Complaints

• Initial Complaint

  12/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Client number ******* I have been waiting patiently since August 2024 when my account was closed. The amount of the refund is $12,000.00. I have made several attempts to collect my money and even had my attorney send a letter to them. The date of the letter was November 20, 2024. They claim they never received the letter so I email a copy of the letter to Consumer Law Group. The only answer I receive I will forward it to management. As of December 23, ************************************* regard to my refund. I am attaching the letter from my attorney and a copy of my agreement with Consumer Law Group. I work hard over the years to get my debts paid off and the money was taken from my account each month. I do not understand why I cannot get my money returned to me instead of the common answer from Consumer Law Group is I will pass it on to management. I would appreciate a resolution to this problem and why has it taken so long to be refunded the money you owe me.

  Business response

  01/08/2025

  We have spoken to Mrs. ***** ****** and her refund of $10,96.91 will be processed to her in 4 installments starting the week 1/17/2025 and every week after that until paid in full.

  Customer response

  01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  03/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Feb 11 I requested they close my account and refund the $1000 i had sitting there. I was told they ad to do an audit and then 6-8 weeks after I would recevied my money back. 26 days later and they haven't even started the audit yet.

  Business response

  03/11/2024

  The client completed services on 2/12/2024 and was informed that the process to reimburse the funds that remain in the trust account is approximately a 6-8 week processing time for the audit to be completed.  Client can follow up by end of March to confirm if funds have been distributed.  She can reach our ************************** at ************.

  Thank you,

  Consumer Law Group

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I enrolled with ***************************, P.C. ************************** PO Box 3777 ****************, ** ***** ************** for debt settlement services. After many years of paying a monthly deposit they had not paid off my creditors. They front loaded fees and when I discovered this I contacted them to cancel my account and return to me what I was owed. They refunded part of my account balance but still owe me $19000. Now the phone number isnt in service and they will not return messages or emails.

  Customer response

  02/02/2024

  Subject: Request for Assistance in The Return of My Funds 
  
  Dear Better Business Bureau,
  
  I hope this message finds you well. I am writing to bring to your attention a matter of concern regarding the closure of my account and the return of funds deposited. I am seeking your assistance in ensuring a clear understanding of the process and timeline for the return of my funds.
  
  I have made total deposits of $57,025.00 into the account, out of which $19,062.00 has been utilized to settle debts with creditors. Additionally, a 30% fee for legal fees on settled accounts has been calculated, amounting to $9,688.20. Therefore, the total due to be returned to me from the trust account is $28,274.80, as outlined below:
  
  - Total deposits made: $57,025.00
  - Settled debt paid to creditors: $19,062.00
  - 30% of settled accounts for legal fees: $9,688.20
  
  Total due to be returned: $28,274.80
  
  I kindly request confirmation on the specific details of when and how these funds will be returned, as well as a definite date for their receipt. Moreover, I seek confirmation that the provided breakdown of funds aligns with the current FTC rules regarding the front loading of fees, especially when a consumer has enrolled multiple debts in one debt relief program.
  
  I appreciate your prompt attention to this matter and your assistance in ensuring a transparent and fair resolution. Please feel free to contact me if any additional information is required.
  
  Thank you for your time and cooperation.
  
  Sincerely,
  
  ***********************

  Business response

  02/16/2024

  ********************* is not a client of Consumer Law Group (*****************************).  He is a client of *************************** P.C. and his refund has been handled by *************************** P.C.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩