Complaints

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the most garbage *** company. They don't care about their customers. They've created a mediocre product that dies in less than 24 hours. Every single one I buy is DEFECTIVE. Their products leak, they don't last. Clogged burnt. On top of that they only offered 4 reimbursements even though nearly EVERY SINGLE BIDI I BUY HAS A DEFECT. Yet they cost anywhere between 10-15 dollars. Now recently, their reimbursements page is down. I asked since last year to be reimbursed for their ****** effing product to which they told me they don't know when the page will be back up but I will be contacted when it is. Fast forward to now, we're halfway through the year. I don't think they plan on doing reimbursements anymore. I think they will continue to sell their defective trash. They don't offer credits to the stores that even sell their products knowing they're garbage so the stores never want to refund you or replace them when they defect but the company don't want to refund you. Nor have necessary adjustments been made to the product to increase its reliability. They suck. I will never buy anything associated with this company again. I want some type of compensation back even if it is a measly 20 dollars even though I've spent well over HUNDREDS OF DOLLARS ON THIS STUPID ** VAPORIZER. I HATE YOUR CEO OR WHOEVER HEADS THIS COMPANY YOU ARE THE WORST. *** *** * ***** ** *** *****. FIX THE PROBLEM OR REIMBURSE YOUR CUSTOMERS WHO LINE YOUR POCKETS.

  Business response

  06/21/2023

  Good day! Thank you for informing us regarding the matter.
  
  We do admit that we put a limit on rebates of reported non-functional bidi sticks to avoid potential abuse. We notify clients on their first report of this limitation.  
  
  We provided client ******* of the four rebate links on the 14th of September 2022. 
  
  On to the second concern, due to significant decrease in report of non-functional bidi sticks, we had to recreate another guideline to respond to this. We were no longer able to provide the rebate process option, however we are monitoring the reports and once we have the final guideline, we will advise the clients.    
  
  Thank you for giving us a chance to be heard. 

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I have purchased over 20 products from this company that were faulty. Several months ago I had a small issue of 4 faulty items and it was resolved after having to constantly stay on top of it on my end. Now with hundreds of dollars invested in products that seem to be unsafe, I have attempted multiple times to contact them with no response.

  Business response

  11/16/2022

  Hi,
  
  Good day! Thank you for reaching out to us.
  
  We looked into your concern and we apologize that we are no longer able to offer additional rebates. As discussed in our prior correspondences with you, we are only able to cover four reported defective bidi sticks per client per year. We purposely inform our clients of such limitation.
  
  Although we are unable to offer more rebates for the additional reported defective bidi sticks, we would like to look more into your safety concerns. We would highly appreciate if you will provide us with more information regarding the matter.
  
  Thank you and have a great day!
  
  Regards,
  
  The Bidi Vapor Team

  Customer response

  11/28/2022

  I understand the company's policy, but I do not understand how they are able to sell hundreds of faulty products with no retribution.
  
  A quick ****** search will show that multiple people have the same issue and they're still operating as usual.
  
  I know my local stores I've spoke to vow to not carry their products anymore.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Bought 3 bidi which none worked and I couldn't get a refund or exchange at my store.

• Initial Complaint

  09/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  This company will not refund customers for faulty products, have directed their vendors to not accept returns/exchanges, and is falsely advertising a recycling/rebate program. Their vendors have provided their contact information and stated that refunds would be provided through the company. After many attempts and months of attempting to contact the company, they finally agreed to provide a refund for up to only 4 items, even though I had valid receipts for at least 19 faulty products. Further, their product is still being sold with an insert outlining a recycling program that indicates they will send you a label to return the used products for a voucher for a free product (see attached insert). I have requested this online and never received the label. When I inquired about this program, I was told that it had been discontinued. The product is still currently being sold with this information, and my unanswered request had been submitted long ago. I did receive $40 from them for 4 items, but I don't understand why they will not refund the remaining faulty products that I have in my possession, as well as honor their recycling program for the used products that I have in my possession as well.

  Business response

  11/07/2022

  Business Response /* (1000, 5, 2022/09/19) */ Hi, Good day! Thank you for your feedback. We apologize but the four rebates per client is what we can offer for now. We did inform the client about the limitation of our rebate process. We sent the 4 rebate links to the client last 27th of July 2022. Our recycling program is still available, please visit our website www.bidicares.com to join the movement. Please be advised however that the recycling program no longer comes with any offers, it is platform that we offer to our environmental-conscious clients who wish to send their used vaping products for proper disposal. We still send a free shipping label. We would love to help the client in disposing of the used bidi products they currently have. Thank you. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not informed about the limit to 4 rebates until AFTER I informed the company about how many defective units I had to return. This was not conveyed in the original email from them, nor was there a reason given for this limit. Why is there a limit to the number of defective products they are allowed to sell without recourse? Also, they are still currently advertising that there is an incentive for recycling their product.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Transaction date: 8/9/2022 Bought a Bidi stick and it stopped working the same day.

  Business response

  09/19/2022

  Business Response /* (1000, 8, 2022/08/29) */ Hi, We replied to this report last 16th of August. We sent our reply to orlando.loj@bbb-email.org. We wished to offer the customer a credit through our rebate process. Here is our rebate process. To be eligible for the Customer Care Rebate System, one must be an adult (21+) BIDI(r) Stick consumer. Bidi Vapor shall offer a rebate to the customer based on the following criterion: a) A rebate via a Koupon rebate link worth $12.99 for customers who are able to provide the sales receipt together with the authentication code and batch number. The rebate amount is dependent on the actual price on your receipt up to a maximum of $12.99. b) If the customer fails to submit a sales receipt, we will process a $5.00 rebate regardless of the number of faulty BIDI(r) Sticks reported. Thank you. Regards, The Bidi Vapor Team Consumer Response /* (3000, 10, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response at all. Even if I had the receipt, which I don't, they still weren't willing to cover the full price of their ****** product. I will never buy a Bidi Stick again, and will point anyone I can towards better products.

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've used bidi sticks for about 2 years now. In the beginning I never had an issue, this past year I started dealing with "duds". It was annoying because bidis are expensive but it only happened maybe 10-20% of the time. The past 2 months, the amount of duds I buy has dramatically increased. Everytime I go to buy one, I get 2 and >50% of the time one of them won't work. It's ridiculous. I've reached out to bidi and have had no response

  Business response

  09/06/2022

  Business Response /* (1000, 5, 2022/08/12) */ Myra T**** Thu, Aug 11, 11:12 AM (22 hours ago) to orlando.loj@bbb-email.org View Helpdesk Ticket BBB CASE#: ******** Hi ****** Good day! Thank you for your informing us regarding this matter. We tried checking our records for Ms. ********'s claim but we are unable to find one. We are more than willing to help her out with her concern. We have a rebate process in place wherein we provide credits through our client's nominated Venmo or******* account as long as the client is able to provide the requested document which includes the sales receipt. We can send her an email containing our rebate process and we can help her with the credits. Here is our rebate process. To be eligible for the Customer Care Rebate System, one must be an adult (21+) BIDI(r) Stick consumer. Bidi Vapor shall offer a rebate to the customer based on the following criterion: a) A rebate via a Koupon rebate link worth $12.99 for customers who are able to provide the sales receipt together with the authentication code and batch number. The rebate amount is dependent on the actual price on your receipt up to a maximum of $12.99. b) If the customer fails to submit a sales receipt, we will process a $5.00 rebate regardless of the number of faulty BIDI(r) Sticks reported. We hope we get to resolve Ms. ******** through our rebate process. Regards, The Bidi Vapor Team Sent by Bidi Vapor using Odoo.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchase many Bidi sticks disposable vapes and many (up to half a box of 10) each order is dead on arrival. I've reached out to the company many times to no avail. They tell me that I don't purchase from an authorized retailer which is "****!". There is no authorized retailer since there only one is "go puff" which is a delivery service like************ and is not available to me in my area. I've sent them pictures of all the UPC codes of the dead sticks, but they won't stand behind their product. These items are 12-17 dollars apiece so throwing away good money each time is not acceptable and has amounted to several hundred dollars! This happens consistently and is not just once in a while. This company is NOT reputable whatsoever.

  Business response

  09/06/2022

  Business Response /* (1000, 5, 2022/08/01) */ Myra T**** 9:35 AM (5 hours ago) to orlando.loj@bbb-email.org View Helpdesk Ticket Hi *****, Good day! Thank you for informing us about this matter. We do admit that we do not honor nor offer any sort of compensation for reported defective sticks purchased from online retailers aside from GoPuff. GoPuff is the only online retailer that adheres to our rigid requirement in selling our bidi sticks. Purchasing the Bidi Vapor from other online retailers means that the product is considered counterfeit, subject to legal action, and we cannot give money back on these known fakes. These sites do not have age-verification measures, violating the Bidi Vapor Wholesaler and Retailer Agreement that should comply with all federal, state, and local restrictions, including home delivery, and employ valid ID checks. In addition, we have store locator on our website for the client to check what physical stores are authorized. As for reported defective bidi sticks from our legitimate sources, we do have a rebate process in place where we provide credits as long as the client is able to present the requested information from them. As much as we are grateful for customers patronizing our product, we do not condone illegal marketing and selling of such. With the information provided by the client, we apologize but we are unable to offer any sort of compensation for an illegally sourced out bidi sticks. We recommend they get in touch directly with the seller regarding their concern. Thank you and keep safe! Regards, The Bidi Vapor Team Sent by Bidi Vapor using Odoo. Consumer Response /* (3000, 7, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) If other online sellers are selling counterfeit bidis, you should get them to remove the product then. They purchase from your wholesale so how can they be fake? When I presented photos of many dead ones authentication code, I was informed that they wouldn't honor because I didn't purchase from Gopuff, which is not available in my area, not that they are counterfeit. You just don't want to honor defective products. Business Response /* (4000, 13, 2022/08/23) */ Thank you for relaying the message to us. We have taken down multiple websites that sold bidi sticks without signing up and adhering to our Wholesaler and Retailer Agreement. We would be glad to partner with the client on the matter so that we can take action against the said online retailer. Please allow us to re-evaluate the client's claim. We checked our record and we are able to see two emails associated with the client:******************** and ***************** We would like to clarify with the client if she used any of these email addresses in sending her documents to us. This will allow us to reconsider our policy on rebates at the same time check the website that the client is referring to. Thank you and keep safe! Regards, The Bidi Vapor Team Consumer Response /* (2000, 15, 2022/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) i have emailed bidi in the past using both the email addresses posted in the vendors response. I've gone above and beyond reaching out to them, including sending detailed pictures of all the ups codes on the faulty bidi sticks. I've also offered in the past to send in the sticks to them but they declined helping me then in any way and so I decided to voice my complaint on this site. I would expect them to reach out to me via my email address to continue this conversation so that I don't have to complain again so for now, I will accept their response in good faith that they will reach out to me.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bidi Vapor ghosts and steals from their customers. I buy Bidi sticks on a regular basis in the flavors Regal and/or Tropic. I've been buying them off and on for about a year and half now. They're great...when they work. I always buy two when I do buy them because ½ the time they don't work. It happens SO often that the two businesses I would buy them from no longer let you return them for replacement or reimbursement. You have to contact Bidi Vapor directly. So, I call and there's no answer. I leave a message, and no one gets back to me. I've emailed and no one's responded. I have an email dated January 12th of 2022, that said I had a "Help Desk Ticket" that says it's "solved", and I've never heard anything from anybody, received replacements nor reimbursement. There's no customer service to speak of, so there was nowhere else to turn except the BBB. I've never seen anything like it. They're ripping off people and no one seems to care because "you shouldn't be doing this anyway." Ok, but what they're doing is still ILLEGAL. They are selling products that don't work and then don't reimburse or send a replacement. I just bought one today. It didn't work. I bought two last week. One worked and the other didn't. I've looked everywhere to see how I could fix it myself, but it doesn't work. They're $10.99 a piece. I buy one every 1-2 weeks. So I've probably spent around $350 - $600 over the last year. Half of it's for nothing. That's theft.

  Business response

  08/05/2022

  Business Response /* (1000, 8, 2022/07/07) */ Good day! Thank you for looking after the welfare of the customers. In this case, we found out that the client sent an email pertaining to a request for a refund for two defective bidi sticks purchased. The email was dated the 13th of January 2022 and placed under Ticket Number:******* Attached to the email is a copy of the receipt and information from the packaging of the reported bidi sticks. On the 20th of January, the client made made a follow-up on the same request but never received a reply. The same ticket was then worked on by one of our agents on the 24th of May 2022. This was indeed a miss on our end, however, it was not intentional. We sincerely apologize. Based on the timeline, there were a couple of changes that the company undertook early this year. We will be vigilant on things like this moving forward. What we can offer is a rebate for the reported defective sticks, wherein we provide credits through client's******* or****** account. We have sent the rebate link to the client pertaining to our offer. Thank you and keep safe!

• Initial Complaint

  06/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm a regular user of bidi sticks because they're one of the only flavored vapes available near me. The Valero where I buy them from used to replace defective bidi sticks for free but were told to stop because of the number of returns and free vapes they were having to give out. On average 3 out of every 10 don't work fresh out of the package. This is extremely unprofessional for a business to regularly sell defective products with no consequence. They reply to every post on here with the same generic response but clearly this is a widespread problem that they're doing absolutely nothing to remedy. I'm not sure how a business gets away with continuously selling faulty products.

  Business response

  08/10/2022

  Business Response /* (1000, 10, 2022/07/12) */ Thank you for your email. Based on our records, we received an email from this client last July 4, 2022. His email advised that he encountered multiple defective sticks and was inquiring on how to go about with a refund or replacement process. We replied to his email providing the guideline that we follow for the reported defective sticks. Currently, we offer rebates up to a maximum of $12.99 per reported defective stick, granted that the documents be submitted to us. Here is the guideline we sent to the client. To be eligible for the Customer Care Rebate System, one must be an adult (21+) BIDI(r) Stick consumer. Bidi Vapor shall offer a rebate to the customer based on the following criterion: a) A rebate via A Koupon rebate link worth $12.99 for customers who are able to provide the sales receipt together with the authentication code and batch number. The rebate amount is dependent on the actual price on your receipt up to a maximum of $12.99. b) If the customer fails to submit a sales receipt, we will process a $5.00 rebate regardless of the number of faulty BIDI(r) Sticks reported. We have not received a response from the client pertaining to the requested information. What we can offer the client is a rebate for the reported defective stick provided that the sales receipt will be submitted to us. Thank you and keep safe! Regards, The Bidi Vapor Team

• Initial Complaint

  06/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been buying Bidi Sticks for a couple years now. I typically spend over $100.00 worth of vapors and typical order every two weeks or so. I have been running into a problem with the Bidi Vapor Sticks. When they arrive several of them are "duds". When the flavor was still "kickstart" this did not seem to be an issue but once I started receiving the "Summer" flavor it seemed to happen more and more often. The other night I had two in a row that were completely dead, that is super frustrating when I spend so much money with your company. When I reported this to your company, you did absolutely nothing for me. You did even acknowledge my frustrations or the amount of money I spend with your company. I saved every single one of them that arrived dead, you can tell because it won't even light up a little and still weighs more than the ones that work. This is extremely disappointing & frustrating. This company is a scam.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/06/07) */ Hi ******* We appreciate you taking the time to send us this feedback. We would like to apologize for any inconvenience this has caused you. After checking from our end, it does show that you previously had an interaction with one of our agents. You were informed that we won't be able to process reimbursement on the product you bought from ********. ******** is not an authorized Bidi Vapor partner. For a list of Bidi Vapor's authorized partners, please check our website, https://bidivapor.com/locations-near-you/ GoPuff is our only authorized partner for online sales due to a pre-agreed Retailer Pledge. Purchasing the Bidi Vapor from other online retailers means that the product is considered counterfeit, subject to legal action, and we cannot give money back on these known fakes. Sites do not have age-verification measures, violating the Bidi Vapor Wholesaler and Retailer Agreement that should comply with all federal, state, and local restrictions, including home delivery, and employ valid ID checks. Again, we apologize for any inconvenience. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩