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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
123lumpsum will not stop harassing me about selling my annuity and Ive asked them to stop contacting me multiple times.The employee ***** messages me over and over again ..
Business response
08/08/2024
We have reviewed the correspondence sent to the BBB by ***********************************. We have marked her contact as do not call or text. We apologize for any inconvenience. Please note that her court records are in the public domain and we have no control over representatives at other companies that may try to contact her. She will not receive any outreach from our representatives. If her interest in understanding the value of her annuity payments ever changes, she may reach out to me at ********************************* at any time for a no obligation quote or for any questions. Thank you!Initial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company will not stop texting me. I asked to be removed from the systems call list and the company made another sales pitch. I asked them to stop contacting me and this was the reply Ok I understand. But it would make more sense for you to be able to use your money to invest it as you see fit Wouldn't you rather have a real safety net with a tangible asset that way you always have control over your money?I told them to stop texting me. A few minutes later I received a text from another number and when I asked them to stop texting me they simply replied "no"Business response
09/11/2023
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unsolicited calls you have received despite requesting to be removed from our list. We understand the frustration and we take this matter very seriously.
We would like to assure you that your concerns have been addressed promptly. Your phone number has been immediately added to our internal do not call list. This ensures that you will not receive any further marketing calls from our company.
We apologize for any disruption in your life. It is our policy to respect the privacy and preferences of our customers, and we deeply regret any inconvenience caused in this instance.
Please be assured that we have taken the necessary steps to rectify the situation, and your feedback has been shared with our team to ensure that such occurrences are prevented in the future. We appreciate your understanding and patience in this matter.
Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To start I am on the federal do not call list. In spite of this they have contacted me multiple times. I also told them to stop calling this line, i am not interested and they continue to do so (also illegal). I dont have the time to record there calls and have them prosecuted for this but its absolutely ridiculous. I run a business and my phone constantly being tied up by their marketing calls is unacceptable.Business response
05/24/2023
************,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unsolicited calls you have received despite being on the federal do not call list and requesting to be removed from our contact list. We understand the frustration and we take this matter very seriously.
We would like to assure you that your concerns have been addressed promptly. Your phone number has been immediately added to our internal do not call list. This ensures that you will not receive any further marketing calls from our company.
We apologize for any disruption in your life. It is our policy to respect the privacy and preferences of our customers, and we deeply regret any inconvenience caused in this instance.
Please be assured that we have taken the necessary steps to rectify the situation, and your feedback has been shared with our team to ensure that such occurrences are prevented in the future. We appreciate your understanding and patience in this matter.
Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.Sincerely,
***************************
CEO
Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We have received multiple letters, the most recent one being today (12/06/2022) from this company. They send letters claiming its from their Research and ******************* and that our settlement is being audited. They put notes saying its urgent and that we need to call them, all while hiding their real business name.Their whole letter is a lie. Our settlement isnt being audited. I believe they are wanting to scare us into selling our settlement to them. We have never worked with this company, nor should they have our information. Their letters are a scam.Business response
12/21/2022
Records updated. no further communication will be sent.Initial Complaint
10/04/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Unsolicited mail that doesn't identify the company sent to me claiming my structured settlement has been flagged for ******************** The verbiage and tone used, made it seem as if I didn't contact them, my payments would be in jeopardy. This is a manipulative scare tactic attempting to get people to call their company so, they can make a sales pitch. Unethical!!Business response
10/06/2022
************************* has been removed from further communications, except as may be permitted by applicable law.
Initial Complaint
04/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I sold my structured settlement payments. The judge approved for me to sell my payments on March 21st. I have yet to receive my money. They will not answer my calls or messages.Business response
05/04/2022
The customer's ******************** was approved and released to her by ACH today. Proceeds should be available in her bank account tomorrow, or at the date prescribed by her financial institution. Accordingly, the matters concerning the Complaint of the Consumer have been resolved. We are thankful for the opportunity to serve her needs and apologize for any delays she may have experienced. Thank you.
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6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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