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          Business Profile

          Auto Upholstery

          Rivero Auto Interiors

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/19/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I selected an auto upholstery shop to reupholster my classic truck seat. I delivered the seat to them and paid the $750.00 deposit. The total cost was $1500.00, with the balance due on pickup/delivery of the completed seat. The estimated time for completion was roughly three weeks. The seat and deposit were delivered on 2 April 2024. About three weeks in, I followed up with the shop, and they informed me they were having issues with the seat and had to start over. I understood and allowed more time, letting them know I prefer a quality product and am not in a rush. I followed up a few weeks later, and they informed me they were still working on it. This continued with excuse after excuse, everything from family illness to delivery driver was missing...etc. I even made an appearance at the shop twice, with similar results. Finally, last week, I applied pressure and started calling daily, with multiple calls, but was eventually ignored. I left a voicemail explaining they had one more day to get me my seat and refund my money before I filed complaints and police reports and disputed the charge on my credit card. So here we are. I have disputed the charge, and now I am filing the complaints.

            Business response

            05/06/2024

            To whom it may concern,

            *******************, dropped off his bench seat to be reupholstered with his design of choosing,  we gave him a tentative completion time of 3 to 4 week,  but explained that since we were replacing the foam body of the seat it may be longer do to shortage of materials.   Seat was finally finished and picked up by him on 4/22/2024, paid the balance as required.  

            Attached please find a picture of the final product

            If you have any questions please contact me

            Regards,

            ******* Rivero

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          BBB Rating & Accreditation

          A+

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          Contact Information

          13108 SW 128th St

          Miami, FL 33186

          Visit Website
          (786) 471-0396

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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