We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Auto Parts

          Prota Auto Parts LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Parts.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files contain a pattern of complaints from consumers which alleges issues with delivery.  Specifically, consumers allege paying for orders that were not received.

           

          On October 28, 2024, BBB sent correspondence to Prota Auto Parts LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.  As of December 9, 2025, the business has not responded to BBB.

           

          BBB will continue to monitor and update the company's report as needed.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I spoke with a customer service *** about getting a motor for the ***. Here are the details of your order:Part: Engine Order Date: September 6, 2024 Vehicle Mileage: ****** miles Technical Specifications: 1984 ************* Amount Paid: $1,200.00 Expected Delivery Time: within 2-3 weeks they received payment it is not 3 months later not motor. We called a month ago and they stated there was an issue with the shipping so they would be refunding the money. No refund either.

          • Initial Complaint

            12/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a transmission and was supposed to receive in 3 weeks after not receiving it for a month I called and they said they would refund in 7 to 10 business days well a month later and nothing still

          • Initial Complaint

            11/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased an engine and suspension parts for a car and was told 4 week for delivery. After 4 weeks i chased them and finally got an answer that I needed to wait another 2 weeks for delivery. After no delivery I then chased them again and then they said that they needed another 2 weeks to deliver. I told them I wanted a refund. They sent me an email saying it would take 2 weeks for a refund. After 2 weeks still no refund so I chased them again and finally after a week I got an email saying that I was to ***** ***** as they were holding their monies. I chased zelle and they were not able to get the funds back. I am now chasing Prota auto parts again. I transferred the money to them on the 9th of September 2024.

          • Initial Complaint

            11/17/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            My father spent weeks looking for a transmission for me. Paid 1,000$ for a transmission that would be delivered in 3 weeks. They have ignored all my calls and text after payment was made. I am obviously not getting a transmission, so I want my money back.

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 8/20/24 I spoke with a man name **** with (Proto Auto Parts LLC) for a *** 2016 motor replacement, I was supposed to get it deliver within 15-20days max, when they sent the invoice for the dollar amount for ***** which I paid and asked for a transaction number I informed that their customer care will reach out which, I got an email from a ***** ******** the next day and she didn't provided with the transaction number as I thought informing me that the part needs to be inspected then they will send me a confirmation email. I reached out after almost 3 weeks and was informed they weren't able to deliver and that a refund will be issued and it will take 5-10 business days, 2 weeks later no refund and I contact them back was informed it will take additional 10 days. I could their services and was informed a manager will reach out but, I couldn't and ***** blocked my number and they are not answering my calls, or paying me back. I just want my refund. I will take legal action if I have to.

          • Initial Complaint

            11/04/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered an engine Oct 4th 2024. They requested wire transfer to a bank in AZ of $2250.00.I received a confirmation email with expected delivery of Oct *****th. No engine arrived as of Nov ********* #s not working and the one active phone has automated text response apologizing they missed my ******* reply from them via email after several attempts.A months salary sent to scammers...No tracking number, no human to speak with. Based in *******, but lives in *******.

          • Initial Complaint

            11/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a transmission on 9/11/2024 for ******. It was suppose to ship 2-3 weeks. I have not received anything. This company has blocked me and will not communicate or give me my money back. I wired the funds per Prota Auto Parts instructions to ************. Prota Auto Parts' employee, ****, sent me a message stating he was leaving because he was unaware they were scammers. He knew. I just want my money back. BBB help me!!!

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I called an ad placed in my area ******** market place. I originally spoke to a man and explained what I needed and he gave me a listing of what they had that met my need, so I agreed to send him the money. He transferred me to a woman that confirmed the order and payment details. On September 19, 2024, I transferred through an ACH payment from my bank, $841 to *********************, ************************************** for credit to Prota Auto Parts, LLC. The woman I spoke to told me they would start filling my order when the payment was received and I the part would be shipped in three weeks. I did not write down the names of either person I spoke to and they did not list a name on the invoice they sent. Not remembering that they said it would take three weeks to deliver my part, I called once after about a week to check on my part (an engine for my truck). I spoke to the same woman again and she was rather short when she answered and reminded me it would be three weeks before I received my part, so I waited. I should have received my engine by Thursday, 10/17/24. I waited until Monday and called again since it still had not arrived. I spoke to the same woman again and she was full of excuses and asked if I could wait another week or two. I told I did not want to wait after waiting so long already. So I requested a refund and she said they deposit my money back to may account within seven to ten business days. It has now been fourteen days since and I still haven't received a refund or an engine. I've tried calling multiple numbers that I had from my previous calls plus ones I found on the internet. If they ring at all, it is only for three rings and then they disconnect. I have not been able to talk to anyone. Prota Auto Parts, LLC may have a fancy impressive web site, but they are just scammers and crooks.

          • Initial Complaint

            10/18/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a motor from them wired them $1,500 for my bank they told me that it would be shipped it to in 7 to 10 business days and I'll receive it at the end 10 business days I had to call them after taking the day off work and waiting for the delivery to find out that they needed another like six business days so then they said the 18th it would be here so I took the day off work and waited for the motor never showed up I called them and now they're saying it's going to be another five or six business days and that I have two choices I can get my money refunded which would take another 10 business days or wait on the motor that's supposed to be here another six business days now the company doesn't even want to answer the phone

          • Initial Complaint

            10/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            August 30th my son bought an engine from prota auto parts. They had him wire $1054.00 to them and it would be delivered within 3 to 4 weeks. When that didn't arrive we called and the customer service lady ****** said there was an issue and it would be another week or they could start a refund but my son needed the car so we waited a little over a week. It is hard to get someone to answer your phone call so when we called back after that week she once again said there was a delay so then we asked for the refund she said 7to10 days that was Oct 1st. I called and it went straight to voicemail and I left a message regarding same. He almost immediately got an email saying they were having an issue sending his refund it would be an additional 10 days then blocked my phone number or let it ring then pick it up and hang up. He is 22 years old with no car because his engine blew up and they seemed to have good reviews and now has no engine and is out 1054. This is not ok.

            Customer response

            11/03/2024

            This is the newest text message that was sent to me. Now they are blaming zelle, when they could easily wire it as I wired it to them. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          244 Biscayne Blvd Apt 1204

          Miami, FL 33132

          Visit Website
          (866) 616-0833

          Customer Complaints Summary

          20 total complaints in the last 3 years.

          19 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.