We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Retailer

          Zicom, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/17/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            5/18/2024 I received a promotional email advertising "SUPER Savings on POLYWOOD and Trex use code MEMORIAL24.5/20/2024 On their web site I ordered "POLYWOOD Lakeside 37in x 72in Farmhouse Dining Table SKU: FDT3772SA with that code Discount (Memorial24) and was contracted a discount of $68.90 on order #PLF-20076711.5/22/2024 I received a Credit memo email without explanation and another email cancelling the order "due to a discount discrepancy.Somewhere in that timeframe I phoned them and was told that in order to get that table I also needed to buy a set of chairs; something that was NOT mentioned in their advertisement nor at anytime in their order process. I told them Id already ordered 8 chairs from them in the past. Yet they still reneged on the purchase contract. This is a breach of contract and false advertising by Premium Poly Patios.

          • Initial Complaint

            06/21/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I just received pillows that I would like to return. After 23 attempts, no response from this company. Found out there are 53 complaints about the same issues with customer service. Just want to return pillows unopened. Whole bill was $16000 for outdoor furniture one of which is broken and they wont respond!!!!

          • Initial Complaint

            12/20/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            i have ordered this product 22-jun-2022 order #plf-00056063 which is paid for $1,019.20 have not received this product as of yet 11-20-22 have tried to contact this company many times at least 6.They will not respond, can you help me.

          • Initial Complaint

            09/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            I ordered a Glider and cover from Zicom **** d/b/a Premium Poly Patios on April 28, 2021. The cover arrived a few weeks later without the Glider. I called and was told pandemic-related supply issues were causing a delay. The Glider arrived in October 2021. Since yard season was over, I put it in the basement and didn't open the box until April 2022. When I did open it, I discovered that Zicom **** d/b/a Premium Poly Patios had sent me pieces for two different gliders that could not be assembled. I sent photos and a complaint by email. On May 17, 2022, I received an email back stating that replacement pieces would ship to me when the materials were available. I have received nothing since. When I call, I am placed on hold and no one comes back. No one responds to my emails.

          • Initial Complaint

            07/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unresolved
            Ordered a Nautical Chase Lounge set on 5/6/2022. PLF-********. Was told, if picking any the "quick ship items" they ship in ***** days. We selected a set that was labeled quick ship. Part of the order arrived on 6/20/2022 without any notice that it was coming. I immediately contacted the company informing them we did not receive the cushions for the loungers. Was told they were on backorder and to select a different color form the options they sent to me. We selected a new color from the offerings they said were available and still no cushions! On 7/5/2022 I received email saying the original cushions we selected had shipped but no Pro # to track said shipment. I emailed and used the live chat option trying to get tracking info and no luck getting a response back! We are elderly and can no way use the loungers without a cushion on them so he we sit, not in our chairs, and wait!

          • Initial Complaint

            04/11/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On March 18, 2022, I placed an order with Premium Poly patios (Order Number PLF-********) for two Adirondack chairs and one 5 piece chaise lounge set. The chaise lounge set is valued at $1,500. I received the two adirondack chairs, but did not receive the chaise lounge set. ***** confirms on tracking number ************ that only two of three pieces were shipped. Premium Poly Patios marked my order as complete without shipping the chaise set, cheating me out of $1,500. I have sent emails on March 22, April 8, and April 11. I have left 3 voicemails. They will not contact me back on this issue at all. On 4/11/22, I attempted to connect over chat and they blocked my IP.I need the BBB to contact them. My resolution is that they ship the furniture or refund my money, but my preference is that they ship the furniture.

            Business response

            04/12/2022

            This customer purchased two different products shipped from two different warehouses.  These items are listed at shipping within 3-6 weeks which we are still within that time frame.  Our support team is available from 9 am - 5 pm ET Monday - Friday by phone, email and chat.  This consumer has not inquired with our staff through any of those means.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 1068

          Miami Springs, FL 33266

          Visit Website
          (888) 942-6626

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.