Complaints

• Initial Complaint

  01/10/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello Bradiel/ ******* ******, As per our previous conversation/telephone calls we agreed on buying new inventory from another provider and selling that while we wait for the legal issues that your/brother company is facing, you also mentioned you were going to reach out to me to explaining how was the process going. There was a withdrawal of $3000 for the supposed new inventory which I havent received a call from in a very long time. I have tried calling you in several occasions unsuccessfully, at this point I dont trust you or your brother doing business together. I have been more than patient with you and the whole situation. I initially invested $25, 000, then I invested $3000 and the recent one was for another $3000 and the only profit I have seen is $1,700. My amazon seller account is still inactive after mentioning this to you on several occasions and ****** is still charging a monthly fee when Im not even making profit out of it. So after careful consideration of how things have been going and handled towards me I am requesting my money back or legal action will be made. I trusted your company and its been the worst experience, decision and mistake ever made. Im very dissatisfied/disappointed of how you and your brother are doing business. I hope hearing from you soon. Thank you,Diannis ******

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I cannot stress enough how terrible my experience with Starke E-Commerce has been. They have completely defrauded not only me but countless other honest people. After paying for a service, I received nothing but excuses and empty promises. When I reached out for a refund, they ghosted me completely, just like they have done to so many others.******* ******, the person behind this operation, and his company have several complaints with the BBB, and only bad reviews on TrustPilot, all accusing them of scamming customers and refusing to refund their money. Its clear this is a deliberate scam, and they have no intention of delivering any services or offering any sort of customer service.Stay far away from ********************** E-Commerce and ******* ****** if you value your time and money. This company is a fraud, plain and simple! Avoid at all costs!

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 29th 2022 ******* ****** sent my business partner and I a contract for an ****** store with a contractual agreement for a refund in 2 years time if we didn't make the initial investment back by that date. ******* had us do a video call with his employee that showed PowerPoint slides on how it would work. In the recorded video presentation we we're promised financial returns to our account in mere weeks if we already had an LLC, which we did. ******* and his brother ******* kept making excuses for 2 years about why we haven't got any returns, but I took solice in the fact that by the deadline 08-29-24, we would for sure have our refund. I notifed ******* in the beginning of August with daily updates. He preceeded to tell me that he didn't need notifications and that he promised we would get our refund by our contractual deadline. When the time came he was **** Eventually after the deadline had passed, he told me to basically get a lawyer if I wanted my refund back. I spoke to his attorney and his attorney told me that he even stopped paying him his attorney fees. His own attorney advised me to *** ******* along with all the other victims. His brother ******* also strung us along the entire time. *******, his supposed brother, did most of the speaking on behalf of *******, and now ******* is acting like he had nothing to do with this wwrongdoing. He owes us at least 25k.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Starke E-Commerce and its CEO defrauded me out $32,000 for a business venture that never took off. For the last year or so, I have tried to remedy this situation in peaceful manner, but ******* ****** has done nothing but give me one excuse after the other. I have filed a complaint with the Florida Attorney General and Miami Dade County Consumers Affairs. I have attached all the documentation that I have submitted and hope to resolve this matter in full.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Starke Ecommerce, doing business as ****************** regarding their failure to deliver on promises made to me and my wife. On March 3, 2022, we paid $35,000 and entered into a written contract with Starke Ecommerce for the setup and management of two fully functional Amazon stores, with the assurance of passive income returns.Unfortunately, it has now been over two years, and we have neither received a fully functioning Amazon store nor any income as promised. Despite multiple attempts to resolve this issue directly with ***************************, the owner of Starke Ecommerce, we have encountered only evasive responses and delay tactics.In addition to failing to deliver the promised services, *************************** has evaded and refused our requests for a refund. All we want at this point is a full refund of the $35,000 we paid.Through further research, we discovered that we are not alone in this experience; it appears that others have also been defrauded by Starke Ecommerce and ***************************. We believe that he is misusing our funds, possibly for his personal stock trading activities.As a result of these unfulfilled promises, ongoing deceit, and refusal to issue a refund, we have engaged an attorney and are preparing a lawsuit against Starke Ecommerce ******************** We urge anyone who has had similar experiences to contact us at ************************************************** to join our class action lawsuit.We request the BBB's assistance in addressing this matter and holding Starke Ecommerce accountable for their actions.Thank you for your attention to this serious issue.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing to file a formal complaint against Starke E-commerce for their failure to fulfill their contractual obligations and provide the services promised. On 07-08-2022, I entered into a legal agreement with ICapital ********* (Doing Business As) Starke E-commerce for the creation and management of a successful, automated Amazon Store. The agreement explicitly stated that Starke e-commerce would deliver a fully functional and successful Amazon Store within a 2-year period.However, despite my timely payments, my prompt and total willingness to complete and attend to any request made to me by Starke E-Commerce and my adherence to the terms of the agreement, Starke E-Commerce has failed to deliver the promised results. As of 07-24-2024 I never received neither a functional nor successful Amazon Store, which constitutes a clear breach of our contract.I paid Starke E-Commerce a total of $47,000:- $35,000 was for their services, which Starke E-commerce requested to be paid via wire transfer.- The remaining $12,000 was for the purchase of inventory, for which Starke requested my business debit card details to charge the amount. Starke E-Commerce caused me to incur additional expenses, including fees for unused wholesale store memberships, taxes, and annual reports for an LLC set up to manage the Amazon Store, which has not generated any income. Amazon continued charging a $39.99 monthly FBA fee, forcing me to cancel my credit card to stop these charges.Starke E-Commerce has been unresponsive to my repeated calls, emails, and texts over the past two years, showing a lack of communication and professionalism. Due to their failure to provide the agreed-upon services and their unresponsiveness, I am requesting a full refund.I will include copies of the contract, payment receipts, and records of my attempts to contact the company, along with other supporting documents. I reserve the right to update or remove this complaint if a resolution is reached.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have partnered with Starke E-Commerce officially on 01/07/2023 for Amazon sales online. Honestly, it has turned into a disaster because none of their promises have been fulfilled from the moment I started the business. I spoke to the Co-founder of Starke on 04/20/2024 at 1:00pm in which he shared the problems that they are having with Amazon. After he was done speaking, I asked him since the company hasnt delivered on their contract If this continues and you guys cant purchase inventory or if I decide not to buy inventory until my contract is up which on 01/07/2025. Will I be entitled to get my full $25,000.00. Based on your contract, the last line says this. GUARANTEE: *** Service Provider guarantees that Client will make the initial investment back within 24 months as long as they have a monthly minimum of $4,500 required for inventory. If Service Provider fails to recoup Clients one-time investment fee after 24 months, the Service Provider will buy back the store for the difference not made back. *** Service Provider guarantees that all inventory purchased will sell within 90 days from the point in which the inventory arrives to Amazons warehouse or Service Provider will buy back inventory not sold .*** Co-Founder instead of answering the question, which is an obviously answer he tells me to write an e-mail to the person that is in charge of the contracts and then requested to be attached to the email, so he can get back to me once ******* response. At this point I am flabbergasted by his respond because its almost a year and half with no results or money, just excuse after excuses, I see how they are always traveling, going to places, but then no results it feels like I am funding their lifestyle while they want me to wait some more. *** Co-Founder since that conversation, he has been distant, short in conversation and doesnt bring that question about my refund. At this point I am requesting my refund for $25000.00 on 01/07/2025

  Customer response

  06/22/2024

  On 04/20/2024 at 2:57pm I emailed the person he asked me to contact, and I have not received a respond. I emailed him for the second time on 05/07/2024 at 9:18pm, no respond.On 04/24/2024 I text the co-founder to express my concern that the person he told me to e-mail has not responded to me and I told him that I didnt want to go for two months for a simple answer. I have then requested to speak to him on 06/01/2024, 06/08/2024, 06/10/2024 to which he agreed, but when those dates came, he either didnt respond to me, ghost me or never told me what happened.A few days he texted me and told me another situation. So, at this point I am requesting my refund of $25,000.00 on 01/07/2025 because that is what the contract says, and they have not fulfilled their promise from day one.At this point I feel like they are giving the run around because they want to expire the contract and then come up with another excuse.  I am in more debt now on the business side because the inventory was supposed to pay for the credit card, but since there is no inventory now, I am stuck paying them with credit cards. I do not want to seek legal advice or take them to court, but if thats the next step I must take after my contract is up, then I will. I am extremely frustrated because they seem to ignore you when the big question comes up and that is extremely unprofessional.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i partner with an llc company for amazon sales online for whole year nothing happened it was excuse after excuse until i was able to get ahold of the ceo, now that he promised a refund we are now four month and he has gone no contact.

  Business response

  04/01/2024

  Dear [Better Business Bureau Representative],
  
  We appreciate the opportunity to address the concerns raised by ***************************; in their recent complaint. Our commitment to client satisfaction is paramount, and we take every grievance seriously to ensure that our customers receive the highest level of service.
  Upon receipt of *************************** complaint, we promptly reached out to address their concerns and work towards a resolution. We are pleased to inform you that we have successfully resolved the issue directly with the client, and they have confirmed their satisfaction with the outcome. Furthermore,***************************;indicated their intention to remove the complaint following our resolution.
  We understand the importance of maintaining accurate records on platforms such as yours and are perplexed as to why the complaint remains active. Rest assured, we will follow up with ***************************;to confirm the status of the complaint and ensure its removal if necessary.
  At Starke E-commerce, our clients are at the heart of everything we do. We remain fully committed to providing exceptional service and addressing any concerns that *** arise promptly and effectively.
  Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you require any further information or assistance.
  
  Sincerely,
  **************************;
  CEO/President
  Starke E-commerce

  Customer response

  04/26/2024

  Please remove complaint 

  Customer response

  04/26/2024

  Please remove complaint 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  SCAMMERS! All of their Amazon Stores end up being shut down by Amazon. They take your money and then ghost you, customer service is non-existent and they just lie to you over and over again making time pass. In addition to wasting your time and money, these people will ruin your chances of ever having an Amazon Seller Account/ Amazon Store to your name again and wont take responsibility for it! They will ask you for a new name - social security - bank account information and everything so that Amazon doesnt realize its you trying to open a new store after Starke got you banned. Worst individuals Ive ever done business with. Theyre also hidings negative reviews on ****** maps and the good reviews they have are from friends, people that work with/for Starke and family! Do not make our own mistake and stay away from these people! Br a n ******** are a SCAMMER!

  Business response

  09/07/2023

  Good Morning, 
  
  My name is ***************************, I'm the *** for Starke E-commerce. We don't recall any of the false accusations that this person has stated in the compliant. This seems to be a fake compliant, or something by the style. Regardless this particular individual using the name of *********************, have been attacking us online by giving us bad reviews, not sure if its out competition or what not. This name does not appear in our client database. We've also called the number they provided & it seems to be disconnected. We did a reverse lookup on the phone number it seems to be registered to another person named by *****************************, we also looked up the name ********************* & it doesn't show up as a person that exists at all. We would love to find out the true identity of this individual to find out who it is doing these negative attacks. Please keep us updated if you can find their true identity or see how we can resolve this. I've also attached the look up searches. Please give me a call directly at my number ************ to resolve this matter urgently. 
  
  Best Regards,
  ***************************

   

  Customer response

  09/09/2023

   
  Complaint: 20567404
  
  I am rejecting this response because the business hasnt provided any solutions and keeps lying.  
  
  Sincerely,
  
  *********************

  Business response

  09/12/2023

  Good Afternoon,

  We don't have a client under the name of "*********************", besides the facts that the accusations are false because we don't operate that way at Starke E-commerce. We're more than happy to come to a resolution if you show your share your true identity with BBB since ********************* doesn't exist, & we would also like for you to provide proof of payment on the transaction you're mentioning, & screen shot of contract signed between you & our company please display the DocuSign ID which is the electronic provider we use for contracts. 

  Thank you so much for everyone's help! 

  **************************;

  Customer response

  09/17/2023

   
  Complaint: 20567404
  
  I am rejecting this response:
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The business committed on contract they have 2 years for the store to function after 6 months of dealing with them they finally opened the store. On march 14 at 12:48 they texted me ********** stating that the store is running and has made $1440. They emailed me stating AMZ was going to pay me in 3 weeks for all the sales which I never rcvd anything. After calling and calling several different numbers. On or around 4/24 I was called by the owner ******* he states "had you spoke w/******** *************) Your account was closed back in Nov. I quoted "that couldn't be mine they just opened my AMZ store in March" After more conversations Starke e-commerce stated they did not approve my Store because of the provider. After they realized I didn't have any more money to pay them they provided $9k back to me on 5/9/23 with a document stating to provide them with new customer name, new Social # and new bank accounts, so AMZ doesn't know it's the same person. In total I paid them 50k plus they also took for the merchandise of $4990 2/7/23 plus $14971.00 on 2/8. Transactions 11/11/22-$5k, 11/23 Wire 25k, 11/10 $50k, 12/5/22 8k. Per contract they had 2 years to make it work and now they want me to pay them again plus make a fake name and give another social and all new debit cards and new address. I will like my full money back.

  Business response

  08/08/2023

  I am writing on behalf of Starke E-commerce in response to recent communications regarding our business transactions. We understand that there seems to be some misunderstanding and miscommunication, and we want to address these concerns promptly and transparently.
  
  First and foremost, we regret any confusion that *** have arisen due to the inaccurate information presented. Myself as the **** have personally reached out to our client multiple times to clarify any confusion. It is our utmost priority to maintain a strong and mutually beneficial relationship with all our clients, and their satisfaction is of paramount importance to us.
  
  Upon reviewing the details of their claims, it has come to our attention that certain statements made are incorrect. We want to clarify that at no point did we attempt to charge unauthorized fees or make unauthorized transactions. Our commitment to ethical business practices ensures that we always adhere to the terms and conditions mutually agreed upon between both parties.
  
  In regards to the matter of reimbursements, we want to clarify that we are going above and beyond our obligations to address our clients concerns. While we are not legally bound to provide reimbursement for losses incurred, we are willingly offering to reimburse our client for all inventory purchases and credit card expenses that have incurred. This is a gesture of goodwill and our dedication to maintaining a positive working relationship with our clients.
  
  Furthermore, we have informed our client that we are actively taking steps to support their future endeavors. We believe in their potential and are willing to contribute to their new store's success. To demonstrate our commitment, we are providing capital to assist them in starting the new store and also helping with inventory purchases for the said store. Our aim is to facilitate a smooth transition and ensure our clients success moving forward.
  
  It is our sincere intention to resolve all matters and concerns that have been raised. We value our partnerships and believe that open communication is crucial in addressing any misunderstandings.

  We've included documentation that was emailed on the 4th of August, which is still awaiting signature. This document states all of what we have promised our client.

  We've also attached our Standard Operating Procedures which was emailed to our client stating the necessary steps to follow to ensure a smooth process in obtaining their new store.

  We've also asked them to fill out a new business partner information sheet. This is standard procedure for any new store, regardless of past ownership or any information on file. Our client has misunderstood our process and is under the assumption that we are asking her to fill out this sheet with a new customer name. That is not the case. We are simply asking to provide a different address that we do not have on file. If our client does not have a different address available to use for her business, we will help obtain one. We also asked to attach a new identity document in different from an I.D that has already been used. Ex: If our client uses their drivers license, we ask them to provide a passport or other form of I.D. We have never, and will never ask our clients to falsify identity information without the consent of the third party in question.

  Our client has also stated that they were going to speak to their lawyer and update us, we have received no update since the last time we spoke.

  We look forward to resolving this matter as soon as possible and continuing in providing our client the services they were promised.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩