coast Credit Union Response
10/17/2024
Hi Patricia, we appreciate you bringing this to our attention, and we’re sorry for any inconvenience. Once we received your follow-up call, our team was able identify and correct this issue. Thank you for your patience and understanding!Review from Michael B
1 star09/01/2024
Absolutely the worst credit union in ******* by far. Bought a car two years ago and financed thru them, no problem. Just trade it in and bought a new vehicle financed thru them, my interest rate went up 3.4 % even though my credit rating is the same or even better than before. When I tried to contact them, to ask them where is their customer loyalty and appreciation, I got stuck on hold for and hour. Nobody in the company talks to customers on the phone. They put you on hold forever. I had to request a call back on their automated system and never ever received one. I had to put my concerns online in their messaging system. Nobody once again called me to address my concerns .They don't care. They advertise auto finance with great rates for our customers, not so. False advertising. When I finally got a response online, it basically said ,you signed the contract at the dealership so live with it. I am ,as I am thinking about financing somewhere else or just letting them have the car back...Space Coast Credit Union Response
09/25/2024
Hi *******, thank you for taking the time to provide feedback. We take Member concerns seriously and appreciate you taking the time to tell us about your experience. We have verified that your trade in auto loan is paid off and sent you an email to confirm this. We appreciate your understanding.Review from Michael M
1 star08/30/2024
Dealing with this bank has been nothing but a headache. Trying to get a check cleared through them took a week and now they flagged it as suspicious but the check is good. Ill be closing all my accounts with them and will not ever deal with them ever again. Their over the phone customer service ***** and the bank manager wont even take my calls. Take youre money else where people!!!
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