Reviews

Although I did not have the receipt for my overcharge on the items I purchased I sent a copy of my checking account showing the overcharge and I also sent a photo of the items purchased. The difference I think was between $10-$15. It wasnt a minor error and I suspect the woman knew what she was doing. I think a reimbursement of some sort could have been done with or without the receipt. I didnt understand what ***** is either in order to get reimbursed. Never saw that on my other two receipts.

If I had the choice of O star, I would choose it. Today I had a terrible experience at this location from the time I arrived at the time I left. I had placed an online order from Saturday 04/23/2022- my scheduled pick-time was 6:30 AM - 6:45 AM on Wednesday 04/27/2022. Originally when I placed the order, I used the wrong location: 21657 S Dixie Hwy. After realizing the mistake of the location, I immediately called the telephone number that appears on the Track Your Order, that says Have questions about this order? I called three times, the first time the phone rang forever, and nobody picked up, the second time a person (Woman) answered, no English, and poor communication skills including Spanish and finally the third time I called another person (woman) answered the phone and I was able to communicate in Spanish. The only thing I wanted to do is change the pickup location to 18751 S Dixie Hwy, Cutler Bay. This employee did not know how to handle the situation, she that could not be done and to call back later and try to speak to the manager to see if I could change the location, I said to this employee during the conversation that could cancel the order and replace it in the location of my choice (18751 S Dixie Hwy). The employee said no, the order could not be cancelled and my one and only option was to speak to the manager. Then on Saturday 04/23/2022 around 7:15 PM, I decided to go in person to the location of my choice, I spoke with an employee, which she understood the simple change I wanted to do, the employee took notes and provided me with pink slip that she manually wrote the change. I asked her if there was anything else that I needed to do, and the employee told me no, not to worry that everything was going to be ok. To be continue in another post.