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          Business Profile

          Car Rentals

          Rentingcarz Holding

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Car Rentals.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/04/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I rented a car on Dec 3, 2024 and I paid $602.28, money was charged same day. I got an email today saying reservation is cancelled. They said because there is no enough stock of cars available. So why they charged me? They should be 100% sure of availability before they charge people. They are working with other people money and it is fraud. i want them to respect my reseevation and give me any other car to use during my reservation dates, does not matter if is better or bigger, it was their responsability to check availability before charge me.

            Business response

            12/06/2024

            Dear Better Business Bureau and Mr. ****** *******,

            Thank you for reaching out to us with your concerns. We deeply regret the inconvenience caused by the cancellation of your recent reservation and appreciate the opportunity to address this matter.

            At RentingCarz, we partner with several car rental companies, including some that operate on a request-based model. In these cases, reservations are confirmed only after verifying vehicle availability.Unfortunately, if these companies are unable to fulfill a reservation due to stock limitations, the booking is canceled. In such situations, we immediately explore alternative options, and if a suitable solution cannot be found, we process a full refund of the amount charged, as was done in your case.

            We understand your frustration and sincerely apologize for this experience. Please know that this is not the standard of service we aim to provide. It is worth noting that you have successfully completed two previous reservations through our platform without any issues, and we truly value your trust in us. However, in this particular instance, the rental company could not accommodate your request, and despite our best efforts, we were unable to secure a suitable alternative vehicle for your travel dates.

            The refund of $602.28 has been processed. Please note that depending on your bank's policies, it may take a few business days for the funds to appear in your account, and we have included the refund receipt in the attached document.

            We are committed to improving our processes and communication to minimize the likelihood of situations like this occurring in the future. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us via the chat service or WhatsApp available on our website.
            We value your feedback and the opportunity to serve you better in the future.

            Sincerely,
            **************************

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          BBB Rating & Accreditation

          A+

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          Contact Information

          1100 Brickell Bay Dr STE 311081

          Miami, FL 33231-1255

          Visit Website
          (305) 203-0689

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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