Reviews

December 2024. STOP !! Do not waste your money with this business. They are legitimate scammers. I sent them an instrument gauge cluster for repair. They called stating that a new one was better. I spent $400 for the item and $60 for shipping to have the exact defective part returned. Oh, and wire transfer or check only - no credit cards. Huge clue !! They do not return phone calls or emails. What a rip off. Save your money.

That Dashboard shop is the worst do not use them as liars fabricating manipulating never repaired our instrument and charge us $460.00 for nothing. Be careful demand that We request that you supply all evidence and proof that you test and how you repair the *** 550i instrument with the final test to show your repair was successfully completed if no proof and evidence provided we will demand full refund..

Customer Interaction Regarding 2007 *** *********************************************
Mr. ***** ***** from Autotech (***************************************************) sent us a 2007 *** instrument cluster for repair. From the beginning, we informed him that the issue might not be with the instrument cluster itself. However, he insisted, emphasizing his extensive experience as a mechanic.
Upon receiving and inspecting the instrument cluster, we found no faults. To verify our findings, we purchased a used instrument cluster, programmed it with his vehicles VIN, mileage, and other necessary data, and sent it back to him. As expected, the issue persisted, confirming that the problem was not with the instrument cluster.
After receiving the replacement, Mr. ***** called us, shouting, using offensive language, and making threats. We remained professional and let him express his frustrations before calmly explaining again that the instrument cluster he received was a cloned unit, proving our initial diagnosis. Despite this, he became increasingly frustrated, continued to insult us, and abruptly ended the call.
Unfortunately, situations like this arise when individuals allow ego to overshadow expertise. We always strive to provide honest, professional service, but some customers refuse to accept the facts.

This place is a scam, they take your cluster and repair it without authorization and then hold it hostage. They wanted $1,000 for unauthorized repair, a new cluster was $600. Stay away from this place, it is a total rip off.

Customer Dispute 2012 Aprilia Tuono *********************************************
Mr. **** ******* brought us a 2012 Aprilia Tuono instrument cluster with a defective *** display. We replaced the *** and its driver, tested it, and soon discovered that the power supply and other electronic components were overheating. This indicated additional underlying issues beyond the initial *** problem.
We promptly informed Mr. ******* that while the *** was now fully functional, further repairs were necessary to ensure the long-term reliability of his instrument cluster. We advised him of the risks and provided a quote of $800$900 for the complete repair. We also let him know that sourcing the required components would take one to two weeks, as some parts needed to be ordered from ***** and *****
After about a week, Mr. ******* called and stated that he no longer wished to wait and wanted his instrument cluster back. We reminded him that:
The *** repair was completed, and he owed $500, which he had previously agreed to.
The additional repairs were still in progress, awaiting one final microprocessor from ****, which was expected soon based on the tracking information.
At this point, he became aggressive, yelling, swearing, and threatening to call the police. Despite this, we remained professional and presented him with three clear options:
Revert the repair We would remove the installed parts, including the ***, and he would only need to pay the $150 diagnostic fee.
Pay for the completed *** repair He could pay $500 and pick up the cluster in its current working condition.
Wait for full repair completion Once the final component arrived, he would pay $800$900 for the complete service.
He refused all options and instead called the police. When the officers arrived, we professionally explained the entire situation, and a report was made.
The next day, Mr. ******* contacted us again, attempting to smooth things over. However, since he had escalated the matter to law enforcement, we informed him that we would only communicate further through his lawyer, per the officers' advice. Unhappy with this response, he left a one-star review on BBB, which we found ironic.
Mr. *******, we were on your side and genuinely tried to help. You chose the wrong approach.
At Dashboard Instrument Cluster, we are always committed to providing excellent service and working with our customers, not just for them. However, we expect to be treated with respect. We do not tolerate insults, verbal abuse, or threats.
We remain dedicated to those who value professionalism and mutual respect.